Cadillac of Mahwah

Just pick up our 3rd car from Cad. of Mahwah. As usual no surprises, I am quite happy. My new sales person Ashly really knows her Cadillacs she answered all our questions about the options in a way to easily understand. And also thanks to Paul for all his help and directing me to Ashley.

Had a great experience, with great people. Very helpful people. Thanks for all your help

Great customer service..I would recommend my sales representative to anyone looking to buy a car

Just a wonderful experience at the dealership. Everyone truly cares about any problems you are having with your car. I brought my car in for service. John Ferrari did a great job explaining everything they were gong to do. I have a 2016 ATS and it is now running like a charm. Hats off to a great service department and dealership.

My journey with Cadillac of Mahwah began in 2019 with the lease of 2 XT5s. From beginning to end the process was seamless and they treated us like family. We turned in one of the 2019s last week and left with a beautiful 2023, and the vehicle drove and felt exactly how Rich Schulman said it would. He was upfront and honest about what we should expect and what was the right choice at our price point. He treated us like we knew each other for years and we felt really good working with him. Rich, and frankly everyone we have worked with at the dealership has been no nonsense, and no games friendly people, and go the extra mile in every interaction. There are a lot of choices out there, and Cadillacs do in some ways sell themselves, but the dealership and the people who work there can make or break the experience. In the case of Cadillac of Mahwah you can expect to be treated like a friend, and there is no way we would look elsewhere unless something really changed. I can say that the experience we had in 2019 (the reason we came back again) was duplicated last week when we started a new lease, and we will add another one in two weeks when my wife gets hers. Would not hesitate for a second to send a friend to this dealership. They are a quality shop with really great people who go out of their way to make you feel you are buying a luxury product and the best part is they are totally honest and their transparency makes a difference.

In August my spouse and I bought a used car and paid in full by a bank check. The sales manager was argumentative with another customer while I was in the showroom, and became aggressive and argumentative with me over the phone about a week later when I called from my home state (New York), asking if they'd sent the title yet. I can't believe the arrogance of this man, Paul Chiarello, who also claimed to be the owner of the dealership. What a little man with a napoleon complex, who apparently sees himself as Tony Soprano. I wouldn't buy a toy car from that clown.

Very good service. Everyone was friendly and took care of all of my needs. Purchased 2022 XT6

Cadillac of Mahwah is exceptional!!! Just purchased the XT4 and besides loving the SUV I love the dealership!!! Paul the manager was my sales associate and he was super attentive and so easy to work with through the whole process!!! Cirillo did all the paper work with me and both of these employees went above and beyond to get me the car I wanted and the features that were important to me. They could not have been more accommodating and respectful of my time! Easiest car purchase I have ever experienced! I still can not believe how quickly the turnaround time was from start to finish! Side note the XT4 is amazing!!! Cadliiac of Mahwah has a customer for life!!!

Best people to work with. Everyone was friendly and had my best interests in mind.....

The Cadillac service is so far one of the best I have ever been to. I worked with Brianna and she not only went above and beyond to ensure what my warranty covered and that I all that my car needs were met but secured a loaner car for me since my car had to spend a day there. The work they did was amazing. Brianna and the others there truly care about their customers and their pricing for service is reasonable. Wether you purchased your car there or not - I highly recommend you check out Cadillac of Mahwah.