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Meet Mike Needham

Mike Needham headshot
Service Advisor
(604 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

He’s a great person and very easy to work with.

He’s a great person and very easy to work with. He helps us with everything we need for our car and is always quick to respond to any additional questions. Extremely helpful and communicative—we truly appreciate his support!”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy you enjoy your experience with John and the team! We are always here when you need us. Thanks for being part of our SOJAX family!

Tony was very easy to work with and explained everything

Tony was very easy to work with and explained everything through the entire process. Mark in finance also made everything clear and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and for being part of our SOJAX family. Congrats on your new Subaru!

Subaru of Jax does a great job of service after the sale.

Subaru of Jax does a great job of service after the sale. We have bought five cars from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, 5 from us!? We can't thank you enough for your continued trust in taking care of you and your vehicle needs. We love having you as part of our SOJAX family.

I am loving my new Forester.

I am loving my new Forester. Thank you Matthew Mowatt for pairing me with the vehicle that matches my needs. At first I was leaning toward the blue with black rims but the white with gold trim was the perfect package. I recently had the car serviced and kudos as well to the service team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Forester! We're so happy you enjoyed both your sales and service experience. Thank you for being part of our SOJAX family!

This was the best car buying experience in all of

This was the best car buying experience in all of Florida. I will buy all of my cars here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We are so happy you love our team and are part of our SOJAX family!

The service team always go above and beyond with

The service team always go above and beyond with everything they do. Danny and Mike are always super helpful and make sure to keep me the loop with what’s going on and help with everything that I’d ever need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read you've enjoyed your experience with our service department. Thank you for being part of our SOJAX family!

Mr. MIKE VERY GOOD MAN EXPLAIN TO ME VERY NICE ABOUT MY

Mr. MIKE VERY GOOD MAN EXPLAIN TO ME VERY NICE ABOUT MY CROSSTREK AND YOUR DEALERSHIP ARE VERY CLEAN

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to read Mike was able to help you with your Crosstrek! Thanks for being part of our SOJAX family!

Excellent sales and service Best all around dealership

Excellent sales and service Best all around dealership A A A. A A A A

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being part of our SOJAX family and trusting us with your Subaru! We look forward to seeing you again.

The Subaru dealership in Jacksonville is by far the best!

The Subaru dealership in Jacksonville is by far the best! Everyone is exceptionally friendly. The facility is top notch with the cutest little bakery inside off to the right. Mr. Mike in the service department is best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We so much appreciate you choosing SOJAX and being part of our family! Thank you for the great review and kind words!

I had a problem with my battery.

I had a problem with my battery. Mike Needham was fantastic as always. I was back on the road in no time. Stellar service at Subaru Jax!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us to care for your Subaru and for being part of our SOJAX family!