Colonial Volkswagen of Medford

Reviews

Average Ratings

4.9
715 lifetime reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.com
  • Making Leasing Easy

    As I decide on what my next car lease will be, Joe Raposo has been so helpful and patient with my own questions and timeline. There are so many c...


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    As I decide on what my next car lease will be, Joe Raposo has been so helpful and patient with my own questions and timeline. There are so many considerations to determine and the whole team at VW Medford has been stellar as the process unfolds.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • First new car, a great experience
    November 17, 2017

    Bought a Jetta SE from Frank Wargo at Colonial. Great guy, great place. I had very specific ideas on what car I wanted, and how much I was willing...


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    Bought a Jetta SE from Frank Wargo at Colonial. Great guy, great place. I had very specific ideas on what car I wanted, and how much I was willing to pay, and they met all of my expectations. This was my first time buying a new car, and I'm sure I'll consider Colonial when I trade up.

    Does recommend this dealer

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  • First new car

    Bought a 2017 Jetta from Frank Wargo at Colonial. Great experience, he went out of his way to make sure I got the car I wanted at the price I want...


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    Bought a 2017 Jetta from Frank Wargo at Colonial. Great experience, he went out of his way to make sure I got the car I wanted at the price I wanted. I will definitely consider them again when I look to trade up. Really happy with my first new car experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience
    November 6, 2017

    I was completely satisfied and happy with my experience at VW in Medford. It was my first experience leasing a car and Greg and Ken made it a grea...


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    I was completely satisfied and happy with my experience at VW in Medford. It was my first experience leasing a car and Greg and Ken made it a great experience. They answered all my questions and helped me make the decision that was right for me. I came in with little knowledge and they educated me and made my decision that much easier, along with a great price! The car I got has been amazing! I would definitely recommend these guys and this dealership to anyone.

    Does recommend this dealer

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  • Shopping at Colonial VW of Medford

    Yes, I came in knowing what I wanted, but either way this had to have been the most easiest car transaction I've ever had. My sales consultant wa...


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    Yes, I came in knowing what I wanted, but either way this had to have been the most easiest car transaction I've ever had. My sales consultant was Keith Michaud who did a great job from listening to what I was looking for to informing me about the car I wanted. Thank you Colonial VW of Medford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great for buying a new car
    October 31, 2017

    Came to Colonial to get a new lease and worked with Mike H. He was very helpful and got me in my new Jetta. I had a great experience and would rec...


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    Came to Colonial to get a new lease and worked with Mike H. He was very helpful and got me in my new Jetta. I had a great experience and would recommend Volkswagen in Medford to everyone.

    Does recommend this dealer

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  • My second lease.
    October 30, 2017

    I had a good experience at Colonial VW. Clear delivery of information. Happy with my Jetta, drives great. Greg C. was helpful and professional. Th...


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    I had a good experience at Colonial VW. Clear delivery of information. Happy with my Jetta, drives great. Greg C. was helpful and professional. Thanks Greg.

    Does recommend this dealer

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  • Best car-buying experience I've had--thanks Steve Suarez!
    October 27, 2017

    I recently lost my VW in a car accident, and went into VW of Medford just to take a quick look at their used car inventory in the hopes of finding...


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    I recently lost my VW in a car accident, and went into VW of Medford just to take a quick look at their used car inventory in the hopes of finding an inexpensive replacement. I met with Steve Suarez, who listened to my entire wish list and promised he would help find me a car that met my needs. I had no plans at the time to commit to a sale; but Steve found me the perfect car--a 2015 Certified Pre-owned Passat with only 25K miles. I thought the price initially seemed a bit high; but he and his sales manager Toby were more than happy to work with me. Rather than act pushy or aggressive, they gave me ample time to consider the purchase. When I called back with additional questions, Steve happily searched for the answers and presented me with a further-improved price. At that point, it was a no-brainer for me, and Steve went above and beyond to complete the sale quickly and pleasantly. He even offered to come into work on one of his days off to be there for delivery of the car (an offer I couldn't let him take, I was happy to wait another day). I picked up my car earlier this morning, and truly feel great about the whole experience. On top of finding me exactly the car I wanted at a price I feel very good about, Steve approached all our interactions with a smile and friendly demeanor that put me entirely at ease. This was my first car purchase from VW Medford after leasing my last VW from another area dealer; and I couldn't recommend Steve or the Colonial VW of Medford team more. Really a terrific experience, especially given the unfortunate situation that brought me into the dealership in the first place, and I'm so appreciative of all Steve's help.

