Baum Chevrolet Buick

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(322 reviews)
(217) 935-3156 (217) 935-3156

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Good but slow.

Service was fine. Had oil change. However very long wait. One of the stalls was down. The new manager is great! If it wasn't for the wait, 5 stars!

4.0

Good but slow.

Service was fine. Had oil change. However very long wait. One of the stalls was down. The new manager is great! If it wasn't for the wait, 5 stars!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Oil change

It was very busy the day of our oil change but I feel they worked as fast as the could. I think the could use an additional bay when they?re that busy.

5.0

Oil change

It was very busy the day of our oil change but I feel they worked as fast as the could. I think the could use an additional bay when they?re that busy.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you taking the time to share this review with us. I am pleased that our staff was able to provide you a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. The Baum Chevrolet Buick Team

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5.0

Baum Chevrolet - Clinton, Illinois

We got an oil change and all the employees were very courteous and knowledgeable. The cabin air filter was checked & all fluids, lights, and tires were all checked. We were in and out in a very short time. Our little dog was surprised & very happy when one of the employees gave him a dog treat! Thank you.

5.0

Baum Chevrolet - Clinton, Illinois

We got an oil change and all the employees were very courteous and knowledgeable. The cabin air filter was checked & all fluids, lights, and tires were all checked. We were in and out in a very short time. Our little dog was surprised & very happy when one of the employees gave him a dog treat! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Baum Chevrolet Buick Team

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5.0

Excellent Service. Leagues better than competition

Excellent dealership with an outstanding Service department. Very happy with all of the service I have received so far form them. They will continue to have my business for many more years.

5.0

Excellent Service. Leagues better than competition

Excellent dealership with an outstanding Service department. Very happy with all of the service I have received so far form them. They will continue to have my business for many more years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Incompetent or criminal, don’t care which...

I had an F250 rowed there over the weekend. On Monday, the quoted me $900, claiming that the battery and alternator both needed replacing. Thinking that this price was a bit high, we picked up the truck today and I had a friend look at it. He quickly determined that the only thing wrong with the truck was a fuse. Incompetent or criminal, don’t care which.

1.0

Incompetent or criminal, don’t care which...

I had an F250 rowed there over the weekend. On Monday, the quoted me $900, claiming that the battery and alternator both needed replacing. Thinking that this price was a bit high, we picked up the truck today and I had a friend look at it. He quickly determined that the only thing wrong with the truck was a fuse. Incompetent or criminal, don’t care which.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4.0

Great service, a nice new and clean facility.

It was a nice friendless experience. Very helpful and explains things well. Highly recommend them to anyone interested in buying a new or used vehicle.

4.0

Great service, a nice new and clean facility.

It was a nice friendless experience. Very helpful and explains things well. Highly recommend them to anyone interested in buying a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lorene, we appreciate you taking the time to share your experience with us and are happy to hear that we were able to meet your needs. At Baum Chevrolet Buick, we always strive to provide the utmost in quality and customer service, and we try our best to make the car buying experience as easy and stress-free as possible. Thanks again and we look forward to assisting you with all of your future vehicle needs.

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5.0

Routine Oil Change and Service

Every time I go to the Quick Lube or Dealership its a clean environment, awesome job on the cleanliness. Everybody is always polite and welcoming.

5.0

Routine Oil Change and Service

Every time I go to the Quick Lube or Dealership its a clean environment, awesome job on the cleanliness. Everybody is always polite and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Miles, it's our pleasure to provide top quality service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Baum Chevrolet Buick, we value our customers and we look forward to seeing you soon.

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5.0

Great Service

Worked very quickly to get me out in a timely manner so I could enjoy my day off of work.

5.0

Great Service

Worked very quickly to get me out in a timely manner so I could enjoy my day off of work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your feedback, Rickey. Thank you for your business!

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5.0

Service personel and workmanship were excellent

The service center was on top of things from the start. They knew what parts needed to be ordered and workmanship was timely and done precisely. Good communications with the department made for a very good experience.

5.0

Service personel and workmanship were excellent

The service center was on top of things from the start. They knew what parts needed to be ordered and workmanship was timely and done precisely. Good communications with the department made for a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Larry, we appreciate your kind words. The entire service department at Baum Chevrolet Buick thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!

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5.0

Awesome service

The staff was very thorough and friendly. I was explained everything in detail. I was very satisfied with the service.

5.0

Awesome service

The staff was very thorough and friendly. I was explained everything in detail. I was very satisfied with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the positive review, Christy! Our team is pleased to hear that your recent dealership experience exceeded your expectations. We appreciate your business and look forward to seeing you again soon.

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