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Puente Hills Subaru

(289 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm 8:30am–2:00pm
New (626) 649-4633 (626) 649-4633
Used (626) 649-4563 (626) 649-4563
Service (626) 929-1328 (626) 929-1328

Reviews

(289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Puente Hills Subaru from DealerRater.

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The dealership is customer friendly and provides a

The dealership is customer friendly and provides a comfortable waiting area with a generous offering of refreshments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and great car.

Great service and great car. There are so many features on my car that I was very grateful for follow up class on understanding all of the functions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

If you are going to get any Subaru, DO NOT GO TO THIS

If you are going to get any Subaru, DO NOT GO TO THIS PLACE. Total Scammers! include sales person, Floor Manager, and General Manager. These scammers lure their customers with proposal signed by their manager for down payment and monthly payment for the car you agreed, but when you go to there to pick up the car they actually give you different proposal with much higher monthly payment and say there were confusions on the first proposal. I have leased 7 different cars from Honda, Subaru, BMW and Tesla. This was the WORST DEALERSHIP EXPERIENCE EVER. I did not expect the authorized Subaru dealer can actually scam you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. Friendly and knowledgeable sale team. Prompt response and right amount of email communications and follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Taking care of my Trekki

I've yet to be disappointed by this place. The service is usually quick and the service managers are good with communicating with me throughout the service appointment. Last time I was there, Bella was on it and made me feel comfortable and confident with my decisions. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service.

Excellent service. Knowledgeable staff. Clearly described the differences between models and helped to determine best car for me. Outstanding service. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What ca i do

They rip me off i sold them 3 weeks ago my Hyundai palisade 2022 and till now they didn't pay my car loans and they didn't give me my check 33000 and they refused to give me my car back and they stop answering my call or text messages. What can I do

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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2024 crosstrek finance

was a smooth experience & did not have to spend all day at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mister

My overall experience is very good. The facilities clearly indicate that the dealer is very trustworthy with division of labor in all departments of business. The employees are very polite. They know what they are doing. They attempt to give me explanation so as to make me understand. The efficiency of the technicians of the service department has cut down our waiting time to a minimum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great job

Service was quite fast when I brought my car in for something I thought would take a few hours. They had it done in about 1 hour and I was quite pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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