Reviews
Brian was professional, friendly, and respectful of our
Brian was professional, friendly, and respectful of our time at the dealership. Our expectations were met and i would recommend giving Brian and Jim Butler Chevrolet a chance at earning your business.
Brian was professional, friendly, and respectful of our
Brian was professional, friendly, and respectful of our time at the dealership. Our expectations were met and i would recommend giving Brian and Jim Butler Chevrolet a chance at earning your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The process is not efficient nor clear, there is no point
The process is not efficient nor clear, there is no point to scheduling an appointment.
The process is not efficient nor clear, there is no point
The process is not efficient nor clear, there is no point to scheduling an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very POOR service.
Very POOR service. Does NOT fix issues with the vehicle after numerous visits. Usually have trouble getting a rental car when promised. They had my car for 25 days the last visit and did NOT resolves some of the issues. They also wanted to charge me for some of the services when I stated, WARRANY WORK ONLY!!! There were also things told to me when dropping off the vehicle about repair that needed to be done in a certain time frame that was NEVER mentioned before!!! Trying to get money from me for those items also. When I returned the rental, I was told ( for the first time ever) they would charge me if it took longer than 30 minutes to clean the rental on return. The service manager was VERY ARROGANT and not accommodating to my needs. I traded my car to another dealer and bought from them.... DO NOT buy from Jim Butler in Fenton, Mo.
Very POOR service.
Very POOR service. Does NOT fix issues with the vehicle after numerous visits. Usually have trouble getting a rental car when promised. They had my car for 25 days the last visit and did NOT resolves some of the issues. They also wanted to charge me for some of the services when I stated, WARRANY WORK ONLY!!! There were also things told to me when dropping off the vehicle about repair that needed to be done in a certain time frame that was NEVER mentioned before!!! Trying to get money from me for those items also. When I returned the rental, I was told ( for the first time ever) they would charge me if it took longer than 30 minutes to clean the rental on return. The service manager was VERY ARROGANT and not accommodating to my needs. I traded my car to another dealer and bought from them.... DO NOT buy from Jim Butler in Fenton, Mo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very POOR service. Does NOT fix issues with the vehicle after numerous visits. Usually have trouble getting a rental car when promised. They had my car for 25 days the last visit and did NOT resolves some of the issues. They also wanted to charge me for some of the services when I stated, WARRANY WORK ONLY!!! There were also things told to me when dropping off the vehicle about repair that needed to be done in a certain time frame that was NEVER mentioned before!!! Trying to get money from me for those items also. When I returned the rental, I was told ( for the first time ever) they would charge me if it took longer than 30 minutes to clean the rental on return. The service manager was VERY ARROGANT and not accommodating to my needs. I traded my car to another dealer and bought from them.... DO NOT buy from Jim Butler in Fenton, Mo.
All service items were completed by the time I requested
All service items were completed by the time I requested to get my vehicle back.
All service items were completed by the time I requested
All service items were completed by the time I requested to get my vehicle back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Horrible communications.
Horrible communications. Too slow. Over 7 days to replace a thermostat even though we made an appointment 2 weeks earlier. Calls not returned.
Horrible communications.
Horrible communications. Too slow. Over 7 days to replace a thermostat even though we made an appointment 2 weeks earlier. Calls not returned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience.
Great experience. Even though the whole world uses texts to deal, Tyler took the old fashioned route to actually talk to me. Appreciated the extra effort!
Great experience.
Great experience. Even though the whole world uses texts to deal, Tyler took the old fashioned route to actually talk to me. Appreciated the extra effort!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was faster than normal.
Was faster than normal. The people who served me were very professional And friendly See you soon
Was faster than normal.
Was faster than normal. The people who served me were very professional And friendly See you soon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I wouldn’t send my worst enemy to Jim Butler !
I wouldn’t send my worst enemy to Jim Butler ! The vehicle I was interested in was not ready for me to look at when I arrived for our scheduled appointment. The financing person was misleading and the Service scheduler ( Alice ) was very rude to me.
I wouldn’t send my worst enemy to Jim Butler !
I wouldn’t send my worst enemy to Jim Butler ! The vehicle I was interested in was not ready for me to look at when I arrived for our scheduled appointment. The financing person was misleading and the Service scheduler ( Alice ) was very rude to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us your feedback. We apologize that your vehicle still hasn't been fixed. Please reach out to our sales manager directly at 636-208-6033 so we can find solutions.
Arrived early and they were able to get me in right away.
Arrived early and they were able to get me in right away. Was finished at about the time I was scheduled originally. Very satisfied.
Arrived early and they were able to get me in right away.
Arrived early and they were able to get me in right away. Was finished at about the time I was scheduled originally. Very satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Awesome experience.
Awesome experience. Diligent work conducted in a timely manner. Employees were amazing to work with.
Awesome experience.
Awesome experience. Diligent work conducted in a timely manner. Employees were amazing to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!