Puente Hills Subaru

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
206 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 30, 2020

    If your car ever gets broken into or it’s tired go missing on their property just be warned that this terrible business will not take any responsibility... or do anything to help you find out what happened. I have informed all my family and friends to take their business elsewhere because this is absolutely ridiculous. On your own property?! Some loyal employees you have working for you. Will NEVER return.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    January 19, 2020

    Up until now my husband and I have had nothing but good things to say about this location. Unfortunately that changed very quickly. My husband had an appointment... to have the lower control arms replaced on his vehicle. He was told that this should take a couple hours to complete. He dropped his vehicle off a couple hours early and assumed he would have it back before the end of the day. Nope. They didn't even call to let him know they would be keeping it overnight. The next morning he called to ask what was going on. He was told they would be getting to it shortly and it should be done by noon. Still wrong. He called again a little after noon and was told it had been a busy morning, but they were getting to his car soon. We ended up just going there at 2pm since the service department closed at 3pm that day. They were finally taking care of it when we arrived. We waited a little over an hour while they finished working on it. Why even make appointments if it is going to just be pushed back until they feel like getting to it? Something that he was told would take a couple hours, and they had the vehicle for 27 hours!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, thank you for leaving us this detailed feedback. We always strive to do 100 percent for all of our customers, so we're disappointed to hear of... your negative experience with us. We'd like the opportunity to turn your experience around. Please reach out to Ashley Houston at ahouston@puentehillssubaru.com or 626-626-4800 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.

  • December 22, 2017

    Francisco was very helpful when I wanted to look at the car. He answered all the questions I had. He made sure I was well taken care of and I didn't feel... pressured to buy the car when talking to him. Overall very pleasant experience. Would recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ulysses, We appreciate your kind words, we always try our very best

  • 5.0 out of 5
    January 2, 2020

    After talking to Emy on the phone and got the price of the 2020 Forester Touring, got to see her at the dealership and we did the buying process smoothly.... Very happy with my new car with help of this beautiful and smart internet sales manager. Will definitely recommend this friendly dealership to my friends

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new 2020 Forester! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking th...e time to let the world know about your positive experience. Have a great day!

  • 1.0 out of 5
    December 8, 2019

    IN SEARCH OF A CAR WE HAD WENT TO PUENTE HILLS SUBARU FEW TIME, IN OUR FIRST VISIT , WE HAD A SALE MAN NOT KNOW ANYTHING ABOUT THE WRX , WE TALK... TO ANOTHER SALE AND GAVE U A GOOD VIBE , BUT CAUSE WE WERE ONLY SHOPPING FOR THE BEST PRICE WE GOT CALL LIARS AND THAT HE DID NOT WANT TO DO BUSINESS WITH US. FEW MONTH GO BY WE WENT AND ORDER A 2020 WRX , THE INTERNET MANAGER HAS ASSURED US OF THE BEST PRICE.After waiting 8 week the can was delayed , I told the manager that if I got a better offer would they beat it. YES was his answer , I sent him 2 offer from other dealer , to which he said that they weren't good offers, and basically again was told , that he didn't cqr if we bought from them , that the car we order would be sold anyways . His manager did call and again same word we can match it , I went in and the offer was still higher and I told him and show them the offer , they bascally said it was not a legit offer and that they could not do it . and just waste our time by going in

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Joe, we are so disappointed to learn of this situation you have described. Please reach out to us at (626) 626-4800 when you have a chance so we can d...iscuss your concerns in hopes of resolving this matter to your satisfaction.

  • 5.0 out of 5
    November 19, 2019

    I love the service of the service advisor Steven Recinos/0546 that he provided me. He explained the problem to me very clearly. This was the third time... I came for service since I bought the car , and Steven always gave a very positive attitude towards his job.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything we ...can do for you. Take care.

  • 1.0 out of 5
    October 14, 2019

    Don’t go Subaru Puente Hills. I went to there for oil change and tire rotation. I told 2 of them about tire rotation and gave the mechanic my wheel locks... key. They said “Yes” but they didn’t do tire rotation. After I came back home I noticed about it and called them what’s going on? They said the coupon that I used isn’t include tire rotation. Then WHY didn’t they tell me about it? I could have paid for tire rotation, they didn’t do anything, they didn’t tell me anything. And there was a weird sound from in the under cover, so I asked them take off the under cover and check the inside. OMG, they didn’t check it out at all, they didn’t take off the under cover! I checked by myself today, there are lots of glass in the under cover. I called them that I need to talk their supervisor and they said they are gonna call me back, it never happened!! Don’t trust Puente Hills Subaru.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We would l...ike the opportunity to address your concerns. Please reach out to Ashley Houston at ahouston@puentehillssubaru.com or 626-626-4800 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    May 8, 2019

    Never have we experienced such bad service, never! We have purchased Toyota’s, Volvo’s Mercedes and jeeps never have we experienced so many problems with... car but specially with the level of service from this dealership, very disappointed with the product and specially with the service, we will definitely not recommend this product and this dealership

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ruben, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, pleas...e reach out to Ashley Houston at ahouston@puentehillssubaru.com or 626-626-4800 to speak to our manager directly.

  • 5.0 out of 5
    March 23, 2019

    Had a great experience, my car was fixed in one day. Service consultant was

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad you had such a great experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

  • 5.0 out of 5
    February 13, 2019

    I went to buy a new car and the salesman that helped me out was Carlos Cerna he was very helpful. He made my experience easy and answered al my questions.... If you are looking for someone to purchase a car from I recommend him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Puente Hills Subaru. If you have any further que...stions, please give us a call. We're always happy to help!

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