Haddad Subaru

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
541 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 31, 2020

    Not once have I been updated on my car it also has been there twice as long as it was meant to be and they still won’t update me on the progress.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Juliana, thank you for taking the time to leave us feedback. We strive for excellence and when we fall short of this, we try to do everything we ca...n to resolve the issue. We are having trouble finding a customer file under the name provided in this review at both our Haddad Subaru and Haddad Collision Center locations. We want to get to the bottom of this as soon as possible, so please give our General Manager, Chris Kramek, a call directly at 413-997-7272 or email ckramek@haddadauto.com at your earliest convenience. Thank you and we hope to hear from you soon!

  • 5.0 out of 5
    January 25, 2020

    Happy to buy my 7th Subaru from Dave. Been driving Subaru’s since 1984. A new 2020 seems just the right way to start a new decade. Thanks for making it... so easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Matt, Congrats on your 7th Subaru! Thank you for being such a loyal customer! We're so glad Dave made things a breeze!

  • 5.0 out of 5
    January 22, 2020

    Jordan was excellent and took care of my wife and our family. He was very easy to work with and made the process fun! Thank you Jordan!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chris, thank you for taking the time to leave us a review! We're so glad Jordan made things so easy and fun! Congrats on your new vehicle and thank yo...u for your business!

  • 5.0 out of 5
    January 18, 2020

    Came in and work with David Solis. He was great to work with. Knew everything about the vehicles and gave us a great deal on a new Ascent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Melissa, thank you for taking the time to leave us feedback about your positive experience with David. Congratulations on your new Ascent! We apprecia...te your business!

  • 1.0 out of 5
    June 25, 2019

    installation of brake light switch (due to recall) caused my 2017 Cross Trek to stall out in traffic a few miles from dealership. blue smoke poured out... from under hood and the smell of melting plastic permeated the inside of car. had to be towed back to Haddads where I was told the switch was not adjusted properly upon installation .Why not? no excuse for shoddy service. no wonder I did not get a customer satisfaction survey. Never going back there again for sales or service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Linda, our Service Manager, Shane Rose, has already been in contact with you, but if you need anything further, please don't hesitate to call him d...irectly at 413-997-7222. Thank you!

  • 1.0 out of 5
    June 17, 2019

    Fast and friendly swindlers. Every sales-staff member was very nice during the initial visit. Signed for a beautiful Subaru Legacy. After the signing is... when everything started to go bad. The sales guy I dealt with had me sit down at a computer and instructed me what to write on a reviews site at the end. After one week I was very unsatisfied with the vehicle's performance and it wasn't getting anywhere close to the mpg they touted. I tried to return the car on this bases. They would not accept. I asked to speak with someone higher up; they refused. Two months after signing I came back to the dealership. I needed a different vehicle to accommodate my growing family. I asked if they could help me get into a less expensive vehicle with easy-to-clean seats for my children. They used my girlfriend's enthusiasm to get me into a different vehicle, which according to sticker, cost less than the sticker of the original. They also tacked on $5k, which had I realized at the time, I never would have done the swap. Worse still, I was never informed that the second vehicle was used to transport animals. A fact that I uncovered after my allergies to cats and dogs got me to search the car thoroughly. I found masses of animal hairs betweem the seats and even in the rear spare tire well. My payments were ballooned and a month later I had to pay them $8k to let me out of the whole 3-month deal. If you do go here, make sure you have done your research and budgeting. The law states that they have to also protect the consumer. They do not. You have to be your own advocate and make sure they don't swindle you. Your salesman will do everything he can to make the sale go through, even if you have a kid and another on the way and only a fulltime job paying $12/hr to support it all.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mitchell, we are sorry to hear about your experience. Please give our Customer Service Manager, Liz Sheehan, a call at your earliest convenience at 41...3-242-0110 so she can further address your concerns. Thank you!

  • 5.0 out of 5
    April 10, 2019

    David was great to work with to buy a car! I thought he was very knowledgable about Subaru’s. He did not try to make a hard sell.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Abby, we are so happy to hear that David gave you a hassle-free experience! Thank you for your business and we hope you enjoy your new Subaru!

  • 5.0 out of 5
    April 8, 2019

    David was great to work with, patient, efficient. Referred to David by my dad who also enjoyed working with David. I would definitely recommend him for... anyone looking for a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kelly, we are so thrilled to hear that both you and your dad enjoy working with David! Thank you for your business and we hope you're loving your n...ew car!

  • 5.0 out of 5
    April 5, 2019

    I called Danielle Delaney for a bit of info about my 2016 Outback 3.6R and she had all the details I needed. She's the BEST! She the BEST!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brian, thank you for being a loyal customer! We're thrilled to hear about another excellent experience with Danielle! Enjoy your new vehicle and thank... you for your business!

  • 5.0 out of 5
    March 30, 2019

    Our sales consultant, David Solis, spent lots of timeexplaining the features of the new Forester. He listened to our needs and did not try to hurry us... into making a decision.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Laura, we are delighted to hear how thorough and patient David was during your vehicle purchase. We're glad to hear about your positive experience and... hope you are enjoying your new Forester! Thank you for your business!

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