Apple Chevrolet

BIG ZERO – Apple Chevrolet Tinley Park Before visiting Apple Chevrolet Tinley Park, I read "The Apple Chevrolet Promise" on their website. It sounds impressive, but based on my experience, it bears little to no resemblance to the way we were treated. My significant other and I visited on Thursday, July 16 to look at one specific vehicle. We were there for over three hours, and the experience was disappointing from start to finish. It was one of the hottest days of the year, with extremely poor air quality. During the entire three-hour visit, we were never offered something as simple as a bottle of water, actually I was told where the vending machine was. For a dealership that promises to "treat you like family," that was an odd way to begin our experience. We were greeted by salesman Greg Stern, told him exactly which vehicle we wanted to see, and then went outside. Unfortunately, he didn't know where the vehicle was or didn’t even have the keys. He initially pointed us in the wrong direction before eventually locating it. Not exactly the smooth, professional experience we expected. We looked over the vehicle, took it for a test drive, and came back ready to purchase it. We weren't shopping for multiple vehicles—we had already decided this was the one. During the paperwork process, we were asked for information such as employer's address, work phone number, and length of employment before any financing discussions had really taken place. It seemed excessive at that stage. The biggest issue came when we asked about a First Responder Discount. Every dealership we've worked with in the past has recognized first responders in some way. Apple Chevrolet's answer was simply NO. Instead, the owner's son offered four complimentary oil changes. While the gesture may sound nice, we live about 40 minutes away (roughly 19 miles one way) and have no intention of making that drive repeatedly for oil changes. We asked if, instead of the oil changes, they could simply deduct their approximate value from the purchase price. We were told the oil changes were worth about $90 each, or roughly $360 total. We asked if they would simply reduce the price by $360 instead. Again, the answer was no. Keep in mind, we never negotiated the selling price of the vehicle, which was over $51,000 (approximately $55,000 out the door). The deal fell apart by approximately $360. I even asked, "You're willing to lose a $55,000 sale over $360?" The answer was, "Yes." So we left. Three hours wasted. Ironically, one of the promises on Apple Chevrolet's website is to "Always value and respect your time." That certainly wasn't our experience. The following day, the salesman called and asked what it would take to make things right. By that point, the damage had already been done. The experience left such a negative impression that no small concession was going to change our minds. This wasn't about $360. It was about customer service, flexibility, and honoring the spirit of the promises prominently displayed on the dealership's website. If you're a FIRST RESPONDER, don't assume this dealership offers any special consideration. Ask before investing your time. We purchased our vehicle from another dealership that not only honored a First Responder Discount but also completed the entire transaction—from start to finish—in less than two hours. At no point were we asked for unnecessary personal information before the purchase process moved forward. The difference in professionalism, efficiency, and customer service was night and day. Because of our experience, I can honestly say I would never consider doing business with Apple Chevrolet Tinley Park again, nor would I recommend them to family, friends, or fellow first responders. Extremely disappointing experience…the devil himself would have been more accommodating.

Took my chevy z71 tahoe to this dealership multiple times for oil leak and consumption test. We both smell the oil and had me come back again to these test again. Service is up to date but keep trying to have me repeat the same service and not address the issue.at hand.

I Have purchased or leased at least 5 or more cars at this dealer and Jeff Dignan has been extremly helpful each time.

JEFF DIGNAN is the man , I called him asking what time they close , turns out he was on his way out to go home , he stayed waited for me to get there , stayed after hours to finish the paperwork, I give MILLION STARS for Mr. Dignan.

Service as great followup by service writer could use improvement - no call back on question

All repairs to be done were explained and promised on time. Service advisor followed up with a text and call to ask if I had any questions. Excellent dealership for service. Will take my vehicle back when service is due.

Do not use this dealership. I’d give it no stars if I could. I had a contract with them and they are charging me more each month. The first month was correct but the months after we higher than it states in the contract. Also, the car is a 2025 Equinox and it constantly has red flashing lights, warning of tire pressure and other things wrong. The engine light has gone on the three time in the first six months and the car was brand new when I received it. Not worth the money or the hassle!

Ken Lavigne was absolutely great to work with. He is knowledgeable, informative and helpful. Ken made our sale a very easy and pleasurable experience!! We highly recommend Ken at Apple Chevrolet! Cathy & Rich

Ken Lavigne made the sale and vehicle delivery seamless. Excellent customer service and follow up to ensure we are happy with the vehicle.

Great experience. Our salesman Greg was very knowledgeable. We got the color we wanted.we were greeted with a smile and hand shake. Rest of the staff that we encountered were very friendly.