Damerow Ford

Damerow Ford is a great place to buy a car and service it, that isn't in dispute. However they hound you about giving them a 100% excellent survey... (3 different people told me), which why do you want a survey of feedback if you are 100% perfect or I guess they are not concerned about the feedback and just focused on the rating. BTW, that is the death of a company if you ask me. They could improve the following: The facilities for waiting need cleaning and pride, the pickup desk didn't have a friendly person or someone willing to do anything outside their job function (if I have been waiting for some time and ask how much longer; go find out; don't sit around), The wait for an oil change is too long (I said no car wash, still got a carwash, it added 45 mins they said). Overall the service to my car was great, I just don't think they understand the experience on the other side of what they are doing. Also, they need find ways to communicate better then having me just waiting around. Time to evolve and put some money into the waiting rooms, dealership, and consumer experience. I'm giving them a 1 star so this will be read and they will understand that asking for a 100% doesn't give you a 100% unless you deliver a 100%.

Great experience working with David Stone. He found me the vehicle I wanted (wasn’t even a Ford) within 24 hours. He and his team actually made the... buying process fun. The entire staff is super professional but makes you feel like family. I will send everyone I know to David at Damerow Ford!

Chris was a great help and made sure I got in and out quickly. The staff were very kind and were able to schedule me in the same day. Thanks!

Steve Huffman was very attentive and helpful during a very pleasant leasing experience.

I bought NEW car back in 2015 and had my car serviced in March for 7,5 k from this dealership. I suspect that they did something to my car because my car... starts to have battery problem (it might have that they replaced the original battery with defective one back in March) that it keeps depleting faster than old car. I previously owned Honda, Chevrolet and Hyundai for the past 30 years and none has issue with the battery. I went back and forth to their service department for 3 times already for the battery issue. This morning for the 4th time I went there and was told that I had to pay $130 just to diagnose the existing issue. Kylle Mccullah even demanded to show paperwork to him that stated my new car still under warranty. He even asked me to sign an invoice before the car is being serviced with that charge. This dealership has a very bad reputation. I should have bought the car somewhere else. THIS IS A BIG DISAPPOINTMENT. If there is an option for ZERO star, I give it a ZERO because of POOR quality work and service.

Always treated with respect. and satisfied with how your problem been fixed perfectly respecting your time and answering question accordingly and giving... you advice about your future services.

Always courteous and efficient when I visit Damerow Ford. Easy to deal with when I buy new vehicles and a quality job when I need service.

After calling the dealership asking if they beat pricing they answered yes. This was the beginning of a not so pleasant transaction. I had picked out... a truck at another dealer and damerow said they could beat it by 500 dollars. When I got to damerow they didn???t have such truck in there inventory. And convinced me to buy a more loaded one. Doubling the payment and price from my original choice. They pressured and would not let us leave with out buying from them. So we traded in our Toyota and they gave us less than a fair price. But we just wanted to get the heck out of there show room.So when I got home I immediately called them back, emailed them, and left messages stating this is not the truck for us. Came back the very next morning and YOSKI the lead finance manager WAS THE BIGGEST xxxxxxx i have ever met at a car dealer. He was not willing to do anything for us. Not willing to budge. Horrible customer service. After spending many more hours in the show room. I could hear him talking with several other customers. He was again rude, careless and not understanding. He???s your typical 82nd ave rip off car sales man. Only thing he was missing was a rat tail and leather jacket. The guy needs to be fired. even the other office staff don???t like him. I DONT RECOMMEND BUYING ANYTHING FROM DAMEROW as long as Yoski is employed there. The sales staff and mike from contract signing were awesome. 5 stars for mike and David! A fraction of half of one star is pushing it for yoski. -Kevin schaffer

We had been to several other Ford dealers as well as some competitors before going to Damerow Ford. We were drawn to the dealer after viewing their inventory... online. They were the only dealer in Western Washington or the Portland are to have the exact trim that we wanted on our vehicle. Dale was very knowledgeable about the model we wanted and the few things he was unsure about he was willing to take the time to look into with us. Only experience that wasn’t great was the experience with the financial person, who was very pushy about the extended warranties.

Very nice people to work with. Definitely a positive experience.. Gary And Frank as a team work well together, thanks Thank you for your follow up...