Puente Hills Subaru

Don’t go Subaru Puente Hills. I went to there for oil change and tire rotation. I told 2 of them about tire rotation and gave the mechanic my wheel locks... key. They said “Yes” but they didn’t do tire rotation. After I came back home I noticed about it and called them what’s going on? They said the coupon that I used isn’t include tire rotation. Then WHY didn’t they tell me about it? I could have paid for tire rotation, they didn’t do anything, they didn’t tell me anything. And there was a weird sound from in the under cover, so I asked them take off the under cover and check the inside. OMG, they didn’t check it out at all, they didn’t take off the under cover! I checked by myself today, there are lots of glass in the under cover. I called them that I need to talk their supervisor and they said they are gonna call me back, it never happened!! Don’t trust Puente Hills Subaru.

Never have we experienced such bad service, never! We have purchased Toyota’s, Volvo’s Mercedes and jeeps never have we experienced so many problems with... car but specially with the level of service from this dealership, very disappointed with the product and specially with the service, we will definitely not recommend this product and this dealership

Francisco was very helpful when I wanted to look at the car. He answered all the questions I had. He made sure I was well taken care of and I didn't feel... pressured to buy the car when talking to him. Overall very pleasant experience. Would recommend.

Had a great experience, my car was fixed in one day. Service consultant was

I went to buy a new car and the salesman that helped me out was Carlos Cerna he was very helpful. He made my experience easy and answered al my questions.... If you are looking for someone to purchase a car from I recommend him.

I had very poor leasing experience with Taufiq Badruddin-the finance manager. He is the worse and very cocky attitude. Call to get my car detailed but... their car wash has been down since Dec 2018! Jose Diaz in service department also very unprofessional and rude when I called, he ask me to bring paper work to proof that the detailing service is stated in my contract. What kind of customer service is this? You can easily look up my info and terms on your computer! I truly regret leasing car from them, now I stuck with 3 more years and I should of go to Irvine Subaru!

It was great car purchasing experience at Puente Hills Subaru. they made the transactions fast and easy.

I took my car to get serviced for a bad steering rack. I got my car towed there because I have always had great customer service there but this time is... probably the last time I go there. When I returned to pick up my car my dash camera had been disconnected and it’s data had been erased also the technician failed to clean the under carriage from the leakage as I do not see how if the car was there from 7 Am to 630pm I am very disappointmented with the shop service although my service rep Benito was very helpful

Was looking for a car and found one that matched what I was looking for online but it showed "not priced" and I had to call them for that information.... A sales rep reached out to me and told me the asking price. It was a bit outside my budget but We chatted back and forth anyways as I had other comparable vehicles I was also looking at. I have my name in my email signature on our communications but sales rep still calls me the wrong name in text conversations :(....I asked rep to give me an estimate on what the price would be out the door so I can get an idea. If it was too much out my not then I can move on my search without much wasted time. I gave rep my price range and rep insisted I come in and the desk manager will make me happy. Assuming they were willing to work close to my budget I decided schedule and take a day off to drive through Friday traffic to get there. When I got there they said car was not ready and not available for me to look at that day because it's in "service". Lol wow really, scheduled to come see car but can't? Ok but they assured me car is in perfect condition and wanted to talk numbers. I gave them my final number and a finance guy comes and tells me it's too low considering tax included and other fees. He asked me what my sales tax in my area was and I was like 7.75% (south OC) and he was like "no way" is it 8 or 9 something? Come on man, at least know your facts before saying things like this. Anyways they pretty much wanted the asking price plus taxes and fees. It was a waste of time (they could have just told me this over the phone then I would have not come in). so don't let them fool you to coming into the dealership for pretending to make you happy.

Terrible service today in there so-called service department... had a appointment and made it earlier then scheduled, and even got out of work early to... take care of my car. But when I got there I was told to busy to get my car in. So yea as calm as I can be, I ask to explain why did I make appointment then. There response is backed up can you come tomorrow, funniest thing I heard all day... great job over there Puente Hills Subaru....