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Meet Michael McClennon

Michael McClennon headshot
Subaru Express Service Advisor
(448 reviews)

Reviews

He helped us a lot as far as getting us in.

He helped us a lot as far as getting us in. I appreciate him greatly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and for being part of our SOJAX family!

I recommend this dealership enough, both for sales and

I recommend this dealership enough, both for sales and service. The service staff starting with their service manager Mike Needham, is always professional, accommodating, and friendly. When Mike is not there or available, each of his colleagues are as professional and helpful as him. It is a enjoyable experience when I car needs service and I go to Subaru of Jacksonville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, Darren! Thank you so much for the really great review and kind words about our team. We are so happy you've enjoyed your experience with us and we look forward to seeing you again! Thanks for being part of our SOJAX family!

Just got a second car from Steven.

Just got a second car from Steven. Third from this dealership. He has been very helpful and pleasant to deal with on these last two cars. Everybody at this dealership rocks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for trusting us over and over and over again to help you with your vehicle needs. We are so happy to read the SOJAX team takes care of you and you're happy with us. Thank you for being part of our family!

I’ve come accustomed to expect excellence from SOJ, and

I’ve come accustomed to expect excellence from SOJ, and as usual, they delivered. Thank you Subaru of Jax for always making my service experience pleasant!!! Special shout out to Mike on this visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so proud that you have an excellent experience with us and our team! Thank you for being part of our SOJAX family. We look forward to seeing you again!

Responsive to customer needs.

Responsive to customer needs. Customer service folks are very helpful. Service is costly compared to non dealership mechanics but you get a lot for what you paying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Steve, thank you for your review and feedback! We appreciate you being part of our SOJAX family and trusting us with your Subaru!

Love this dealership, clean neat and professional.

Love this dealership, clean neat and professional. When it by my vehicle from anybody else.Ray Powdrell is the best to work with to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and 5-stars. We are so happy you have such a great experience with our team. Thanks for being part of our SOJAX family!

I brought my Outback in for routine maintenance and they

I brought my Outback in for routine maintenance and they completed it quickly, explained everything that was done, advised me of upcoming needs and had me out the door. Everyone from the person checking me in, Mike insuring all my questions were addressed to my check out was courteous and professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had a great experience with our service team! Thank you for being such a great member of our SOJAX family!

Everyone at the dealership works together.

Everyone at the dealership works together. Everyone was extremely respectful and helpful. Everyone was definitely in it together to help give us the best car buying experience. My husband has always been hesitant about purchasing a new car and harsh about dealerships in general. He said he no longer feels that way. The whole experience was phenomenal. Thank you everyone for the teamwork and generous support and patience throughout our car buying experience. Jerome jumped in from the begining he was very knowledgeable and kind. He understood that when you were referred to Sabino from my family friend. The two of them tag team to the process and were beside us the whole way. AJ was a lot of fun in the financing department. We were definitely in good hands. We are happy to be a part of the Subaru family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jennifer, we are so happy to read about your phenomenal (what a great word!) experience with our team! Thank you so much for the great feedback and kind words. We are so happy to have you and your husband as part of our SOJAX family!

Mike was a great help to me when I brought my car in for

Mike was a great help to me when I brought my car in for service. He made sure my issue was resolved in a timely manner and was extremely professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy you had such a great experience with Mike! Thank you for being part of our SOJAX family. We look forward to seeing you again!

The dealership is great!

The dealership is great! Overall, a very clean and nice facility. The accommodations and snacks/drinks provided near the service waiting area. The service staff is phenomenal and extremely kind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review and for trusting us to take care of your Subaru! We love having you as part of our SOJAX family!