Reviews
Awesome very help fully very attentive very courteous
Awesome very help fully very attentive very courteous very respectful I would recommend Jim ButlerCheverlet to anyone.
Awesome very help fully very attentive very courteous
Awesome very help fully very attentive very courteous very respectful I would recommend Jim ButlerCheverlet to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan L was a pleasure to deal with, the entire
Bryan L was a pleasure to deal with, the entire experience was quick and efficient
Bryan L was a pleasure to deal with, the entire
Bryan L was a pleasure to deal with, the entire experience was quick and efficient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a slow leak in my new tires.
I had a slow leak in my new tires. A nail was pulled out and it was patched at no cost.
I had a slow leak in my new tires.
I had a slow leak in my new tires. A nail was pulled out and it was patched at no cost.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My last experience was ridiculous.
My last experience was ridiculous. Having issues with Transmission while you guys did the diagnostics it took a week or so to be completed didn’t even offer a rental car and then it was like a smack in the face when you offered me $500 to buy back my car I will not be doing any more business with this company.
My last experience was ridiculous.
My last experience was ridiculous. Having issues with Transmission while you guys did the diagnostics it took a week or so to be completed didn’t even offer a rental car and then it was like a smack in the face when you offered me $500 to buy back my car I will not be doing any more business with this company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet your expectations. Regarding the rental car, we understand how important transportation is during service. While rentals are available, they do need to be scheduled in advance to ensure availability. We’ll work on making that clearer during the scheduling process. We typically aim to complete diagnostics within 24–72 hours, but due to recent weather-related delays, our timelines have unfortunately been extended. We apologize for any inconvenience this caused. As for the buyback offer, it was based on the vehicle’s high mileage and the significant cost of reconditioning due to the transmission issue. We understand that this may have felt disappointing, and we appreciate your perspective. We value your feedback and hope this explanation helps clarify the situation. If there’s anything more we can do, please don’t hesitate to reach out. We’d love the opportunity to serve you better in the future.
My wife went in for a simple oil change and tire
My wife went in for a simple oil change and tire rotation. She was waiting and waiting. It turned out that the service person went on a break and turned the records over to someone else. He did not look at the records and call my wife. She waited for about 2 hours when her car was already finished after about an hour. She finally went to the service desk and was told there her vehicle was finished. She was not happy. Not recommended.
My wife went in for a simple oil change and tire
My wife went in for a simple oil change and tire rotation. She was waiting and waiting. It turned out that the service person went on a break and turned the records over to someone else. He did not look at the records and call my wife. She waited for about 2 hours when her car was already finished after about an hour. She finally went to the service desk and was told there her vehicle was finished. She was not happy. Not recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience your wife experienced during her recent visit. Waiting unnecessarily—especially when the service was already completed—is understandably frustrating, and we regret that our communication breakdown caused this delay. We take full responsibility for the oversight in not promptly notifying her when the vehicle was ready. This is not the level of service we aim to provide, and we will ensure this issue is addressed directly with our entire service team. We truly hope that our efforts to improve are evident in future visits.
I recently had the pleasure of working with Bryan Lagunas
I recently had the pleasure of working with Bryan Lagunas and Bob in finance at Jim Butler Chevrolet, and I can't express enough how exceptional my experience was. Bryan went above and beyond to locate the exact truck I wanted, and his hard work truly paid off. I was thrilled to get precisely what I was looking for, and moving forward, I will go nowhere else for my vehicle needs. The buying experience at Jim Butler Chevrolet is top-notch, with great prices, a fantastic selection, and thoughtful touches like snacks and water available in their shiny showrooms. However, what truly sets this dealership apart is the people. Choosing to work with Bryan and Bob is an advantage that no other dealer can match. Their dedication to customer satisfaction made me feel valued and appreciated throughout the entire process. This was a truly 5 Star plus experience, and I highly recommend Jim Butler Chevrolet to anyone in the market for a vehicle. Thank you, Bryan and Bob, for making my truck buying experience so memorable!
I recently had the pleasure of working with Bryan Lagunas
I recently had the pleasure of working with Bryan Lagunas and Bob in finance at Jim Butler Chevrolet, and I can't express enough how exceptional my experience was. Bryan went above and beyond to locate the exact truck I wanted, and his hard work truly paid off. I was thrilled to get precisely what I was looking for, and moving forward, I will go nowhere else for my vehicle needs. The buying experience at Jim Butler Chevrolet is top-notch, with great prices, a fantastic selection, and thoughtful touches like snacks and water available in their shiny showrooms. However, what truly sets this dealership apart is the people. Choosing to work with Bryan and Bob is an advantage that no other dealer can match. Their dedication to customer satisfaction made me feel valued and appreciated throughout the entire process. This was a truly 5 Star plus experience, and I highly recommend Jim Butler Chevrolet to anyone in the market for a vehicle. Thank you, Bryan and Bob, for making my truck buying experience so memorable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I feel comfortable with my adviser Kim who is very
I feel comfortable with my adviser Kim who is very friendly and informative on my vehicles. I have a peace of mind.
I feel comfortable with my adviser Kim who is very
I feel comfortable with my adviser Kim who is very friendly and informative on my vehicles. I have a peace of mind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!
They've always done me Fair.
They've always done me Fair. I try to do all my services there as long as I can get in Timely.
They've always done me Fair.
They've always done me Fair. I try to do all my services there as long as I can get in Timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.
2 hrs is still a long time for an oil change but not too
2 hrs is still a long time for an oil change but not too bad
2 hrs is still a long time for an oil change but not too
2 hrs is still a long time for an oil change but not too bad
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback. We normally quote 90 mins to 2 hours for our oil changes. In the future please feel free to use our drop off service or our complimentary shuttle services. We look forward to your next visit! Take care!
Great salesman did everything he could to get the deal
Great salesman did everything he could to get the deal that we wanted on the truck of our choice
Great salesman did everything he could to get the deal
Great salesman did everything he could to get the deal that we wanted on the truck of our choice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!