Cadillac of Mahwah

4.6
(559 reviews)
Visit Cadillac of Mahwah
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award View 2 awards
2019 state dealer award
2019 consumer dealer award

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New (201) 335-0887 (201) 335-0887
Used (201) 335-0081 (201) 335-0081

Inventory

See all 90 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2019.
Thank you very much for visiting our Dealer Profile. We know that your time is very important to you and we truly appreciate your consideration. As your local Cadillac dealership in Mahwah NJ servicing the entire tri-state area we strive for our customers complete satisfaction. From sales to service to clients looking for information. Don't take our word for it look at our 5 Star rated reviews for proof. We would also like to invite you to come visit our newly remodeled store that truly encompases the luxury experience you deserve. So stop in or give us a call today we look forward to working for you.
Delivering a Truly Exceptional Experience

Service center

Phone number (201) 335-0081

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.6
(559 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Had a great experience, with great people.

Had a great experience, with great people. Very helpful people. Thanks for all your help

5.0

Had a great experience, with great people.

Had a great experience, with great people. Very helpful people. Thanks for all your help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience!

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5.0

Great customer service.

Great customer service..I would recommend my sales representative to anyone looking to buy a car

5.0

Great customer service.

Great customer service..I would recommend my sales representative to anyone looking to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience!

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5.0

Repair Service

Just a wonderful experience at the dealership. Everyone truly cares about any problems you are having with your car. I brought my car in for service. John Ferrari did a great job explaining everything they were gong to do. I have a 2016 ATS and it is now running like a charm. Hats off to a great service department and dealership.

5.0

Repair Service

Just a wonderful experience at the dealership. Everyone truly cares about any problems you are having with your car. I brought my car in for service. John Ferrari did a great job explaining everything they were gong to do. I have a 2016 ATS and it is now running like a charm. Hats off to a great service department and dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Irene, thank you for the excellent feedback! It sounds like John and our team were able to assist you and provide you with outstanding service. We truly appreciate your kind words and look forward to working with you again in the future!

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5.0

My journey with Cadillac of Mahwah began in 2019 with the

My journey with Cadillac of Mahwah began in 2019 with the lease of 2 XT5s. From beginning to end the process was seamless and they treated us like family. We turned in one of the 2019s last week and left with a beautiful 2023, and the vehicle drove and felt exactly how Rich Schulman said it would. He was upfront and honest about what we should expect and what was the right choice at our price point. He treated us like we knew each other for years and we felt really good working with him. Rich, and frankly everyone we have worked with at the dealership has been no nonsense, and no games friendly people, and go the extra mile in every interaction. There are a lot of choices out there, and Cadillacs do in some ways sell themselves, but the dealership and the people who work there can make or break the experience. In the case of Cadillac of Mahwah you can expect to be treated like a friend, and there is no way we would look elsewhere unless something really changed. I can say that the experience we had in 2019 (the reason we came back again) was duplicated last week when we started a new lease, and we will add another one in two weeks when my wife gets hers. Would not hesitate for a second to send a friend to this dealership. They are a quality shop with really great people who go out of their way to make you feel you are buying a luxury product and the best part is they are totally honest and their transparency makes a difference.

5.0

My journey with Cadillac of Mahwah began in 2019 with the

My journey with Cadillac of Mahwah began in 2019 with the lease of 2 XT5s. From beginning to end the process was seamless and they treated us like family. We turned in one of the 2019s last week and left with a beautiful 2023, and the vehicle drove and felt exactly how Rich Schulman said it would. He was upfront and honest about what we should expect and what was the right choice at our price point. He treated us like we knew each other for years and we felt really good working with him. Rich, and frankly everyone we have worked with at the dealership has been no nonsense, and no games friendly people, and go the extra mile in every interaction. There are a lot of choices out there, and Cadillacs do in some ways sell themselves, but the dealership and the people who work there can make or break the experience. In the case of Cadillac of Mahwah you can expect to be treated like a friend, and there is no way we would look elsewhere unless something really changed. I can say that the experience we had in 2019 (the reason we came back again) was duplicated last week when we started a new lease, and we will add another one in two weeks when my wife gets hers. Would not hesitate for a second to send a friend to this dealership. They are a quality shop with really great people who go out of their way to make you feel you are buying a luxury product and the best part is they are totally honest and their transparency makes a difference.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Albert, thank you for the exceptional feedback regarding your recent experience with our team! It sounds like they went above and beyond to assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

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1.0

In August my spouse and I bought a used car and paid in

In August my spouse and I bought a used car and paid in full by a bank check. The sales manager was argumentative with another customer while I was in the showroom, and became aggressive and argumentative with me over the phone about a week later when I called from my home state (New York), asking if they'd sent the title yet. I can't believe the arrogance of this man, Paul Chiarello, who also claimed to be the owner of the dealership. What a little man with a napoleon complex, who apparently sees himself as Tony Soprano. I wouldn't buy a toy car from that clown.

