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Burdick Ford, Central Square- great team. From the greeting and expertise from Sales Consultant, Nathan Arnold and Sales Manager, Mike Ellingworth we... were thoroughly impressed. They did not pressure us, were very patient and knowledgeable and we felt like family. The Business Manager, Steven Southworth was knowledgeable and first rate. All actions conducted professionally and promptly. Focus was on customer service and not profit focus. I would highly recommend this business to others wanting to purchase a vehicle.
We bought a used 2014 Ford Focus Hatchback. The salesman and sales manager were wonderful! We got a great deal with no hassles! Highly recommended
Everyone outstanding. Will recommend. Will shop their again.
The buying process went very well. The salesman was knowledgeable and helpful. All the people I dealt with through the buying process were courteous and... professional
I love my car and they made it work so I could get the car I wanted in my budget. Compared to other dealers I felt valued and like they wanted to help... me. However, while I was still deciding the manager came out and told me it was the salesmans first day and it would be awesome to make a sale his first day. It didn't matter to me until I ran into a family member of his a few days later who told me that was a lie. It makes me angry they were willing to lie about something dumb. I felt like I had great customer service and that they were great people wanting to help me. Now I feel like I was a means to an end and was made a joke of to convince me to buy from a guy and give him his first sale on his first day. Although that's not why I bought the car, I do feel it was unprofessional and they thought I wouldn't find out. Ultimately I would still recommend the dealer as they got me a good deal, but I would warn them not to take them at their word.
So far so good. Have been in the market for months but had little time until recently. John Grimes was courageous and helpful to my wife with no pressure... to buy which we appreciate. Thank you!
Great customer service I travel all the way from Rochester to Burdick Ford to have work done on my superduty. I highly reccommend them to anyone looking... for that personal touch to their service experience.
I bought a 2016 Fiesta and love it. Burdick Ford really has a home town feel and everybody works extra hard to do whatever it takes to help you.
Definitely would purchase from here again! Great staff who stay in constant communication! Whole process streamlined and quick!
I chose this dealership based on a culmination of references and internet searches and was pleased with my decision. Will by the next ford there in 20... years when I'm done with this vehicle.