CarMax Huntsville

Buyer Beware. This place is terrible. After waiting over a month to get my vehicle because of shipping error on Carmax's part, I arrived on a Saturday morning to purchase my car with a mix of financing and credit card. I disclosed to the salesman prior that I would be using my credit card to put a down payment down, with no qualms. After receiving my financing check, I went down to pay for my car and they stated they wouldn't accept a credit card for a down payment and suggested I come up with $1900 on the spot. They stated a credit card could not be used as "a loan cannot be used to cover a loan", which is crap. In reality CARMAX is simply being cheap and not wanting to pay for credit card fees. Given all that has transpired, I will not shop here again.

Bait and switch. A big waste of time. Pre-approval means nothing. My credit is not great but not that bad either. Pre-approval showed interest rate at 17.5% and that is high but what I expected to pay. Got to the showroom and it was 28.35% !!! Really? Waste of time.

After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.

I visited CarMax with my sister the last week of January, test drove a car, found one that I wanted in my price range and the salesman, LaRon, ordered for it to be sent to the Huntsville store. A few days later, I saw a car on their website that I was interested in as well. LaRon did not tell me that I could not view more than one car so he cancelled my first car and had the second car sent for me to view. I was prepared to buy one of the two cars on the spot. He should have explained the process to my sister and myself. So, I came home with no new car after waiting two weeks. I would not recommend LaRon at all...