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Brown's Sales and Leasing Guttenberg

(468 reviews)
Visit Brown's Sales and Leasing Guttenberg
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–5:30pm 7:30am–5:00pm
Wednesday 8:00am–5:30pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–5:30pm 7:30am–5:00pm
Saturday 8:00am–3:00pm 7:30am–11:30am
Sunday Closed Closed
New (888) 713-9067 (888) 713-9067
Used (888) 714-1081 (888) 714-1081
Service (888) 723-5132 (888) 723-5132

Reviews

(468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brown's Sales and Leasing Guttenberg from DealerRater.

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Had a great experience getting a recall done quickly and

Had a great experience getting a recall done quickly and efficiently and professionally. Service department staff was friendly and helpful and did the recall right on schedule. Highly recommend Browns Sales and Leasing !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service to our truck was as we expected.

The service to our truck was as we expected. There was a mix-up with discounts that weren't applied and failure to return calls about it. However, when we were finally connected with Diane, she took care of it right away. Her handling of the situation is why we will continue as customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had an engine light come on at the end of the day on my

I had an engine light come on at the end of the day on my way to the ER, and was flying out the next morning-- to be away for a month. I caught the service manager who tested my car (after 5 p.m.). Later I decided to leave my car parked at Brown's (key in the drop box). While I was gone, they communicated with me to explain everything, fixed the car and delivered it to my house as promised. I depend on Brown's!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Danny & Russ were very courteous and professional.

Danny & Russ were very courteous and professional. Though we live an hour away, we will return for any future service of our RV. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jeff. Thanks for your kind words! We appreciate you making the drive to see us and look forward to having you back in the future!

Great customer service and they even gave me a loaner

Great customer service and they even gave me a loaner while mine was being fixed. So easy to work with and stayed in communication with me about the status of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Amy- Thanks for the positive feedback. We appreciate your business!

I gave a 5 star rating for a few reasons.

I gave a 5 star rating for a few reasons. After buying my brand new truck here, I scratched the side all ready. I called Brown's body shop and spoke with kyle. He was very professional. Very responsive and sent me three different estimates to choose from. I was worked in the next week.And my truck was fixed at the body shop. It was then taken to the service department and I had an oil change while I was there. Then I was surprised to find out my first oil change was free. While I was waiting, I was given a loner car to use. I also was given snacks and beverage, while I was waiting. I live an hour away, but I can assure you on my next oil change. I will be driving that hour to get the great customer service that I have experienced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lesa, Thanks for the review! We're glad to hear things went well on your recent experience with us and can't wait to continue to serve you in the future. Thanks for your business!!

Purchased a Dodge Challenger.

Purchased a Dodge Challenger. Forrest, Jeff, and Grant were very kind. They made it so easy and made you feel comfortable with your purchase. Got a great price too. Will definitely be doing business there in the future. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Kyle and his technicians did an excellent job, they paid

Kyle and his technicians did an excellent job, they paid attention to details, very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review Celia. We appreciate the feedback as well as your business!

Scheduled an appointment to replace the battery in my

Scheduled an appointment to replace the battery in my 2021 F150. Scheduling was fast and easy. I arrived 20 minutes before my appointment time and my truck was immediately taken into the shop and work completed. Shop manager came to the customer waiting room to advice me that the work had been completed and also gave my vehicle a much needed washing. Very prompt and courteous service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

HI Jim, Thanks so much for the feedback and kind words. We appreciate your business!

Service was great.

Service was great. It was fast, efficient and staff was friendly. Waiting room was comfortable and clean.  Thank you. Maureen Drexler 

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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