Reviews
Our experience at the dealership was very positive and I
Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Kia of Wauwatosa. It's great to hear that we were able to assist you and that you had such a positive experience. Matt Kiscellus matt.kiscellus@russdarrow.com
They were great to work with would do it again.
They were great to work with would do it again. I have work with the dealership before.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com
Just bought my 2021 Jeep Grand Cherokee L from Russ
Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hunter, here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Alyssa, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com
Scott and Grayson went above and beyond to help us and
Scott and Grayson went above and beyond to help us and make everything right! Their sense of honesty and integrity is what made me feel like it was all meant to be. I would recommend either one of them to anyone. They are both a blessing to the sometimes not so honest world of car sales. We thank them both and may God keep blessing them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com
Bernie was great.
Bernie was great. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dave, thanks for sharing your experience with Russ Darrow Kia of Wauwatosa. Bernardo and our team appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com
Very nice and clean.
Very nice and clean. The rep was very knowledgeable and was really willing to help us get the vehicle we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com
The staff was incredibly friendly, knowledgeable, and
The staff was incredibly friendly, knowledgeable, and laid back. I never felt pressured! Minna was very professional and patient, James made sure that my car was delivered in pristine condition, and Josh made me ALMOST forget that I was making a huge payment by keeping the signing environment upbeat. My only “complaint” is that it’s obvious the staff puts all of their energy into helping their customers (they should hire a service to clean the walls of the cubicles and wipe down the desks) 10/10 service though!! Would definitely recommend!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com
Actually, I think the guy that did my final financing and
Actually, I think the guy that did my final financing and contracting was named Josh. He was an absolute jerk. He was demeaning and arrogant and short and rude.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com
Great customer service.
Great customer service. Knowledgeable staff. Hassle free experience. Listens to their customers and tries to meet their needs. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com
Minna was a great salesperson!
Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com