Colonial Volkswagen of Medford

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4.8
(2,388 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Inventory

See all 229 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2008.
Choose Colonial Volkswagen of Medford and see what makes us the premier VW dealer in the Boston MA area. Our new dealership opened in April 2015 features state-of-the-art design elements including drive-in doors an automatic entrance a bright open and inviting showroom free Wi-Fi and ample parking. Our service technicians are all VW-factory certified and we offer complimentary shuttle service to any destination in Medford.
Colonial Volkswagen of Medford - Your VW Dealer in MA

Service center

Phone number (978) 208-2588

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 15 employees View less employees

Reviews

4.8
(2,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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5.0

2024 Atlas Cross Sport Premium R line

My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.

5.0

2024 Atlas Cross Sport Premium R line

My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

William, It's great to hear that Dan and Keven were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

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5.0

My wife and I had a great experience at VW Medford.

My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.

5.0

My wife and I had a great experience at VW Medford.

My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

William, Thank you for taking the time to share your thoughts on working with Dan, Keven, and our team. We're glad to hear we delivered such a great experience! Congratulations on your new Atlas R Line!

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5.0

Fantastic I had a wonderful experience with the service

Fantastic I had a wonderful experience with the service department. The service department is staffed by wonderful individuals who truly take care of the customer.

5.0

Fantastic I had a wonderful experience with the service

Fantastic I had a wonderful experience with the service department. The service department is staffed by wonderful individuals who truly take care of the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks, Eric, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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5.0

I just bought my 5th VW from these guys, and as always,

I just bought my 5th VW from these guys, and as always, they were great! Always such a pleasant and smooth process. Greg goes above and beyond for his customers!

5.0

I just bought my 5th VW from these guys, and as always,

I just bought my 5th VW from these guys, and as always, they were great! Always such a pleasant and smooth process. Greg goes above and beyond for his customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance!

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5.0

Smooth, easy service.

Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location.

5.0

Smooth, easy service.

Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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5.0

They were so upfront and transparent about what may or

They were so upfront and transparent about what may or may not be needed. The video was a surprise but super helpful and much appreciated. Loved the ability to communicate via text real time.

5.0

They were so upfront and transparent about what may or

They were so upfront and transparent about what may or may not be needed. The video was a surprise but super helpful and much appreciated. Loved the ability to communicate via text real time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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3.0

I don’t have strong feelings one way or another on the

I don’t have strong feelings one way or another on the service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across.

3.0

I don’t have strong feelings one way or another on the

I don’t have strong feelings one way or another on the service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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5.0

They were professional and took good care of my car and

They were professional and took good care of my car and were respectful of my concerns.

5.0

They were professional and took good care of my car and

They were professional and took good care of my car and were respectful of my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Camel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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4.0

Dealership is conveniently located, updated, clean and I

Dealership is conveniently located, updated, clean and I was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. I thought the customer service for sales was a bit sloppy (having an ipad running training on the table while talking about cars was distracting, sales person was at times dismissive, aired his qualms with his personal compensation for the deal) and I am really disappointed with how long it is taking for my second key to be provided (3+ weeks) that was supposed to be given when I picked up the car.

4.0

Dealership is conveniently located, updated, clean and I

Dealership is conveniently located, updated, clean and I was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. I thought the customer service for sales was a bit sloppy (having an ipad running training on the table while talking about cars was distracting, sales person was at times dismissive, aired his qualms with his personal compensation for the deal) and I am really disappointed with how long it is taking for my second key to be provided (3+ weeks) that was supposed to be given when I picked up the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Devan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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5.0

Everything went smoothly in negotiations and purchasing

Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle.

5.0

Everything went smoothly in negotiations and purchasing

Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeff, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

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