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Reviews
Average Ratings
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FEATURED REVIEW
Easy PeasyDecember 27, 2015No hassle service from internet salesman Christian Perez. He beat the best price i found in four counties. He also delivered our car to our hous...
Show Full ReviewNo hassle service from internet salesman Christian Perez. He beat the best price i found in four counties. He also delivered our car to our house in San Clemente and made the Christmas gift a fun surprise for my husband.
Shopped for a new carDoes recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?
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Customer C. CANNONJune 21, 2016
Very unreliable finance department. Got financed through my credit union, finance manager collected the check paying off in full the truck I purch...
Dealer Response Dear Customer, I sincerely apologize for any inconvenience we may have caused you and thank you for bringing your concerns to our attention as you...
Show Full ReviewVery unreliable finance department. Got financed through my credit union, finance manager collected the check paying off in full the truck I purchased. However, never got me off the automated finance request for vehicle loans system! My credit rating dropped significantly due to soooooo many credit inquiries on behalf of lenders, banks, credit unions, etc. Tried calling anyone and everyone in finance.......never available, not responding, not reliable! Never buying from them unless they shape up.
Shopped for a new carShopped for a used carDoes not recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Dear Customer, I sincerely apologize for any inconvenience we may have caused you and thank you for bringing your concerns to our attention as your feed back is highly important to us. I would be thankful if you contacted me at your earliest convenience to discuss the situation and find a resolution. Thank you. Sincerely, John Everett | 626-322-2459
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Prompt and thorough serviceMarch 29, 2016
Express Service is just as the name implies. No waiting and quality service. I felt confident when I left the facility.
Dealer Response Patricia- We are happy to hear you left satisfied with our service! We look forward to serving you again! Sincerely, Customer Service Rep Nicole ...
Show Full ReviewExpress Service is just as the name implies. No waiting and quality service. I felt confident when I left the facility.
Came in for service or repairDoes recommend this dealerDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Patricia- We are happy to hear you left satisfied with our service! We look forward to serving you again! Sincerely, Customer Service Rep Nicole Herrera | nicole@bag5.com
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Great ExperienceMarch 25, 2016
My sales Rep and the Sales Floor Manager were honest and didn't try to over-sell me on extras. They went above and beyond to get me into my 2016 ...
Dealer Response Bennett, welcome to the Puente Hills Subaru family! Thank you for writing this fantastic review and giving our dealership such an excellent star r...
Show Full ReviewMy sales Rep and the Sales Floor Manager were honest and didn't try to over-sell me on extras. They went above and beyond to get me into my 2016 STI despite my lack of established credit.
Shopped for a new carDoes recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Bennett, welcome to the Puente Hills Subaru family! Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Congratulations on your new 2016 STI! Feel free to call or stop by if there is anything else we can do for you. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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Great serviceMarch 24, 2016
The people and the place all things are great at the puente hills Subaru Craig and Steve were the best!
Dealer Response Pamela, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exception...
Show Full ReviewThe people and the place all things are great at the puente hills Subaru Craig and Steve were the best!
Came in for service or repairDoes recommend this dealerDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Pamela, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Craig and Steve were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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Quick good serviceMarch 24, 2016
The service was very quick and the associates were courteous and helpful. I will return thre to have my car serviced What happened to the car washes?
Dealer Response Andrea, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the tim...
Show Full ReviewThe service was very quick and the associates were courteous and helpful. I will return thre to have my car serviced What happened to the car washes?
Came in for service or repairDoes recommend this dealerDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Andrea, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Puente Hills Subaru for your vehicle needs. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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Great serviceMarch 23, 2016
Very friendly and very experienced sales team. The salesman Leon really treated us like a friend, unlike my other car buying experience.
Dealer Response Hi Kong and welcome to the Puente Hills Subaru family! Thank you for this great review! We're very happy that Leon and the rest of our the team we...
Show Full ReviewVery friendly and very experienced sales team. The salesman Leon really treated us like a friend, unlike my other car buying experience.
Shopped for a new carDoes recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Hi Kong and welcome to the Puente Hills Subaru family! Thank you for this great review! We're very happy that Leon and the rest of our the team we're here to help you and treated you with the customer service we know you deserve. Congratulations on your purchase! We look forward to seeing you again in the future. Thanks again! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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Amazing staff, and great location.March 22, 2016
The hospitality, and professionalism demonstrated by the sales personnel was outstanding. Will definitely be recommending this Subaru dealership t...
Dealer Response Welcome to the Puente Hills Subaru family, Isaias! Thank you for taking the time to write this fantastic review! Our team works very hard to ensur...
Show Full ReviewThe hospitality, and professionalism demonstrated by the sales personnel was outstanding. Will definitely be recommending this Subaru dealership to friends and family.
Shopped for a new carDoes recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Welcome to the Puente Hills Subaru family, Isaias! Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. Thank you for your recommendation as well. We look forward to working with you again! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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Very outstanding personnel great serviceMarch 15, 2016
Very nice sales person, answered all questions asked very professional. Very nice and clean facility. I will highly recommend my friends.
Dealer Response Thank you for sharing your experience with us, Maria! Our team works incredibly hard to exemplify our commitment to customer care and we're so tha...
Show Full ReviewVery nice sales person, answered all questions asked very professional. Very nice and clean facility. I will highly recommend my friends.
Shopped for a new carDoes recommend this dealerDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Thank you for sharing your experience with us, Maria! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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The better service station for So Cal SubiesMarch 15, 2016
fast, prompt, personal, affordable. Great team, ease of scheduling, efficient turn around for service, good pricing. Honest. Will repeat if I can ...
Dealer Response Ajay, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience. If there is anythin...
Show Full Reviewfast, prompt, personal, affordable. Great team, ease of scheduling, efficient turn around for service, good pricing. Honest. Will repeat if I can make my way out there.
Came in for service or repairDoes recommend this dealerDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer Response Ajay, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience. If there is anything else we can do for you just give us a call! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com
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