Meet Jim Phillips

Does not honor factory manufacturer warranty. The fuel injector failed with less than 60,000 miles. They replaced it and three weeks later another fuel injector went out. This time the car was barely over 60,000, i.e. 60,200 miles or close. They repaired the fuel injector and then said it was to covered by the warranty due to being over 60,000 miles. Hyundai falsely advertises a 10 year 100,000 mile engine and power train warranty. When we contacted Hyundai USA they said the fuel injector is not part of the engine! They tried to work with Bentley who refused to submit an exception waiver for the over 60,000 miles. They now are holding the car hostage until we pay $1800...for one injector! They have been very rude and DO NOT believe Hyundai and their warranty. Last time we ever buy a Hyundai!!!!!!!!!!!!!

Bentley Hyundai Huntsville Alabama gives a Hyundai dealerships a bad name due to the lies and deception here's the reasons why. I have a complaint for Bentley Hyundai in Huntsville Alabama these are my major complaints Bentley Honda kept my car for 2 months longer than needed. My engine recall claim was denied by Hyundai corporation due to the fact that Bentley Hyundai failed to turn in my maintenance records which is something that Bentley Honda should have submitted. Bentley Hyundai did not inform us that our claim was denied until after almost 1 month when they had heard from Honda corporation that had informed Bentley Honda long before I was told about it. I have all the text from Bentley Hyundai and what they text me was nothing but false statements. I have spent so much money for rides and gas money I estimated to be around $2,000 over these months this is all due to the fact that Bentley did not do turning the paperwork on my claim and to top it all off I just received a text stating that my car needs to be off their property by Monday or it will be removed. My family hasn't been in complete room we have had no car for 3 months I am paying for for office space that am I not able to get to. If Bentley Hyundai would have done their due diligence in turning in my claim in a timely manner instead of waiting almost a month and then they would have turned my maintenance records in with the claim then I would not be having any of these issues right now My car would have been fixed the first month that was there however they decided that they were going to wait a month to tell me it was tonight and they decided they were going to wait months to tell me. As far as I am concerned it is totally Bentley Hyundai's fault because they did not do their due diligence and turning in my maintenance records with my claim which I have text from the employees there stating that they have turned in my maintenance records of my client and the main company said they didn't turn any maintenance records .

I have a recall on my Genesis. I requested a Genesis rental in early May and I was promised a Genesis. On July 28 my appointment day they didn't have me a car I had another appointment, all I was offered was a ride home so I asked how do I suppose to get to my next appointment, the answer was I don't know. This is my 3rd bad experience with this dealership my car got scratch during a service appointment, got me a rental that was so dirty, look like they got it out of a dirt field, scratches, dents and oil on the seats. They didn't do a walk around my car before being taken to the service department. They need to be more professional and concern about their customers. One thing I like is a great service department knowing my car is in good hands, which I haven't received last 3 times I was there.

Wow... company refuses to honor online prices. This Company is operated by crooks. My wife and salesman agreed to a price, that was posted on the website. But when she received the paperwork it was 6k more expensive. DONT TRUST THIS COMPANY!

Their warranty and service dept is a joke. Bought my wife a car brand new with their “ 10 year 100,000 mile power train warranty” here we are 4 years in with 70,000 miles on the car. And it is using (not leaking) nearly 2 quarts of oil every 1,000 miles. Took it in they said that it is normal to use that much oil and if the motor blows up they will not be fixing it. But only requires an oil change every 4,000 miles and only holds 5 quarts of oil so using simple math if it’s using 2 quarts of oil every 1,000 miles it will have used 8 quarts by oil change time and it only holds 5. Will not ever buy from here again nor any Hyundai if this is normal oil usage. And I highly recommend u don’t either.

There is just 2 words. Excellent Service. Chris Knight went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional

Good experience friendly professional team working to answer all questions and to resolve any discrepancies. A value added visit to a modern clean facility with a professional decor.

Everyone was at Hyundai was really nice, My salesman was Teddy Slocum very help in helping me find the car I bought. Thanks for everything.

Friendly staff members do their best to give the customers what they want. We are returning customers to this dealership and have loved all the vehicles we have purchased. We have referred several of our friends.

My third car purchase from this dealership always a pleasant experience, I’m always taking care of whether it be the service of my vehicle or the service of my salesman Victor.