Reviews
Great Customer Sservice, Jay over at sales rocks, Xavier
Great Customer Sservice, Jay over at sales rocks, Xavier and Bryan took care of us and covered every detail of the transaction. highly recommened!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and taking the time to share your thoughts! We truly appreciate you, Renee!
Crooks, Liars, and very rude!
Crooks, Liars, and very rude! John Good Pastor and Jason Conn. I called and spoke with John Good Pastor to purchase a vehicle and was told by the manager they would not negotiate not even a dollar on the car. I was looking for this specific vehicle so I agreed to pay full price. Two days later I got a computer generated email showing they lowered there price on a few vehicles, one of which was the one I was going to purchase. I called them up and asked them about the change of price. I spoke with Jason Conn (sales manager) and was upset that I was upset that I wasn't told about the lower price. He said he doesn't understand my gripe and threatened to charge me full price again if I wanted. They claim they were just about to tell me about the price change even though it had been several hours from the email to the time I called them. John Goodpastor eventually told me a couple of days later after no longer answering my calls that they did not want to do business with me and that they don't like to do business out of state even though they offered to deliver it to me. John Goodpastor also said they have such a hot market locally that they were already losing money but yet they lowered there price just days after getting this vehicle. John Goodpastor was very pushy in trying to get me to sign the paperwork right away. These people are liars and very rude. Buyer beware!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Gonzalestrigger/Andres Gonzales, I can certainly understand your frustration on the situation. I went back and listened to the phone calls and talked to both John and Jason about this deal. You are correct that we passed on your offer and then lowered the price the next day to a sale price less than your offer. In hindsight, It would have made sense to accept the offer, and for that I apologize but this was not done by design. We reprice most of our used vehicles 1-2 time per week, sometimes up and sometimes down, depending on the market adjustments and the competitive set. In this case, Jason, one of our sales managers passed on the deal, mainly because you do not live in Indiana, causing the title work processing having a high chance of delay. The following day, that vehicle was repriced by one of our other used car managers. Obviously, you had that option to buy that vehicle for that new lower price. However, due to your frustration, you then countered us with an absurdly lower number even yet, which we respectfully passed on. At that point, Jason did choose to pass on selling this vehicle altogether to you due to the chosen words traded in your conversation. I do support Jason’s decision because I don’t believe it appropriate to talk to people with that demeanor and language in any parts of life. We wish you the best of luck with your vehicle search. Thanks Eric Sarjeant General Manager Ed Martin Toyota
John Goodpaster was a pleasure to work with.
John Goodpaster was a pleasure to work with. He was knowledgeable about the car I chose. He was friendly and able to answer all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your kind review of our dealership! Enjoy your new Toyota!
Great experience very professional and helpful.
Great experience very professional and helpful. I had an appointment with Anthony Smith he did everything he could to help get me into the vehicle I wanted with all the terms that helped me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're delighted to hear that Anthony provided you with such a professional and helpful experience. It's great to know he was able to get you into the vehicle you wanted with terms that worked for you. Enjoy your new ride!
Very kind and helpful.
Very kind and helpful. Good selection and clean environment. We appreciated Tom being thorough and patient as he answered questions and showed us cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ed Martin Toyota for your new vehicle! We appreciate your business and your kind review.
I did not feel the pressured.
I did not feel the pressured. Very professional and easy process to buy a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so very much! We truly appreciate your business. Enjoy your Toyota!
The salesman (Anthony) was great!
The salesman (Anthony) was great! Detailed, responsive and respectful of our timeline/preferences. The finance conversation wasn't super fun but it rarely is.. Overall, I'll go back to Ed Martin for my next Toyota.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! We truly appreciate your business and your kind review. Enjoy your beautiful new Toyota!
Bryan was awesome, he helped us get our new family car
Bryan was awesome, he helped us get our new family car that we were desperately needing. He was friendly, helpful, and gave us an amazing car-buying experience! So thankful we went with these guys!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to reach out, Dakota!
Ed Martin took care of me.
Ed Martin took care of me. They treated me as a human being not just another sale. CP called me and got me approved before I even went in. It took the pressure off and gave me hope that I’d get what I wanted. They know how to treat their customers and I appreciate that. It goes a long way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out. Enjoy your beautiful Toyota, Amy!
Bryan was so responsive and helpful.
Bryan was so responsive and helpful. I was able to get my car quickly and easily. Everything about the experience was positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your business and your kind feedback! Enjoy your beautiful Toyota, and welcome to the Ed Martin family!