    Does recommend this dealer

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  • Best Car-Buying Experience I've Had--thanks Steve

    I recently lost my VW in a car accident, and went into Colonial VW of Medford (where I previously had my car serviced) just to take a quick look a...


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    I recently lost my VW in a car accident, and went into Colonial VW of Medford (where I previously had my car serviced) just to take a quick look at their used car inventory in the hopes of finding an inexpensive replacement. I met with Steve Suarez, who patiently listened to my entire wish list and promised he would help find me a car that met my needs. I had no plans at the time to commit to a sale; but Steve found me the perfect car--a 2015 Certified Pre-owned Passat with only 25K miles. I thought the price initially seemed a bit high; but he and his sales manager Toby were more than happy to work with me. Rather than act pushy or aggressive, they gave me ample time to consider the purchase. When I called back with additional questions, Steve happily searched for the answers and presented me with a further-improved price. At that point, it was a no-brainer for me, and Steve went above and beyond to complete the sale quickly and pleasantly. He even offered to come into work on one of his days off to be there for delivery of the car (an offer I couldn't let him take, I was happy to wait another day). I picked up my car earlier this morning, and truly feel great about the whole experience. On top of finding me exactly the car I wanted at a price I feel very good about, Steve approached all our interactions with a smile and friendly demeanor that put me entirely at ease. This was my first car purchase from VW Medford after leasing my last VW from another area dealer; and I couldn't recommend Steve or the Colonial VW of Medford team more. Really a terrific experience, especially given the unfortunate situation that brought me into the dealership in the first place, and I'm so appreciative of all Steve's help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Highly recommend
    October 21, 2017

    My experience of purchasing a Golf Alltrack at Colonial Volkswagen of Medford last weekend was completely positive throughout the entire process. ...


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    My experience of purchasing a Golf Alltrack at Colonial Volkswagen of Medford last weekend was completely positive throughout the entire process. My time was limited, so I initially decided to send an email to several dealerships with my inquiries about my wishlist. In hindsight, that probably wasn???t the best idea as I was flooded with promotional and borderline-harassing emails trying to get me to visit the dealerships and ignoring my requests for specific information. I made an appointment to visit the dealership closest to my home. The salesperson never showed up (although she confirmed 15 minutes prior). I eventually met with another salesperson and then with a manager, expressing strong interest in buying a car. The manager didn???t follow up as he said he would and never responded to my last email. I then spoke with Jason Giacoppo from Colonial Volkswagen of Medford who had the distinction of being the only person to send me a single email that answered my specific questions with helpful information. I explained my time restraints, and he described how all of the steps in buying a car could be broken up in a manner that would not require me to spend an entire afternoon at the dealership. (His eventual proposal of the pricing for my trade-in and new car was completely fair. However, he was open to adjusting the price due to a miscommunication. The miscommunication only existed because Jason was trying to accommodate my request to speed through the process. I am appreciative that he did not argue that matter as I believe most people would. Jason???s ability to be trusted exceeded my expectations.) I met with David Jarvis and test drove a Golf Alltrack S model. In response to my comment that this car drives differently than my 2002 GTI, David shared a wealth of knowledge about the history of Volkswagen???s transmissions from his years of experience with (and love for) the brand, both personally and professionally. He even took me for a drive to demonstrate how I can shift gears myself using Tiptronic mode after I expressed concern over potentially regretting not buying a car with a manual transmission. David was very thoughtful of my time restraints and requested my preferences in prioritizing key features to be reviewed. David possessed all of the qualities I value in a salesperson. He was personable, informative, considerate, and a good listener; at no point did he try to pressure me into purchasing a car. He demonstrated that he sincerely cared about my happiness with the purchase through the quality of his follow-up communication after the sale was already complete. My experience in receiving thoughtful, informative, and no-pressure service continued when I met with Stephanie to arrange financing. She presented me with many options in order to find the best deal that worked for my needs. I worried that my missing title would be a huge complication in the process, but Stephanie seamlessly acquired a duplicate title in a timely manner, requiring little effort on my part. Without hesitation, I would recommended starting your car search at Colonial Volkswagen of Medford (even if it???s not the closest Volkswagen dealership to your home) :-)

    Does recommend this dealer

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