Reviews
Carlos Cerna helped me pick the right vehicle for my
Carlos Cerna helped me pick the right vehicle for my needs. I wanted something big enough to haul around the family and materials for home projects yet still small enough to fit in the garage. We test-drove 3 models with some great features I wanted and some I didn't know I wanted. Carlos did a great job explaining the different features in each model and got me a great price for the one I wanted. I'll be coming back to him for my next car.
Carlos Cerna helped me pick the right vehicle for my
Carlos Cerna helped me pick the right vehicle for my needs. I wanted something big enough to haul around the family and materials for home projects yet still small enough to fit in the garage. We test-drove 3 models with some great features I wanted and some I didn't know I wanted. Carlos did a great job explaining the different features in each model and got me a great price for the one I wanted. I'll be coming back to him for my next car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales provided very good service , well explained car
Sales provided very good service , well explained car function, document processing Good service , customer service center
Sales provided very good service , well explained car
Sales provided very good service , well explained car function, document processing Good service , customer service center
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman is very professional and knowledgeable.
Salesman is very professional and knowledgeable. Thus is very good and honest dealer ship with patience.
Salesman is very professional and knowledgeable.
Salesman is very professional and knowledgeable. Thus is very good and honest dealer ship with patience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a very good experience buying my second Subaru
Had a very good experience buying my second Subaru Outback at Puene Hills Subaru. Kiel was great to work with.
Had a very good experience buying my second Subaru
Had a very good experience buying my second Subaru Outback at Puene Hills Subaru. Kiel was great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had an awesome experience with our sales
We had an awesome experience with our sales representative George Lin. This is our second car within the past two years.
We had an awesome experience with our sales
We had an awesome experience with our sales representative George Lin. This is our second car within the past two years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good salesman but that is about it - my first encounter
Good salesman but that is about it - my first encounter with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover on my new Outback. I going to try not to ever go back there again - I knew more about my car than they did!! JUST AWFUL!!
Good salesman but that is about it - my first encounter
Good salesman but that is about it - my first encounter with the service department just to get an accessory installed was a total mess. Took them about 2 hours to solve how to put on a rear bumper cover on my new Outback. I going to try not to ever go back there again - I knew more about my car than they did!! JUST AWFUL!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent customer service, Very friendly.
Excellent customer service, Very friendly. By far the best experience I've had in a dealership
Excellent customer service, Very friendly.
Excellent customer service, Very friendly. By far the best experience I've had in a dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First oil change for the 2023 Forester.
First oil change for the 2023 Forester. Dropped off the car at 9:15AM for the 9:20AM appointment. Picked up the car at 11:45AM. 2.5 hours for an oil change and no complimentary car wash? The service was completed around 10:10AM when I noticed the car was pulled out of the service bay to the parking lot. I thought it went to the complimentary car wash and waited. By 11:30AM I SMS the service adviser for an estimated of completion, he said its done and come see him to complete the paper work for pick up. It turned out no car wash and the car was parked unattended in the parking lot while the owner was waiting in the waiting area for more than an hour. What a wasting of time!
First oil change for the 2023 Forester.
First oil change for the 2023 Forester. Dropped off the car at 9:15AM for the 9:20AM appointment. Picked up the car at 11:45AM. 2.5 hours for an oil change and no complimentary car wash? The service was completed around 10:10AM when I noticed the car was pulled out of the service bay to the parking lot. I thought it went to the complimentary car wash and waited. By 11:30AM I SMS the service adviser for an estimated of completion, he said its done and come see him to complete the paper work for pick up. It turned out no car wash and the car was parked unattended in the parking lot while the owner was waiting in the waiting area for more than an hour. What a wasting of time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I Love the Puente Hill Subaru Dealership/Service Dept.
I Love the Puente Hill Subaru Dealership/Service Dept. The service advisors are professional and knowledgeable. The technicians get the job done right. Excellent customer service. The waiting area is clean offers coffee and snacks. If service will take time, they offer a ride home. Much appreciated for sure.
I Love the Puente Hill Subaru Dealership/Service Dept.
I Love the Puente Hill Subaru Dealership/Service Dept. The service advisors are professional and knowledgeable. The technicians get the job done right. Excellent customer service. The waiting area is clean offers coffee and snacks. If service will take time, they offer a ride home. Much appreciated for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Puente Hills is an Awesome Dealership with an Excellent Service Department. Thank You.
The dealership is customer friendly and provides a
The dealership is customer friendly and provides a comfortable waiting area with a generous offering of refreshments.
The dealership is customer friendly and provides a
The dealership is customer friendly and provides a comfortable waiting area with a generous offering of refreshments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair