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Reviews

Average Ratings

4.8
Average based on 189 reviews
  • Easy Peasy

    No hassle service from internet salesman Christian Perez. He beat the best price i found in four counties. He also delivered our car to our hous...


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    No hassle service from internet salesman Christian Perez. He beat the best price i found in four counties. He also delivered our car to our house in San Clemente and made the Christmas gift a fun surprise for my husband.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer C. CANNON

    Very unreliable finance department. Got financed through my credit union, finance manager collected the check paying off in full the truck I purch...

    Dealer Response

    Dear Customer, I sincerely apologize for any inconvenience we may have caused you and thank you for bringing your concerns to our attention as you...


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    Very unreliable finance department. Got financed through my credit union, finance manager collected the check paying off in full the truck I purchased. However, never got me off the automated finance request for vehicle loans system! My credit rating dropped significantly due to soooooo many credit inquiries on behalf of lenders, banks, credit unions, etc. Tried calling anyone and everyone in finance.......never available, not responding, not reliable! Never buying from them unless they shape up.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Customer, I sincerely apologize for any inconvenience we may have caused you and thank you for bringing your concerns to our attention as your feed back is highly important to us. I would be thankful if you contacted me at your earliest convenience to discuss the situation and find a resolution. Thank you. Sincerely, John Everett | 626-322-2459


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  • Prompt and thorough service

    Express Service is just as the name implies. No waiting and quality service. I felt confident when I left the facility.

    Dealer Response

    Patricia- We are happy to hear you left satisfied with our service! We look forward to serving you again! Sincerely, Customer Service Rep Nicole ...


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    Express Service is just as the name implies. No waiting and quality service. I felt confident when I left the facility.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patricia- We are happy to hear you left satisfied with our service! We look forward to serving you again! Sincerely, Customer Service Rep Nicole Herrera | nicole@bag5.com


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  • Great Experience

    My sales Rep and the Sales Floor Manager were honest and didn't try to over-sell me on extras. They went above and beyond to get me into my 2016 ...

    Dealer Response

    Bennett, welcome to the Puente Hills Subaru family! Thank you for writing this fantastic review and giving our dealership such an excellent star r...


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    My sales Rep and the Sales Floor Manager were honest and didn't try to over-sell me on extras. They went above and beyond to get me into my 2016 STI despite my lack of established credit.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bennett, welcome to the Puente Hills Subaru family! Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Congratulations on your new 2016 STI! Feel free to call or stop by if there is anything else we can do for you. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • Great service

    The people and the place all things are great at the puente hills Subaru Craig and Steve were the best!

    Dealer Response

    Pamela, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exception...


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    The people and the place all things are great at the puente hills Subaru Craig and Steve were the best!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pamela, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Craig and Steve were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • Quick good service

    The service was very quick and the associates were courteous and helpful. I will return thre to have my car serviced What happened to the car washes?

    Dealer Response

    Andrea, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the tim...


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    The service was very quick and the associates were courteous and helpful. I will return thre to have my car serviced What happened to the car washes?

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andrea, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Puente Hills Subaru for your vehicle needs. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • Great service

    Very friendly and very experienced sales team. The salesman Leon really treated us like a friend, unlike my other car buying experience.

    Dealer Response

    Hi Kong and welcome to the Puente Hills Subaru family! Thank you for this great review! We're very happy that Leon and the rest of our the team we...


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    Very friendly and very experienced sales team. The salesman Leon really treated us like a friend, unlike my other car buying experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kong and welcome to the Puente Hills Subaru family! Thank you for this great review! We're very happy that Leon and the rest of our the team we're here to help you and treated you with the customer service we know you deserve. Congratulations on your purchase! We look forward to seeing you again in the future. Thanks again! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • Amazing staff, and great location.

    The hospitality, and professionalism demonstrated by the sales personnel was outstanding. Will definitely be recommending this Subaru dealership t...

    Dealer Response

    Welcome to the Puente Hills Subaru family, Isaias! Thank you for taking the time to write this fantastic review! Our team works very hard to ensur...


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    The hospitality, and professionalism demonstrated by the sales personnel was outstanding. Will definitely be recommending this Subaru dealership to friends and family.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to the Puente Hills Subaru family, Isaias! Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. Thank you for your recommendation as well. We look forward to working with you again! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • Very outstanding personnel great service

    Very nice sales person, answered all questions asked very professional. Very nice and clean facility. I will highly recommend my friends.

    Dealer Response

    Thank you for sharing your experience with us, Maria! Our team works incredibly hard to exemplify our commitment to customer care and we're so tha...


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    Very nice sales person, answered all questions asked very professional. Very nice and clean facility. I will highly recommend my friends.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us, Maria! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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  • The better service station for So Cal Subies

    fast, prompt, personal, affordable. Great team, ease of scheduling, efficient turn around for service, good pricing. Honest. Will repeat if I can ...

    Dealer Response

    Ajay, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience. If there is anythin...


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    fast, prompt, personal, affordable. Great team, ease of scheduling, efficient turn around for service, good pricing. Honest. Will repeat if I can make my way out there.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ajay, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience. If there is anything else we can do for you just give us a call! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


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