Reviews
Competent, feiendly
I was greeted promptly upon arrival.staff treated me respectfully and checked in to make sure I was getting what I needed. My car was returned in time and all clean. Nice work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
K5 GT - Royal is fantastic!!
Straightforward pricing, no "gotcha" moments, knowledgeable sales staff. Easiest car buying experience ever! Jake was great to work with. I will buy my next car from Royal Kia!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Steve Saul was fantastic.
Steve Saul was fantastic. Knowledgable, kind,patient,and a pleasure to work with. Every person we were in contact with was friendly and welcoming. We will tell all our friends anout Royal Kia. Great business ethic, and customer service. We feel like we made a new friend today in Steve. ❤️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve is the man to see if you want to buy a car. Thank you for the flowers
Everyone I encountered at the dealership was super
Everyone I encountered at the dealership was super friendly and helpful. Steve assisted me with finding the vehicle I wanted and walked me though the process from beginning to purchase. Pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this 5-star review. I strive to provide courteous service to all our guests and I am glad to hear that Steve helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
The entire experience was great.
The entire experience was great. The dealership and our salesperson Steve were great. Extremely accommodating throughout and positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so glad to read that you had such a positive experience at our dealership! I can't wait to see you again soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
After initial communications difficulties with others,
After initial communications difficulties with others, Dylan Swanson really came through for us. We were most impressed that he volunteered to deliver our new car and to pick up our trade-in at our home, some 90 miles from your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this awesome review! I work hard to meet expectations like yours, and I'm happy to hear that Dylan managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent Service
This is the 3rd vehicle we’ve purchased from the Royal car group and always walk away feeling informed and well taken care of. Staff always go above and beyond to take care of any problems that may arise. Salesman, C. Tye, is a great asset to the Royal team and always a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christeen, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Royal Kia. We can’t wait to see you for your next servicing appointment! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service
Fast service and friendly service. Serviced my car well as usual. Did not try and sell me services I didn’t need which I hated experiencing with other mechanics in the past
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Nice dealership with courteous and knowledgeable
Nice dealership with courteous and knowledgeable employees. Dylan listened to what I was looking for. Offered similar vehicles with similar prices. Recommended me to one of their other locations. Called that other location to communicate my needs. I ended up purchasing what I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I appreciate the kind words. I look forward to seeing you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent customer care
Different from any other place. I didn’t feel pressured at all! The place is always clean and it is very customer friendly and comfortable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com