Reviews
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the service adviser is great writing at least 20 words and/or 50 characters is unnecessary, the old bromide least said easiest mended applies here
Finally Scored!
Your agent kept in touch with me throughout the wait, until your dealership could score the Telluride that I wanted. It was a wait. Once purchased, she took the time to visit us at our house and take over an hour to explain 21st Century to a couple of sod busters. She was patient, calm and didn't show any signs of giggling, while we sort of figured out what's what.
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Worse service in-take experience I've seen in over 20
Worse service in-take experience I've seen in over 20 years of owning diverse vehicles. Jim Click is much better.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great Great Service
all work was done in a reasonable time and Jennifer is one of the best advisers been a customer for over 20 years best dealership in the west
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that she do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Vickie
Met with customer service person who knew exactly what I needed & didn't try to up sell me on anything.
Thank you for your wonderful feedback, Victoria! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Experience was great overall, caring employees and made
Experience was great overall, caring employees and made me comfortable, as well as helping me get the car and deal I wanted!
Thank you for this amazing review, Tyler! We really appreciate your business. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Outstanding service and facility
Always courteous employees, and excellent and prompt on work done on my care. Very efficient operation. FACILITY AS A WHOLE IS VERY CLEAN .
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Awesome service advisor & a clean comfortable wait
My service manager Dave Loper is amazing and always responds to my emails or calls. I live out of town and commute to Tucson all the time for work so I need service quite often. I’m on call 24/7 so it’s hard to schedule service, Dave is always willing to work me in when I have a couple hours to get my service taken care of. The waiting room is wonderful and the option for a ride is a great service.
Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Outstanding service
It’s always a pleasure doing business with your service department. We have been so happy with everyone there. Angel has taken care of all of our needs more often than anyone else there. I wish that I had employees as valuable as he is. We met a new face while we were there this time. A young man by the name of Brian. He acted as our chauffeur home and back while you worked on our van. Another stellar employee! Funny, intelligent, you guys should be proud to have such conpetent help.
I truly appreciate you taking the time to write about your experience at our service department, Rebecca! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service! Feels like home away from home!
Feels like home, everyone is so accommodating and warm and actually very helpful! The best and probably the only dealership that I would go to!
Thank you for writing this amazing review for our team! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Best, Todd - Royal Automotive Group, feedback@royaltucson.com