1.0

In August my spouse and I bought a used car and paid in

In August my spouse and I bought a used car and paid in full by a bank check. The sales manager was argumentative with another customer while I was in the showroom, and became aggressive and argumentative with me over the phone about a week later when I called from my home state (New York), asking if they'd sent the title yet. I can't believe the arrogance of this man, Paul Chiarello, who also claimed to be the owner of the dealership. What a little man with a napoleon complex, who apparently sees himself as Tony Soprano. I wouldn't buy a toy car from that clown.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. This customer was explained on delivery at the dealership that the title to the vehicle he purchased was to be sent by FEDEX as soon as his check cleared with our bank. The customer called up the next day and several days later cursing and being verbally abusive to our staff about when he was to receive the title. As soon as his check cleared our bank the title was overnighted to him as explained. The customer later filed multiple complaints with law enforcement and NJ STATE DMV which were found to be completely unfounded. We appreciate your business.

Consumer response

Their response is filled with lies. I wasn’t informed that the title would be withheld until after getting a bank check printed. After a few business days, I checked with my bank that the check was paid, then called the dealership. I was polite until the sales manager, who also claimed to be the owner of the dealership, became aggressive and argumentative, interrupting me and claiming the check had not yet cleared. I then told him what I think of him. After paying tens of thousands of dollars for a car, I want the title. I’m funny that way. They only sent the title after I contacted Mahwah Police, and the other agencies, which concluded unfounded because he sent the title, very reluctantly. He does NOT appreciate my business, based on the poor way he treats people simply because he thinks he can get away with it. Ciriello is an evil man, I hope someone treats him that way when they hold something over him that he needs (perhaps a breathing tube), and that he remembers how he treated customers throughout his career. What goes around, comes around, tu sei un propio sfaccim!

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5.0

Very good service.

Very good service. Everyone was friendly and took care of all of my needs. Purchased 2022 XT6

5.0

Very good service.

Very good service. Everyone was friendly and took care of all of my needs. Purchased 2022 XT6

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback regarding your recent experience with us! We hope you love driving around in your new 2022 XT6!

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5.0

Cadillac of Mahwah is exceptional!

Cadillac of Mahwah is exceptional!!! Just purchased the XT4 and besides loving the SUV I love the dealership!!! Paul the manager was my sales associate and he was super attentive and so easy to work with through the whole process!!! Cirillo did all the paper work with me and both of these employees went above and beyond to get me the car I wanted and the features that were important to me. They could not have been more accommodating and respectful of my time! Easiest car purchase I have ever experienced! I still can not believe how quickly the turnaround time was from start to finish! Side note the XT4 is amazing!!! Cadliiac of Mahwah has a customer for life!!!

5.0

Cadillac of Mahwah is exceptional!

Cadillac of Mahwah is exceptional!!! Just purchased the XT4 and besides loving the SUV I love the dealership!!! Paul the manager was my sales associate and he was super attentive and so easy to work with through the whole process!!! Cirillo did all the paper work with me and both of these employees went above and beyond to get me the car I wanted and the features that were important to me. They could not have been more accommodating and respectful of my time! Easiest car purchase I have ever experienced! I still can not believe how quickly the turnaround time was from start to finish! Side note the XT4 is amazing!!! Cadliiac of Mahwah has a customer for life!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! It's a pleasure to know you had such a great experience at our dealership and Paul could assist you. We truly appreciate your kind words and hope to see you again in the future!

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5.0

Best people to work with.

Best people to work with. Everyone was friendly and had my best interests in mind.....

5.0

Best people to work with.

Best people to work with. Everyone was friendly and had my best interests in mind.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Drew! We're so happy you had such a great experience at our dealership.

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5.0

The Cadillac service is so far one of the best I have

The Cadillac service is so far one of the best I have ever been to. I worked with Brianna and she not only went above and beyond to ensure what my warranty covered and that I all that my car needs were met but secured a loaner car for me since my car had to spend a day there. The work they did was amazing. Brianna and the others there truly care about their customers and their pricing for service is reasonable. Wether you purchased your car there or not - I highly recommend you check out Cadillac of Mahwah.

5.0

The Cadillac service is so far one of the best I have

The Cadillac service is so far one of the best I have ever been to. I worked with Brianna and she not only went above and beyond to ensure what my warranty covered and that I all that my car needs were met but secured a loaner car for me since my car had to spend a day there. The work they did was amazing. Brianna and the others there truly care about their customers and their pricing for service is reasonable. Wether you purchased your car there or not - I highly recommend you check out Cadillac of Mahwah.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

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5.0

Very good experience.

Very good experience. The best service. 5 stars one o my best purchased I’m very happy

5.0

Very good experience.

Very good experience. The best service. 5 stars one o my best purchased I’m very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

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