They try to rip you off on trade in. Don't bother
insulted with their offer to purchase my trade in. Total waste of time. Next dealership I went to offered me $6000 more for my trade without blinking an eye.
Hello Evan, We're sorry to hear that our trade-in offer wasn't what you had hoped for. Due to the age of your trade and the fact that we were not able to inspect your vehicle in person, we came up with a cautionary number for you. In hindsight, we should have requested that you stop in with your trade for a more accurate figure. I apologize for our hasty appraisal. Darren Spencer 920-621-4323
INEXPERIENCED SERVICE TECHS
Wrong type of oil used with my oil change even after telling them 2x to only use conventional, they put in semi-synth. And something that looks like a plug is hanging from the engine almost to the ground. Looking underneath the car it is by the passenger front tire and it wasnt hanging before the oil change because I had put in air and would have noticed it then. Bad enough to pay for bad service and then for them not only denying using the wrong oil, even though it showed it on the receipt. Then they said its okay to change the type as long as all the oil is semi-synth and not mixed. I said FU...my car manual states use conventional. Ya know...just dont go unless you want to waste your money, screw up your car and like to be really fustrated.
Bought a SUV in January, it was totaled in August. The quality of the vehicle was great, the sale of it was simple and seemed to be fair. However when we started filling out the paperwork we needed some information, it was like pulling teeth to get them to respond. Then when the payout time came from GAP insurance was hilarious, we had about $4000 left, after the warranty cancellation was applied we still owed 2000. Carco gap paid a little over $1000, when I looked on the loan with what we paid for it they basically paid a few hundred bucks towards what we owed. I guess up until this point Village Auto was a good place but then when this happened I realized they're selling garbage policies to customers that don't do anything.
Thank you for taking the time to share this feedback. We're sorry to hear of your disappointment and will be discussing your review with the team so that we can do better in the future. If you'd like to speak with us in greater detail, please feel free to contact me directly. Thanks, Darren Spencer - Operations Manager - 920-865-3085
Amazing Experience! !
Geoff Sontagg did an excellent job !! He represented Village Auto exceptionally well. They went above and beyond in satisfaction by removing the tint from the front windows and making sure the truck I bought was detailed to perfection. Fantastic dealership!!!
GR8 Day !
I was looking for a Honda Ridgeline. Generally I would go to Dealerships and see what was available. Browsing the internet, I found a very nice, late model, low mileage vehicle that matched my needs at Village Auto in Green Bay. I was nervous when I arrived, However, I was warmly greeted by Geoff S. After taking the vehicle for a short ride, I was convinced this is what I was looking for. Geoff made an offer on my vehicle that was within $200 of my expectations and we closed the entire deal in less than an hour !! I have never had such an awesome auto shopping experience as this. Open , Honest , NO Pressure! Thanks Geoff and Village Auto. Tom -- Beaver Dam, WI
I love my car
This is my first vehicle I bought from them. I absolutely love it. I Was very happy with Geoff and village auto. Thank you Geoff.
Brenda was helpful and was very prompt when I left messages for her to call back, etc. Jeff was helpful as well. Very happy with our purchase. Mario was helpful too!!
A big help
Finding Village Auto was a big help in my search for a affordable little car. They had several that were in range and i just picked the one I liked best. I'm very happy with the whole experience.
Good selection of clean cars and trucks
Much better selection and prices than Upper MI! Worth the drive for sure. Geoff and Brenda were great and i'm very happy with my Ram.
I easily found an suv that was perfect (Equinox) price was great and the financing went quick and easy. I will be returning for my next car.