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Russ Darrow Kia of Wauwatosa

(1,696 reviews)
Visit Russ Darrow Kia of Wauwatosa
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (877) 423-5859 (877) 423-5859
Used (414) 269-8713 (414) 269-8713
Service (414) 312-4815 (414) 312-4815

Inventory

See all 390 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2008.
At Russ Darrow Kia Wauwatosa, we offer a great selection of new and pre-owned Kia vehicles, including popular models like the Sportage, Seltos, and Telluride. Our dedicated team is here to provide a no-pressure, personalized experience, helping you find the perfect car at a competitive price. With flexible financing options and expert service, we’re committed to making your car-buying journey smooth and enjoyable. Visit us today and see why Russ Darrow Kia is a trusted name in Wauwatosa!
Discover the Darrow Difference!

Service center

Phone number (414) 312-4815

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia of Wauwatosa from DealerRater.

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Only thing I didn't like was the 90 minute wait for

Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I highly appreciate.

Only thing I didn't like was the 90 minute wait for

Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I highly appreciate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Theresa, thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. Sarena and our team appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

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Very professional and helpful helped us immensely.

Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car.

Very professional and helpful helped us immensely.

Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

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Very poor customer service.

Very poor customer service. Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers

Very poor customer service.

Very poor customer service. Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Alyssa was extremely friendly and professional to work

Alyssa was extremely friendly and professional to work with. We loved her no pressure approach to the purchase of our new vehicle. Be sure to ask for Alyssa when shopping for a new vehicle at this dealership! In addition, Dogan made the financing aspect of the purchase easy and understandable. Again, it was a no pressure approach which was greatly appreciated.

Alyssa was extremely friendly and professional to work

Alyssa was extremely friendly and professional to work with. We loved her no pressure approach to the purchase of our new vehicle. Be sure to ask for Alyssa when shopping for a new vehicle at this dealership! In addition, Dogan made the financing aspect of the purchase easy and understandable. Again, it was a no pressure approach which was greatly appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

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Best team I have ever worked with, easy going and ready

Best team I have ever worked with, easy going and ready to help and answer any questions.

Best team I have ever worked with, easy going and ready

Best team I have ever worked with, easy going and ready to help and answer any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

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Mina was great to work with and had a real smooth

Mina was great to work with and had a real smooth transaction would go there again

Mina was great to work with and had a real smooth

Mina was great to work with and had a real smooth transaction would go there again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

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Our experience at the dealership was very positive and I

Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.

Our experience at the dealership was very positive and I

Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Russ Darrow Kia of Wauwatosa. It's great to hear that we were able to assist you and that you had such a positive experience. Matt Kiscellus matt.kiscellus@russdarrow.com

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This dealership has an ace salesman in Bernie.

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.

This dealership has an ace salesman in Bernie.

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

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They didn't clear my dashboard so I don't know if any of

They didn't clear my dashboard so I don't know if any of the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done but I pay for two filters and a oil change and I should not have a rough start

They didn't clear my dashboard so I don't know if any of

They didn't clear my dashboard so I don't know if any of the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done but I pay for two filters and a oil change and I should not have a rough start

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Jerry. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

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Great service, everyone was very helpful and kind.

Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.

Great service, everyone was very helpful and kind.

Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

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