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They charged me for an undercoat that they forgot to apply to the car. They did not clean the car. They tried to charge me extra for cross bars which were... included with the car. The worst part is that they had 3 WEEKS to do these things while waiting for out-of-state registration to be approved. They had plenty of time to do these tasks that I paid for. Please save yourself the trouble by finding a different Subaru dealership.
Buyers beware- I tried supporting local business today but found out quickly Haddad had ZERO interest in reducing their asking price by even $1. Greedy!
Had a great car buying experience at Haddad in December 2020 - We are repeat customers and our sales team was outstanding - Our first contact was internet... sales Alley Curley , and then in-person was Brandon Giroux. Both of these team members were professional, personable, and provided us with the information and service we needed to complete our car purchase - Haddad offered the best deal of several dealers that we contacted, and made it an easy choice to purchase AGAIN from Haddad in Pittsfield Mass - We drove from New York State to make the deal, as the sales team made it worth the drive!
Eli was awesome he helped us find the perfect first car for our daughter! We would highly recommend that you ask for him personally !
First of all I bought this 2019 hyundai tucson when both days it was raining, I did not know there was scratch marks though out the car because the car... was wet from rain and I did not see this. Also the most important problem is after reading how the AWD works in this car which is the AWD is active only when it reaches 19 mph then it deactivets after thats. The salesmen did not tell us that! If we new that we would not of bought the car. My wife does not know this yet, I hope she never knows! AWD means its in AWD all the time especially when driving over 19MPH for safety purposes. Very disappointed with the car and the salesmen for not explaining how the AWD works and for the amount of scratches for a car being only one year old
a very pleasurable experience! David patiently and clearly answered all of my questions. If you are looking for a car I would definitely go see David... Solis at Haddad Subaru.
Thank you for the great review!
Joe was great! He listened to our needs and got us into a car that fit us, all while entertaining our millions of questions with infinite patience.
Thank you for the wonderful review.
Not once have I been updated on my car it also has been there twice as long as it was meant to be and they still won’t update me on the progress.
Hi Juliana, thank you for taking the time to leave us feedback. We strive for excellence and when we fall short of this, we try to do everything we ca...n to resolve the issue. We are having trouble finding a customer file under the name provided in this review at both our Haddad Subaru and Haddad Collision Center locations. We want to get to the bottom of this as soon as possible, so please give our General Manager, Chris Kramek, a call directly at 413-997-7272 or email email@example.com at your earliest convenience. Thank you and we hope to hear from you soon!
Happy to buy my 7th Subaru from Dave. Been driving Subaru’s since 1984. A new 2020 seems just the right way to start a new decade. Thanks for making it... so easy.
Matt, Congrats on your 7th Subaru! Thank you for being such a loyal customer! We're so glad Dave made things a breeze!
Jordan was excellent and took care of my wife and our family. He was very easy to work with and made the process fun! Thank you Jordan!
Chris, thank you for taking the time to leave us a review! We're so glad Jordan made things so easy and fun! Congrats on your new vehicle and thank yo...u for your business!