Reviews
I've been a client of the service department at Colonial
I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to continue working with Colonial VW of Medford. I can't say anything about Frank, specifically, I don't think I've ever met him, but by and large the staff are competent, efficient, courteous and as far as I can tell honest.
I've been a client of the service department at Colonial
I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to continue working with Colonial VW of Medford. I can't say anything about Frank, specifically, I don't think I've ever met him, but by and large the staff are competent, efficient, courteous and as far as I can tell honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Excellent customer service.
Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont intend to return to Colonial VW in Medford, MA
Excellent customer service.
Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont intend to return to Colonial VW in Medford, MA
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Ron, we are very happy that Frank, Frank, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Frank was wonderful and broke down the cost for me so I
Frank was wonderful and broke down the cost for me so I understood what was being done.
Frank was wonderful and broke down the cost for me so I
Frank was wonderful and broke down the cost for me so I understood what was being done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com
VW Medford has always been helpful without being
VW Medford has always been helpful without being condescending to someone who doesn't know much about vehicles, a plus in my book
VW Medford has always been helpful without being
VW Medford has always been helpful without being condescending to someone who doesn't know much about vehicles, a plus in my book
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com
VW Medford is lucky to have Steve on the team, joy to
VW Medford is lucky to have Steve on the team, joy to work with and extremely communicative. Thanks VW Medford Team!
VW Medford is lucky to have Steve on the team, joy to
VW Medford is lucky to have Steve on the team, joy to work with and extremely communicative. Thanks VW Medford Team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.
he was very kind and helpful.
he was very kind and helpful. this is my first car and he helped make it a wonderful experience!
he was very kind and helpful.
he was very kind and helpful. this is my first car and he helped make it a wonderful experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Colonial Volkswagen of Medford. It's great to hear that we were able to assist you and that you had such a positive experience.
Frank is great with communicate and keep me up to date
Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue.
Frank is great with communicate and keep me up to date
Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
The team is professional honest and got the job done and
The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford.
The team is professional honest and got the job done and
The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
Dan is fantastic!
Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience!
Dan is fantastic!
Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com
My association with Colonial VW has been excellent,
My association with Colonial VW has been excellent, efficient, and reliable, accommodating to my auto warranty company.
My association with Colonial VW has been excellent,
My association with Colonial VW has been excellent, efficient, and reliable, accommodating to my auto warranty company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com