Volkswagen of Panama City

Reviews

4.9 out of 5 4.9
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 19, 2018

    Brandon was awesome and very accommodating given my circumstances. Thanks so much!!! Friendly staff and I am very pleased with the service I received!... 5 Stars

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words for our staff, we appreciate it!

  • 5.0 out of 5
    September 5, 2018

    Best experience at a dealership I have ever had. Brandon was top notch. Glad to find people who care about their product and customers. I did not buy my... car here, but I was treated like I had. I wss also provided a complete explanation of what was done, and given a list of future maintenance checks. Very pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ann for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward t...o your next visit!

  • 5.0 out of 5
    July 18, 2018

    Brandon was a huge help with the service on my car absolutely knows what he is talking about and can get you in and out !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words for Brandon!

  • 4.0 out of 5
    July 18, 2018

    I am disappointed that VW denied my clutch problem under the powertrain warranty, has only 9,000 + miles! They are still trying to find the problem. Brandon,... service manager has been awesome to deal with, has kept me informed and Is tirelessly working to solve the problem. Hope corporate will do the right thing!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Kathy, I am sorry to hear that VW has denied the warranty repair but we sincerely appreciate your kind words for Brandon and our service department....

  • 5.0 out of 5
    July 10, 2018

    Brandon with the service department was fantastic to work with. He kept me in the loop and was straightforward and honest throughout the process. Thank... you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your next visit!

  • 5.0 out of 5
    July 10, 2018

    I had my transmission service performed here yesterday and I believe the job was done well, and they were able to diagnose some steering issues while they... had my car. They had a shortage of mechanics so the 2 hour quoted time ended up being 7.5 hours and wasted my entire day, but the customer service employee, Brandon, did his best to make up for it and offered a discount to make up for the inconvenience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We do apologize for the long wait time for your service, but hope you will give us another chance.

  • 5.0 out of 5
    June 29, 2018

    Got me checked quick and easy and kept me informed of the progress of the service being accomplished. Very knowledgeable about all aspects of the repairs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your next visit!

  • 5.0 out of 5
    June 5, 2018

    I found this service department was first class. They answered the phone and immediately set me up with an appointment. The appointment went smoothly... and timely. Communication was very good. I will be using this service department again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Barbara for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    July 15, 2015

    This is the second new car that I bought from this dealership. They took good care of me. No Hassles, No Pressure! I got the car that I wanted and paid... what I wanted to pay. My Salesman, Mark, sold me both cars. He knew the answers to my questions and didn't waste my time with games. He is truly a nice guy. Even when it was time to sign papers, the Sales Manager knew that I had to get back to work and everything went quickly and smoothly. The car I just purchased hasn't needed service yet, but I used the service department for the first car that I bought from them. They tried to get me in and out of there as quickly as possible and if I had a problem, they made sure to take care of it and wanted me to leave satisfied. I feel that they really do care about the customers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for your review, we are glad to hear that Mark took good care of you!

  • 5.0 out of 5
    July 13, 2015

    We can not say enough about the professional courtesy that we received from the members of Volkswagen of Panama City, FL during our recent new automobile... purchase. We were attended to immediately upon walking into the dealership. When asked about the model(s) we were interested in, the salesman answered all of our questions, and never at any time pressured us to make a purchase. We were shown several models, and were asked to take each for a test drive without the salesperson coming along. My wife was intent on certain amenities, which Volkswagen of Panama City went above and beyond to ensure were met. It is a pleasure to work with personnel that will work with you. We would recommend Volkswagen of Panama City, FL to anyone interested in purchasing a Volkswagen automobile.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words about our store and we appreciate your business!

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