Meet Dogan Gregory III

Information was good,patience was shown,and went out of her way to make it a good.experience.

The purchasing experience went smoothly. The dealership does not have an indoor delivery bay. It was raining on the day we picked up the vehicle which made the final viewing a bit more difficult. My experience with the dealership is very limited, but all positive. I can't give a five star review until I have more interactions with them.

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning.

Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car.

Alyssa was extremely friendly and professional to work with. We loved her no pressure approach to the purchase of our new vehicle. Be sure to ask for Alyssa when shopping for a new vehicle at this dealership! In addition, Dogan made the financing aspect of the purchase easy and understandable. Again, it was a no pressure approach which was greatly appreciated.

Best team I have ever worked with, easy going and ready to help and answer any questions.

Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.

Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.

I had a great time at this dealer. Shopping experience was excellent. The process was quick and staff were friendly. Thank you so much again for your help with the purchase of my first car !