Colonial Volkswagen of Medford

As I decide on what my next car lease will be, Joe Raposo has been so helpful and patient with my own questions and timeline. There are so many considerations to determine and the whole team at VW Medford has been stellar as the process unfolds.

My experience with Steve Warren and Colonial Volkswagen was totally effortless. They showed me what i wanted and make the process effortless. There I said it again because everything about the experience was done in a cordial, friendly, helpful and engaging manner. I found Steve to be knowledgeable, direct and honest about everything. He took the time to explain the positive quarks about the car. When I picked the car up, Steve took the time to explain features about the car in a user friendly, experienced way. I initially was anxious to get in the car and leave the dealership behind but; after a few moment of conversation, I realized that his knowledge and experience was far more valuable that whatever I could read in the owner's manual. I left the dealership that day feeling that the whole experience was far greater than a dime-a-dance-romance many dealers epitomize. He took the time to introduce me to the parts and service staff and took me on a tour of the facility so that I was fully familiar with the staff and working of the facility.

1-1-15 I purchased a 2012 vw gli and I signed and purchased the car and came to pick it up and the rims had been painted and I was not informed. I bought the car because I loved the way it was and the rims had been black and chrome and when I arrived they were silver. the salesman and manager informed there were scratches so they decided to paid which they did not discuss with me. they would not replace the rims. furthermore the paint started peeling off and I brought back 3 times before they finally had them painted and baked on. better but still not what I paid and wanted. then I brought the car in to have them painted and my doors had been damaged so they sent to car to be repaired. I returned to get car and noticed when I got home that the doors did not match I have metallic black and the new paint was just black and was clearly noticeable and they would not send back to have it fixed they said I would have to deal with the auto body shop. now I had brought the car in a year ago for noise in my rear end and felt a sway I was informed they could not find an issue and now I have 2 scalloped tires and a broken coil spring which I'm being told is not covered under my warranty they sold me for $2500 and a tire warranty I paid $1500 for. when I asked for help they said why don't I just trade it in since I don't like it which I feel is not ok to say. I don't feel I have asked for a lot just what I paid for. also I feel the need to state the employees I've dealt with have been pretty nice but that does not fix my car.