Community Ford

Purchased a 2024 Volvo from this dealer just yesterday. I wanted an easy process so I didn't even haggle a bit on the price. Paid EXACTLY the asking because I just wanted to be done. After dealing with insurance adjustors on the loss of my car, I just wanted to get a car without drama. Tim was friendly and easy to work with. But then it goes downhill.... First, the finance guy threw in a bunch of fees (almost $1000) above the price that was negotiated. Never even a mention of that and it was in addition to the price listed. I almost walked at that point. He's response was "that's for all conditioning and stuff they do to the car to get it ready to sell. Not sure why they didn't tell you. That's normally in the price but something weird is going on with Ford's website." I told him that the agreed price was X and that was exactly what I was paying. He then removed the fees and apologized. Took about 3 swings to get the paperwork to look accurate (IE, amount financed was different than the contract price). SO...check your numbers and paperwork. Then, only one key was provided to me which I thought I could live with (I'm pretty careful about losing keys), but when I tried to register the infotainment system in the vehicle through the Volvo app (essential to remote start, mobile app, etc), it requires BOTH keys. Called the dealership and asked for the sales manager. Was put on hold for over 20 minutes. Then, when I asked the sales manager about the missing key, it was "SORRY! We only got one so you only got one." Basically, Volvo will have to reset the infotainment center (so if someone happens to track down the missing key, they can't steal my car) and I'll pay $650 right out of the gate to get the original and new key sync'd with the car...just to register the infotainment system. They did offer to SELL me a key for $550 (about 100 more than the cost of the key from Volvo). That price plus the price for Volvo to reset the infotainment system I'd be out $750-800! LOL. Is this my fault....YEP! Buyer beware! I usually try to build a relationship with a dealer before/after my purchase, but if this is how you treat a customer...WOW. Never again with this one. SOOOO disappointed. Just be cautious on any used car purchased from here!

Everyone was very friendly and helpful. The buying experience was smooth and fast. My time was respected.

Very brief visit, test drove around the block. Customer service was very good. Salesman talked while I drove,

We seriously love Community Ford. They genuinely looked out for our family’s needs when buying our new vehicle. They listened, were never pushy, and their team worked to get us the best deal possible. We will definitely be going back!

This is the absolute best dealership I have ever been to. Joel Groves and his team are amazing!

Excellent customer service! Every time I have been there, they go above and beyond in making everything easy!

The guys working in the service department are always friendly, Dave Mills does a great job.

Nicest and most helpful people in the business! They made the entire buying process so easy for me!

Working with Don on a new F-150. Very professional and no high pressure sales. Very enjoyable, Don did a great job in explaining everything. Very much recommend Don to anyone interested in purchasing a vehicle.

Wonderful service! We have a Ford Expedition grand new, but rattle sound problem. We took it to several dealers they never found the error. Until I try Community Ford, Evan Matin- our mechanic found and fix it quickly. If I know this dealership earlier would safe me time and money. Thank you Evan !