Reviews
Write a review2024 Atlas Cross Sport Premium R line
My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.
2024 Atlas Cross Sport Premium R line
My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, It's great to hear that Dan and Keven were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!
My wife and I had a great experience at VW Medford.
My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.
My wife and I had a great experience at VW Medford.
My wife and I had a great experience at VW Medford. They helped us the purchase of our new Atlas R line. Dan Goodman and Keven Umana provided excellent customer service and made sure to make the process as simple and painless as possible. If you are looking for a new or used Volkswagen, Colonial Medford is the place to go! Can’t be happier with our experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
William, Thank you for taking the time to share your thoughts on working with Dan, Keven, and our team. We're glad to hear we delivered such a great experience! Congratulations on your new Atlas R Line!
Fantastic I had a wonderful experience with the service
Fantastic I had a wonderful experience with the service department. The service department is staffed by wonderful individuals who truly take care of the customer.
Fantastic I had a wonderful experience with the service
Fantastic I had a wonderful experience with the service department. The service department is staffed by wonderful individuals who truly take care of the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Eric, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com
I just bought my 5th VW from these guys, and as always,
I just bought my 5th VW from these guys, and as always, they were great! Always such a pleasant and smooth process. Greg goes above and beyond for his customers!
I just bought my 5th VW from these guys, and as always,
I just bought my 5th VW from these guys, and as always, they were great! Always such a pleasant and smooth process. Greg goes above and beyond for his customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance!
Smooth, easy service.
Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location.
Smooth, easy service.
Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com
They were so upfront and transparent about what may or
They were so upfront and transparent about what may or may not be needed. The video was a surprise but super helpful and much appreciated. Loved the ability to communicate via text real time.
They were so upfront and transparent about what may or
They were so upfront and transparent about what may or may not be needed. The video was a surprise but super helpful and much appreciated. Loved the ability to communicate via text real time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com
I don’t have strong feelings one way or another on the
I don’t have strong feelings one way or another on the service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across.
I don’t have strong feelings one way or another on the
I don’t have strong feelings one way or another on the service here. They’re fine but I don’t get super excited either. They are the priciest VW dealership that I’ve come across.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
They were professional and took good care of my car and
They were professional and took good care of my car and were respectful of my concerns.
They were professional and took good care of my car and
They were professional and took good care of my car and were respectful of my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Camel, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com
Dealership is conveniently located, updated, clean and I
Dealership is conveniently located, updated, clean and I was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. I thought the customer service for sales was a bit sloppy (having an ipad running training on the table while talking about cars was distracting, sales person was at times dismissive, aired his qualms with his personal compensation for the deal) and I am really disappointed with how long it is taking for my second key to be provided (3+ weeks) that was supposed to be given when I picked up the car.
Dealership is conveniently located, updated, clean and I
Dealership is conveniently located, updated, clean and I was satisfied with the deal I got. Had a great experience with the business office and will likely continue with regular service appointments there. I thought the customer service for sales was a bit sloppy (having an ipad running training on the table while talking about cars was distracting, sales person was at times dismissive, aired his qualms with his personal compensation for the deal) and I am really disappointed with how long it is taking for my second key to be provided (3+ weeks) that was supposed to be given when I picked up the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Devan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Everything went smoothly in negotiations and purchasing
Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle.
Everything went smoothly in negotiations and purchasing
Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!
