A BIG THANK YOU to Melissa Guerrero for the referral and hookup.. Aspecial THANK YOU to Eddie, Aaron,and Cody for the hard work and the new car!!! Thank... you for everything during my nightmare of my accident..I greatly appreciate all you have done!!!! Please make surr if anyone needs a car go to Girard Ford..GREAT people there!!
Thank you to Herman, Doug, and Aaron for the excellent car buying experience! And for your knowledgable help in finding my new car. It was a nice friendly,... relaxed atmosphere.
I had to drive one hour to get to Girard Ford to see a truck I saw online. Well worth the trip. The salesman Lois and the manager Doug were great. I had... concerns with a missing floor mat and scratches and Doug had a new set of floor mats and touch up paint sent to my house one hour away from them. Great experience.
We are proud to serve!
Luis was great help throughout the whole process. He helped me from choosing the car to the simplest thing of taking a pic for my family in Dr. Thanks... Luis
I was treated very fairly and walked out with a vehicle that I'm absolutely in love with. Thank you Junior and everyone who assisted me on my upgrade.
I took my father to check a 2018 mustang he was interested in. We talk to Dennis Morrissey He was very helpful an ask my father if he like to drive it.... so he did, was impress by it. Ted explain the trade in an the offer. My father is from the old school about car dealership. The deal was great! My father of 80's plus said "this the first time he did not have to haggle at a car dealership" Thanks for making my father experience a happy one. I want to thank you fore the second time from Girard Ford experience. G.T.
I bought a used car from Gerard Ford salesman Herman Winston. He made us very comfortable with his manor and knowledge about the car. After buying the... car I had another question about the dash display and he asked me to come into the dealership and explained everything. He is a excellent salesman.
I went in looking for a used Cadillac Escalade that I seen online. The whole buying process was ok. The only problem I have was that part of the deal,... I was promised that the remote starter would work. I brought it home to find out that it still don’t work.
Took my 2018 F250 in for a water leak in the cab. Turned out to be the moon roof drain came dislodged. Little did I know it would take 10 days to complete... the repair. I asked if mud flaps could also be installed and was told no problem, go to parts to arrange it. Dealt with Jose in service and it would be days with no updates on my truck. When I picked it up, it was dirty, they never did the mud flaps and I was treated like I was an interruption and not a customer. I will never step foot on that dealerships property again. Luis the sales man was great but the dealership doesn't seem to care about the customer after the sale.
We are sorry to hear and that things took so long. we will try to do better.
Let me start by saying I have purchased 2 vehicles from Girard Ford and 3 from other Antonino Auto Groups, been returning customer since the early 80's... and went back once again because we were always pleased. We went back because we had been looking for a used truck, we test drove a truck, fell in love....well it went downhill from there...we wanted to do the financing through them, the salesman was a little short with us, then we got into the financing and it wasn't acceptable to us, the saleman kept running back and forth to the manager and the finance department....then they start with the high pressure sales pitch (felt like a timeshare sales pitch) they tell us the price on the vehicle was $2,000 lower than it should have been but they would honor it but if we walk out it will be $2,000 more. We walked out! They called the next day with better financing, too little too late. They lost a lifelong returning customer. Just one year ago we purchased a vehicle there and I gave them 5 stars with a great review.
We are sorry this happened to you and would love a shot at earning your trust back.