Stapp Interstate Toyota

I just purchased a used 2016 Highlander Limited Platinum edition and even though the sale is done and I am starting to receive the financing information, this Dealership still continues to Impress. The response from the first review was genuine and they valued my business plus they reached out via email asking how my new vehicle is doing for me. I can't say enough about the staff and process they do here, you will have to find out for yourself, and you won't be disappointed. I normally don't go through a dealership because of the horror stories from people, but Stapp changed all of that for me. 100% KUDOS to everyone. Now help me get a rim medallion and a new grill LOLOLOLOL

I will say this, the family style dealership will always be the way to go especially with a car buying experience. Julia made this purchase 100% above and beyond especially the transparency and knowledge of the product. Nothing forced, pushed or making me buy unwanted or needed purchases. The financing part was really direct , to the point and easy (smooth) which made me feel like a valued customer. I understand dealerships are in the business to make $$$ but this dealership gets you to the finish line and doesn’t make you feel like you have “buyers remorse” . I would have loved to purchase a new grand Highlander but was presented with real time options, pricing and financing in which the pre owned made more sense for me and appreciated the options and pre approval before I reached the dealership to test drive. I loved the vehicle but knowing if it wasn’t the right fit, drove like crap or just out of price range knowing that I can walk away without the normal dealership salesperson drama!!! I have to shout out to Jacob after a phone call to say I was upset about a credit denial from a credit union that I was walking away from this vehicle. He explained in detail the financing steps and assured me, they have better options!! Usually that’s a sales pitch, but Jacob was spot on and Julia got me Toyota Financial in which in a few years when I want a newer vehicle, I can get buyer loyalty and same financing!!! It’s nice to know that the salesperson (Julia) actually listened to me. I will end by saying Stapp Toyota should be your first stop for any and all Toyota’s or any new and used vehicle. You won’t be disappointed!!!

Traded in my Honda Pilot and forget my garage opener. I texted the sales guy and never got a response. He didn’t bother to look for it. When I went in to get my clear bra and sealant done, they told me my trade in sold off. No apology or explanation. I there and then that once they made there commission off me I did not matter to them. Don’t shop there they put profit over people.

Stapp Interstate Toyota is a family owned dealership. That may be why my salesperson, Grant Moreno, took so much time with me and made sure I got the car and deal I wanted. He was very patient and answered the thousands of questions I had. Unlike other dealerships where they are just trying to sell you something and you don't know if you can trust them, I didn't feel any pressure at Stapp. Grant didn't play any games. He was honest and straightforward. Thank you Grant!

Horrible service department. I’ve been sitting here for 2 hours waiting for an oil change while I watch all the people that came in here after me leave. I would not recommend getting service here

I have worked with Whitney several times and she is amazing! Always friendly and very kind and will do whatever it takes to get you what you want. She responds in a timely manner. Highly recommend!

Whitney was very easy to work with and made my purchase very smooth with zero surprises.

Whitney is an amazing individual to work with. She listens to you and is willing to work to get you the best deal she can. Will always use her going forward for any Toyota we buy.

The facts of the matter stand on their own merits, as they should. I have purchased 7 vehicles encompassing a used Sienna, 3 new Tacomas, and a new 4Runner with Whitney Wolfe as my mentor and guide. Trustworthiness in a contractual business arrangement is of the utmost importance, and I know I can always count on Whitney to perform. I consider it my good fortune to have met Whitney, and to have placed my confidance in her, and at the highly reputable Toyota dealership where she is employed.

Leslie was knowledgeable and forthcoming in our experience. A pleasure to have met her. An asset to the dealership.