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About a month ago I purchased a 2019 Edge that was in excellent shape except for a trim piece on the lift gate that was broken for which I got an IOU that... the dealership was going to order and install. For two weeks I hadn't heard anything except for when I would call and harass my sales person who repeatedly told me it was ordered, someone should be calling me, blah, blah. After more than a week of that, she stopped responding to my calls and texts. I then called the service department and was told they had no record of this. I then called and spoke with a sales manager who said he would run it over immediately and get it ordered. I got a few messages from him that day saying it was ordered, should be in at the beginning of the following week and I would get a call. I messaged him Tuesday of the following week and was told someone from service would call me. Well, it's now Thursday and I've yet to hear a thing...
Sneaky sales tactics. Ended up financing $5000 more than what I agreed to. Shame on me for not catching it when I signed docs. Not pleased but nothing... to do other then post to caution you. Update: seems that their responses are automated as nobody knows who you are supposed to be talking to after they tell you to contact them to hear about your review. Talked to “sales manager” who told me he would call me back. Never heard back from him. Do yourself a favor and shop elsewhere.
I would not recommend Ford to anyone! They treated me with disrespect the entire time, wasted my time putting me in a vehicle I didn't want, and I chose... the vehicle I wanted. The vehicle I walked away with has a broken catalytic converter and the sales person said they would fix it but they haven't. They added an extended warranty and wouldn't you know it, the warranty doesn't cover the exhaust system, even though the tags expire 12/2020 and we just bought it from them 4/2020. I won't be able to drive or renew my tags in 8 months when they expire because without the catalytic converter, it won't pass DEQ in the State pf Oregon. They harassed me to bring in a check dated 4/15 for my second part of the down payment, despite me telling them I can't write a check for 4/15 when I don't get paid until 4/16, kiting a check is illegal Ford! Then the finance company they chose, AFTER submitting my to 10 different companies who all hit my credit hard, they found the one that wanted additional hoops after accepting the loan, then rescinded the offer and stated they found a different loan company with less hoops and less money per month but the finance company demanded more! I'm never going back to damerow ford and I am certainly not telling anyone to go there. Funny thing, I had already bought from that same location twice with 1 paid off loan and 1 loan still open but in good standing, and the third time I guess they thought I was a bad customer so they needed to screw me.
I had inquired on a Mini Cooper online, within 15 minutes I received a call back. They provided me with very fair pricing and the car I purchased was... in excellent and in nearly brand new condition. The sales person I highly recommend (Chase). The finance department was very helpful and went above and beyond their duties. I highly recommend purchasing new or used from Damerow Ford. I have purchased more than 8 cars and this dealership made things as simple as possible.
I must say, I probably wasn't the easiest buyer to work with so a big kuddo's to the sales guys for being so patient. I rated the "buying process" lower... only because I absolutely do not like that part of any rig purchase. Nothing do do with their team.
I recently signed a lease for a 2019 Ford Fusion at Damerow Ford and had an amazing experience. The salesman, Riley, was extremely helpful and knowledgeable... throughout the entire process. I would definitely recommend him and the dealership to a friend!
Over the top care and concern expressed every step of the way. I was having my 2017 Ford Edge serviced and visited the sales department because I'd been... shopping for a Ford Fusion Hybrid. Both service and sales staff eagerly and efficiently answered all my questions and guided me through steps taken in servicing and pros and cons of different models and features in the sales department.
Jeremy was awesome super friendly and helpful. I would definitely recommend Damerow. I would also tell them to ask for Jeremy.
I could tell they wanted me happy and were willing to let me change my entire contract after I decided not to trade in my vehicle. They were dedicated... to me leaving happy, and I did. Great price on truck.
As I understand you put all of your cars through a extensive inspection before you put them on your lot so imagine my surprise when I got on the freeway... to make the 300 mile trip home only to discover a bent rear driveshaft. Made for a very long trip home. I also discovered the broken blend door actuator when I couldn’t get the windshield to defrost going over the Sexton Summit. Thx for the great experience