McRee Ford

I scheduled a service appointment at McRee Ford more than a week in advance, originally for 8:45 AM. Without calling me, they changed my appointment to 11:45 AM and only sent an email notification. A simple phone call would have been the professional thing to do. When I arrived with my 2026 F-150 that is still under the bumper-to-bumper warranty, I was denied a loaner vehicle and told it wasn’t covered because I didn’t purchase the truck from their dealership. Having previously worked as a service manager at a dealership, I know that’s a poor excuse and not how good customer service is handled. To make matters worse, William Baillie had me retrieve my own VIN information instead of assisting me. The entire interaction felt like he didn’t want to get out of his chair or help at all. I also wasn’t greeted on the service drive, which is a basic customer service expectation at most dealerships. Overall, this was one of the most disappointing service experiences I’ve had. I won’t be returning and would not recommend McRee Ford’s service department based on this experience.

McRee Ford denied my warranty claim on my 2024 Ford F-150 Lightning, telling me that significant paint delamination on the front bumper was caused by rock chips. That determination was wrong. I explained that this happened after only a couple thousand miles. When I went to the Ford forums, other Lightning owners had identified the exact same issue with these bumpers — this is a known problem. The same day I picked up my truck from McRee, I took it to Mac Haik Ford. Their body shop manager personally inspected it and immediately identified the real issue: a primer adhesion failure — meaning the paint never properly bonded to the bumper from the factory. He filed a warranty claim on the spot and put me in a rental while the repair is processed. McRee Ford’s dismissal was not only incorrect, it was lazy. The damage pattern — large irregular voids with the paint film visibly lifting and peeling at the edges — is nothing like a rock chip. Any experienced body shop professional can see that. Mac Haik’s manager saw it in minutes. If McRee Ford had done their job properly, this would have been resolved the first time. Instead I had to fight for what I was entitled to under warranty. I will not be returning, and I would caution anyone with a warranty issue to think carefully before trusting this dealership. My experience with Brandon Sweeney was zero customer service. I will never purchase another Ford from McRee.

I totally wreck my car and car salesman was there to assist me and when in days got me my new 2025 Escape, Thank you Cyron Mayo you my experience smooth and took control of my car accident.

Incredible service, they were very helpful and provided me with everything I needed. Very speedy process

Car starting shuddering and I figured it was fuel injectors since the RMP's dropped when it happened. Ask that they also do the 100K tune up. I got two updates and ONLY because I called them. At the three week mark I called and spoke to one of the two Service Mangers. At this point they tell me there are no less then 15 cars in the transmission line in-front of me. Well I wonder how many there were 3 weeks ago? 75? The very next day I get an estimate. $10K! Seems my battery was bad [amazing because it is only 7 months old] My brake fluid is dirty [also amazing because it was changed 7/24 when I had rotors replaced] The torque converter is located inside the transmission [I already knew] so they quoted this, $5.5K and $2.5K more to replace the transmission. [rebuilt I'm sure]. I love my Flex and it isn't going anywhere soon. I guess they thought if they gave me a $10K estimate that this old lady would just pony up the money to buy something new. I done three clutches, timing, rocking arm cover, numerous brake jobs and can change a xxxx tire. I guess they figured since I was a woman I was clueless. We have purchased no less five (5) cars from this dealership and will never go back for anything. I finally got my car back on day 30! Yes they gave me a loaner but I don't like driving a car that isn't mine. I am taking it a transmission specialist to get the converter and transmission rebuild for $3K less and will only take 3 to 4 days, not a month. Watch out for this dealership.

Easily the best vehicle buying experience I have ever had. Lisa was awesome and fully transparent during the entire process. I was worried I was going to have say no to hundreds of things I didn't want but no. Not having to deal with aggressive upselling was a pleasant change.

Looking to make a trade in for a new ride. Everything went smoothly and I am overall happy with the sale. Thank McRee Ford.

Josh had my truck ready to go when I got to the dealership, was in and out in 2 hours, I purchased many of vehicles and this was the smoothest transaction I ever had

Our salesman, Oscar, could bot have been more friendly and helpful. He was very knowledgeable and was glad to answer any of our questions.

Working with Scott was a real treat that you usually don’t experience with car salesmen. He was easy to talk to and listened to all my requests. The financial person was also pleasant to work with.