Damerow Ford

I had a very disappointing experience purchasing a used vehicle from this dealership, and I would encourage anyone considering buying here to have the vehicle independently inspected and carefully review all paperwork before signing. Within approximately three to four weeks of owning the vehicle, I began experiencing increasingly serious mechanical issues. The vehicle developed significant vibration, transmission shifting difficulties and slipping, and severe swaying while driving on the freeway. On one occasion, the swaying was so bad that I had to pull over because I was concerned for my safety. I contacted the dealership to report these concerns. Rather than receiving a clear plan to address the mechanical issues, I was encouraged to consider trading the vehicle in for something else. The proposed trade-in value was approximately $5,000 less than what I had paid for the vehicle. Because I no longer felt safe driving the car, I took it to another dealership for an inspection. Multiple concerning issues were identified, including unbalanced tires, wheels reportedly torqued approximately 250 pounds over specification, metal shavings in the transmission, and significant engine and transmission mount problems. Another major concern involves the service contract associated with my purchase. During the financing process, the finance manager informed me that a service contract covering engine and drivetrain components had been added. When I later contacted the salesperson to ask about this coverage, I was told that I had no warranty remaining. After reviewing my purchase paperwork, I discovered documentation indicating that the service contract was still active. This left me seriously concerned about the accuracy of the information I was given and the lack of assistance I received when trying to resolve these issues. I understand that used vehicles can have mechanical problems, but customers deserve accurate information about their service contracts, transparency throughout the purchasing process, and a professional response when serious safety concerns arise. I am seeking clarification regarding my service contract and an appropriate resolution to the issues surrounding this purchase. Based on my experience, I strongly encourage other buyers to obtain an independent inspection, verify all service-contract details directly with the provider, and keep copies of all paperwork and communications. I hope management takes these concerns seriously and works toward a fair resolution. My salesperson was Danny Mcmillan

Do not trust this dealership they have deceptive pricing and refused to honor an advertised deal. I was very clear about what I was looking for and simply wanted them to stay true to their word. Not only have they lost my business on the vehicle I wanted, they lost the opportunity to sell me at least one other vehicle I was looking to purchase. Looking over other reviews I should have known better as they clearly do this often.

My daughter and I bought an Explorer from Bridger 6 months and we came into the dealership to look at trucks. We worked with Victoria and Bridger and they helped me find the right vehicle for my needs and made sure I was comfortable with every step of the purchase. I really appreciated their honesty, communication, and commitment to great customer service. Robert and Kyle

We recently traveled here from the UK and were interested in a Mustang and Explorer. Danny and Bridger did a fantastic job making our decision an easy one! I couldn't be happier to be in the Ford Family! Terry and Emma :)

I just purchased a 2026 Ford Explorer from Damerow Ford, and I couldn't be happier with my decision. The ride is smooth and comfortable; the interior is spacious and packed with great features. I had an overall great experience with Bridger and would highly recommend him and the dealership! Juan Crisantos

Was down from Seattle and an engine light came on. Was scheduled to leave Portland, delayed my departure one day. Damerow Ford got me in next morning 7am. After determining which part(non stock) Robbie in service got part in the following day. I appreciate that my out of state situation was acknowledged and taken care of. Great service.

Went to Damerow Ford to test drive a new Mustang Mach-E. We got the usual “give me five minutes,” which turned into two hours. Eventually we agreed on a price and, to close the deal, they offered to do a dealer trade for a different color with a $500 deposit. We agreed the MSRP of the other vehicle was only slightly higher (less than $1,000 difference). Everything was negotiated as out-the-door, drive-off pricing. When the vehicle became available, we drove back up from Salem. My wife wanted to drive it one more time to make sure it was exactly what she wanted. They told us to come in and get started. Instead, they came back with a price about $5,000 higher than what we had put the deposit on. Sales consultant Victoria made several more trips back to the desk. I made it clear we were not there to renegotiate — we thought we already had a deal. They brought out another closer to try to smooth it over, but we declined any further negotiation and left. It has now been nine days and we have asked for our deposit to be returned. Victoria reached out the day after we left and asked if we wanted more time to think about it. I told her we came with the expectation that it would be the same deal and to return our deposit. We have not heard from them since. My wife also left a message with the business office and has received no return call. Part of the original deal included a $2,000 rebate they said they could apply for at the end of August. They reassured us it was money the dealership would handle. I might have been more understanding of a price change if they had been upfront that the program isn’t even open yet and the purchase would not have been eligible. (They tried to convince us we could apply for it on our own.) Instead they added another $3,000 on top of that and wasted our time. As we were leaving they called us liars and asked where our copy of the worksheet was. We didn’t feel we needed a worksheet — we had a handshake, a deposit, and financing was irrelevant to this transaction. Very thankful we didn’t end up doing business with them.

Was very good service . Tech that was sent out was smart and efficient.will recommend to friends and family.

Esme did a great job, very friendly and knowledgeable and was nice to deal with a pretty young lady

I had an excellent experience with Vishnu and Bridger from start to finish. They were professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. They took the time to answer all my questions, explain my options clearly, and made the entire process smooth and stress-free. Thank you, guys, I love my car!