Puente Hills Subaru

It was great car purchasing experience at Puente Hills Subaru. they made the transactions fast and easy.

I took my car to get serviced for a bad steering rack. I got my car towed there because I have always had great customer service there but this time is... probably the last time I go there. When I returned to pick up my car my dash camera had been disconnected and it’s data had been erased also the technician failed to clean the under carriage from the leakage as I do not see how if the car was there from 7 Am to 630pm I am very disappointmented with the shop service although my service rep Benito was very helpful

Francisco was very helpful when I wanted to look at the car. He answered all the questions I had. He made sure I was well taken care of and I didn't feel... pressured to buy the car when talking to him. Overall very pleasant experience. Would recommend.

Was looking for a car and found one that matched what I was looking for online but it showed "not priced" and I had to call them for that information.... A sales rep reached out to me and told me the asking price. It was a bit outside my budget but We chatted back and forth anyways as I had other comparable vehicles I was also looking at. I have my name in my email signature on our communications but sales rep still calls me the wrong name in text conversations :(....I asked rep to give me an estimate on what the price would be out the door so I can get an idea. If it was too much out my not then I can move on my search without much wasted time. I gave rep my price range and rep insisted I come in and the desk manager will make me happy. Assuming they were willing to work close to my budget I decided schedule and take a day off to drive through Friday traffic to get there. When I got there they said car was not ready and not available for me to look at that day because it's in "service". Lol wow really, scheduled to come see car but can't? Ok but they assured me car is in perfect condition and wanted to talk numbers. I gave them my final number and a finance guy comes and tells me it's too low considering tax included and other fees. He asked me what my sales tax in my area was and I was like 7.75% (south OC) and he was like "no way" is it 8 or 9 something? Come on man, at least know your facts before saying things like this. Anyways they pretty much wanted the asking price plus taxes and fees. It was a waste of time (they could have just told me this over the phone then I would have not come in). so don't let them fool you to coming into the dealership for pretending to make you happy.

Terrible service today in there so-called service department... had a appointment and made it earlier then scheduled, and even got out of work early to... take care of my car. But when I got there I was told to busy to get my car in. So yea as calm as I can be, I ask to explain why did I make appointment then. There response is backed up can you come tomorrow, funniest thing I heard all day... great job over there Puente Hills Subaru....

The service dept was rude, overheard them talking about other customers, and generally showed a negative attitude. This was the DMV version of service.... Disappointed.

Got a good deal from internet sales Armando. Finance got me a loan after my chapter 13 was discharged.Emy was helpful to.

Very unreliable finance department. Got financed through my credit union, finance manager collected the check paying off in full the truck I purchased.... However, never got me off the automated finance request for vehicle loans system! My credit rating dropped significantly due to soooooo many credit inquiries on behalf of lenders, banks, credit unions, etc. Tried calling anyone and everyone in finance.......never available, not responding, not reliable! Never buying from them unless they shape up.

Express Service is just as the name implies. No waiting and quality service. I felt confident when I left the facility.

My sales Rep and the Sales Floor Manager were honest and didn't try to over-sell me on extras. They went above and beyond to get me into my 2016 STI despite... my lack of established credit.