Jarrett Gordon Ford of Davenport

Edgar in Quick lane took good care of me and whoever did the repairs did a quick and good job. every body in service department had a good attitude.

After reaching out and asking for the actual price of the vehicle in writing (because dealerships sometimes have hidden fees), I was dragged through an... unbelievable amount of rigamarole. First, I was given a price that was over $5,000 above their Cars.com price! When I asked about their price on Cars.com I was actually asked, “where do you see that?” Finally, they admitted that the price on Cars.com was after you paid several thousand dollars down, “so you have to add your down payment to get the total price.” I saved all of the emails. These guys are the literal definition of why people dislike car salesmen.

No hassle integridable dealership. Very easy tidy and pleasant. Would highly recommend Jarrett ford to everyone. Ask for Will he is truly amazing!

We brought our Ford Escape in for an oil change on 12/7 and were notified there was a leak in one of the shocks. We were told it was covered under warranty... and to schedule an appt to have it replaced. We scheduled the appt for 12/14 and brought the car into the shop at 7 am that morning. We got a call 2 hours later saying they didn't have the part and they wouldn't have it until the following Monday or Tuesday. They knew that we were bringing the car in specifically for that replacement!! When i asked why they didn't have the part ready, they said they needed to confirm the correct shock before ordering. They were the ones that TOLD us which shock was bad BEFORE we made the appt to have it replaced!! We were not able to get back to the dealership to get a rental before the rental place closed at noon so we had to pick the car back up until they could get the part. I live over a 1/2 hour away from the dealership so i basically wasted the entire morning dealing with this incompetence. They then proceeded to tell me that they would call when the part arrived on Monday or Tuesday so i could schedule another appt to bring the car back again. It is now Thursday and i have not received a call. I just called the service dept and they said the part had arrived. And now i can't get this scheduled to bring it in this Saturday as i wanted because they are fully booked. I gave this 2 stars because we don't have any issues with the simple things like an oil change. And i appreciate they notified us of the issue with the shocks in the first place. But it shouldn't be this much of a pain to get it replaced.

I did not care much for the Automated phone system, but I was contacted right away, everything was great after that. Once I got to the Dealership, everything... went smoothly and the purchase process was a pleasant one. Nicole did a first rate job, I would recommend anyone looking to purchase a car to visit the Dealership and see Nicole.

Jarrod and Gary were amazing, and though it was a very long day, I ended up with the vehicle I wanted. Only small issue is the excessive cigarette smell... in the car, which they will be promptly taking care of for me. Great customer service!

From the very moment I chatted to Laz the salesman to the moment I left it was overall a very positive and dare I say fun experience with assistance and... advice from car care to finance all the way through. I?m a very happy Scotsman after buying my first ever Ford and would recommend this dealership over and over again and it?s not even our closest one.

The day before we visited the Jarrett Gordon Ford Davenport dealership, we went to this other big used car dealership where we were denied service because... we were "too late". We went in to Jarrett Gordon 1 hour before close and we received such fantastic service that we were ok with going a bit over our budget. Our salesperson, Nicoke, and the finance manager, Gary, were phenomenal! From finding the right car for us to shopping for a great deal. We had our 3 year old with us and both Gary and Nicole were so understanding and great with her. I am so happy we went with them! Definitely recommend them.

Responding to your response. Why would I contsct your GM about a deal gone bad when I dealt with him first. You the owner admitted it was bad business... and fault was to blame. Don't promise costumers and pull the deal right out from under them. Don't shop here, they are out for themselves not the consumer.

Buyer beware. They are very tricky and wont stand behind anything they sell. Look elsewhere. Heed this warning. If you complain you will never hear from... them again.