Reviews
They were prompt and helpful.
They were prompt and helpful. Kept me informed. Nice waiting area. Offered a ride to and from
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Edward and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com
Representative was great.
Representative was great. I am still upset about the experience I had during the initial purchase of the vehicle.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com
Great experience.
Great experience. Made the buying process easy and not pushy. Loved the extended test drive to not have to bring the whole family to the dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com
This dealership is worthless.
This dealership is worthless. They don’t take the time to look into anything and don’t take your word. I will never buy a Kia telluride. I’ve never had so many problems with a vehicle. It leaks oil and they refuse to look into it. They also say the whistling noise that it makes in the cold is not uncommon to a Telluride too. How embarrassing is it for some to hear that sound. Ask me to send you a video I will do so. Also my car leaked brake fluid too. Never but a Kia lol
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com
Everyone was so wonderful and helpful.
Everyone was so wonderful and helpful. They made a stressful situation easy to handle and had everything done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Sarena and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com
Diligent and dependable, faithfully executing the
Diligent and dependable, faithfully executing the warranty commitments established by Kia, going the extra mile to ensure my family has comparable transportation while Russ Darrow services my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nick, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com
Trustworthy, professional, try to give you the best deal
Trustworthy, professional, try to give you the best deal for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lavella, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com
I always feel like family at Russ Darrow Wauwatosa!
I always feel like family at Russ Darrow Wauwatosa! Connor Sawyer is a true professional, he is kind & understanding and always goes above & beyond to care for his customers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Connor and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com
Michael was great to work with, and the entire staff made
Michael was great to work with, and the entire staff made myself and my family very comfortable during the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Michael and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com
Valencia was so helpful and understanding about what I
Valencia was so helpful and understanding about what I was looking for. I appreciate the time Valencia took to help me find the right car for me and also the time even when I’m not at the dealership that Valencia offers to help me through email and phone calls.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Valencia and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com