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Russ Darrow Kia of Wauwatosa

(1,711 reviews)
Visit Russ Darrow Kia of Wauwatosa
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (877) 423-5859 (877) 423-5859
Used (414) 269-8713 (414) 269-8713
Service (414) 312-4815 (414) 312-4815

Inventory

See all 394 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2008.
At Russ Darrow Kia Wauwatosa, we offer a great selection of new and pre-owned Kia vehicles, including popular models like the Sportage, Seltos, and Telluride. Our dedicated team is here to provide a no-pressure, personalized experience, helping you find the perfect car at a competitive price. With flexible financing options and expert service, we’re committed to making your car-buying journey smooth and enjoyable. Visit us today and see why Russ Darrow Kia is a trusted name in Wauwatosa!
Discover the Darrow Difference!

Service center

Phone number (414) 312-4815

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia of Wauwatosa from DealerRater.

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Connor was very courteous and my car was done in the time

Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁

Connor was very courteous and my car was done in the time

Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

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I had a great experience at the dealership thanks to

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free

I had a great experience at the dealership thanks to

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

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Being from the industry my goal was to make this process

Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience.

Being from the industry my goal was to make this process

Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Russ Darrow Kia of Wauwatosa. It's great to hear that we were able to assist you and that you had such a positive experience. Matt Kiscellus matt.kiscellus@russdarrow.com

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Was show multiple cars way over budget only to eventually

Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day.

Was show multiple cars way over budget only to eventually

Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Went in for a recall and they got the job done very

Went in for a recall and they got the job done very quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car.

Went in for a recall and they got the job done very

Went in for a recall and they got the job done very quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

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This place is not respectful of your time at all.

This place is not respectful of your time at all. I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perform the recall fix.

This place is not respectful of your time at all.

This place is not respectful of your time at all. I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perform the recall fix.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Dishonest and deceptive.

Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs

Dishonest and deceptive.

Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service and excellent amenities.

Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details.

Excellent service and excellent amenities.

Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

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Very courteous, efficient, and detailed.

Very courteous, efficient, and detailed.. I like the fact that a detailed video was sent.

Very courteous, efficient, and detailed.

Very courteous, efficient, and detailed.. I like the fact that a detailed video was sent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

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Everyone I spoke to at the dealership was incredibly kind

Everyone I spoke to at the dealership was incredibly kind and helpful, most of all Brianna.

Everyone I spoke to at the dealership was incredibly kind

Everyone I spoke to at the dealership was incredibly kind and helpful, most of all Brianna.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Wauwatosa are glad to have you as a customer. Matt Kiscellus matt.kiscellus@russdarrow.com

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