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Brown's Sales and Leasing Guttenberg

(470 reviews)
Visit Brown's Sales and Leasing Guttenberg
Sales hours: 8:00am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–5:30pm 7:30am–5:00pm
Wednesday 8:00am–5:30pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–5:30pm 7:30am–5:00pm
Saturday 8:00am–3:00pm 7:30am–11:30am
Sunday Closed Closed
New (888) 713-9067 (888) 713-9067
Used (888) 714-1081 (888) 714-1081
Service (888) 723-5132 (888) 723-5132

Reviews

(470 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brown's Sales and Leasing Guttenberg from DealerRater.

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Scheduled an appointment to replace the battery in my

Scheduled an appointment to replace the battery in my 2021 F150. Scheduling was fast and easy. I arrived 20 minutes before my appointment time and my truck was immediately taken into the shop and work completed. Shop manager came to the customer waiting room to advice me that the work had been completed and also gave my vehicle a much needed washing. Very prompt and courteous service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

HI Jim, Thanks so much for the feedback and kind words. We appreciate your business!

Service was great.

Service was great. It was fast, efficient and staff was friendly. Waiting room was comfortable and clean.  Thank you. Maureen Drexler 

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They did an excellent job in service.

They did an excellent job in service. Wouldn’t want to take my vehicle anywhere else. BEST SERVICE DEPARTMENT IN THE NATION!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We recently purchased our new camper from Browns- we had

We recently purchased our new camper from Browns- we had a smooth and knowledgeable experience- the sales and service guys did an amazing job! Easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service repairs two times.

Service repairs two times. First time retuned the car to finish fixing it. Second time there was a 2-1/2 month delay in getting the car fixed. The insurance company had to contact us several times since they weren’t getting a response from Brown’s.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kathy. Thank you for your feedback. Would you mind reaching out to me at the dealership so I can learn more about this? 563-252-1611 Thank you, Laura Meyer General Manager

Great people, honest service, they do what they say they

Great people, honest service, they do what they say they are going to do. Dianne and the service team are awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Logan. Thanks so much for your feedback. We truly appreciate your kindness and kind words!

Everyone I spoke to or worked with were very

Everyone I spoke to or worked with were very accommodating, professional and friendly. Kristi was an angel keeping me informed on what was transpiring especially since I am an out of state buyer from Idaho. Grant and Rich in finance were also extremely nice to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had a water pump go out on my Chevy Silverado, pulled

Had a water pump go out on my Chevy Silverado, pulled into Brown's had it diagnosed and fixed the next day. Excellent work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Browns went out of their way to help us out when our

Browns went out of their way to help us out when our camper broke down. They went above and beyond helping us with our camper, not only fixing it but showing us things we did not know about the camper. They were also very patient with us. Also, for the work they did on the camper I found the cost of fixing up was very reasonable. I would definitely recommend that if you have a problem with your camper to consider browns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dianne in the service department was AMAZING to work

Dianne in the service department was AMAZING to work with! Timely communication and service. She has a warm friendly smile and deminer to her and truly seems to care about the customer. I would recommend Browns in Guttenberg and Dianne in their service department to anyone. If I could give 10 stars I would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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