Reviews
The showroom was clean and welcoming.
The showroom was clean and welcoming. The service was great and the sales people were easy to work with.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com
very good services as well as good customer service I
very good services as well as good customer service I would recommend this place to anybody
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com
Michael and Valencia were very good.
Michael and Valencia were very good. Professional and knowledgeable. Manager, Matt, was also very helpful and kind. Everything else was average. It was obvious the dealership was busy & we just felt kind of like a number at the end of the day. Was just an average experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Melissa, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com
Excellent service and staff.
Excellent service and staff. Car was in excellent condition when brought out after maintenance was complete.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com
They're pretty good at getting the job done 👍, Michael
They're pretty good at getting the job done 👍, Michael and Steve got me good information when I told them what I was looking for
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Tim, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Michael and Steve! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com
Michael Duda is extremely knowledgeable about the Kia
Michael Duda is extremely knowledgeable about the Kia EV9, he was instrumental in figuring everything out for us and even helped us decide on our home charging installation.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Michael, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com
Purchased a car in February 2024 the entire engine went
Purchased a car in February 2024 the entire engine went out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then finally someone called but now NO ONE HAS CALLED IN WEEKS! Drove their rental for 1 & half months, went to the store & they found us the kia SORENTO (was sceptical at first about the kia brand because of the theft, but was also DESPERATE for a car)..... So now we're getting Still waiting on dealership to contact us about the car we purchased in December but ran into a "possible car jacking" a week after purchasing the Kia Sorento, but NO ONE is trying to rectify this problem of us returning the car to them (just racking up 100s of rejected letters from finance companies) but no communication to possibly purchase another one, although we've talked to them 5 days after buying the car, Steve Garner is a great salesman and did help us to get this car and grateful for him, he helped from the initial beginning but we don't hear from him for weeks I take it that he's the busy man he is and hopefully will hear soon
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com
Trustworthy, professional, try to give you the best deal
Trustworthy, professional, try to give you the best deal for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lavella, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com
Michael was great to work with, and the entire staff made
Michael was great to work with, and the entire staff made myself and my family very comfortable during the entire process.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Michael and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com
The customer service was above and beyond pleasant and
The customer service was above and beyond pleasant and welcoming. I was treated with the up most respect. The environment was clean and welcoming
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com