Colonial Volkswagen of Medford

4.9
(1,763 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–6:00pm
Wednesday 7:30am–5:00pm 9:00am–6:00pm
Thursday 7:30am–5:00pm 9:00am–6:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Reviews

4.9
(1,763 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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5.0

I recently purchased two 2021 Jettas from Steve W. He...

I recently purchased two 2021 Jettas from Steve W. He was more than helpful both cars had to be brought in from another store. Steve was great at making sure everything was taken care of promptly and with ease, during a time when everything had been made a bit more complicated due to COVID.

5.0

Service department always communicates the work being...

Service department always communicates the work being performed as well as recommendations for other up-keep issues.

Dealer response

Thank you so much for taking the time to leave our service department a great review. We appreciate your business, Gregg. We look forward to continuing to have you as one of our valued customers for years to come. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

I always receive excellent service at Colonial Volkswagen...

I always receive excellent service at Colonial Volkswagen of Medford. The staff is professional, very knowledgeable about Volkswagens, and very courteous towards the customer. It is a pleasure to work with Colonial Volkswagen of Medford.

Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

4.0

oil change

great waiting area and service. was in and out in under one and half hours. Would go again if the prices were a bit cheaper or more coupons cam eout

Dealer response

Mack, Thank you so much for choosing our dealership for your service needs! Please let us know if we can be of any more assistance! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Fast service

Received oil change and had exceptionAlly quick service. Worked with Dan and he reassured me my car would be done in time for work. Dan also informed me that first two oil changes are free on 2020, I let him know I Paid for the first one in another town and he helped me with compensation for it. Thank you for Colonial Volkswagen in Medford MA for your trustworthiness and fast service!

Dealer response

Joni, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

I have been a customer of Colonial VW for many years and...

I have been a customer of Colonial VW for many years and would not go to another. Greg Cohen is always a pleasure do business with, he always make the process simple.

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Greg and our team, and we look forward to assisting you with any future automotive needs! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

I called during a holiday week, Roger was able to get me...

I called during a holiday week, Roger was able to get me in the following day, given the fact we had travel plans for w/end. Dan was my service rep, he kept me informed, I was provided a loaner & had my car back by Friday. Excellent experience !

Dealer response

Thank you for taking the time to share your thoughts on working with Roger, Dan and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Service Advisor was excellent. He represented the...

Service Advisor was excellent. He represented the dealership very well and my car was ready when promised.

Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Just bought my third car from Steve Warren and had a...

Just bought my third car from Steve Warren and had a great experience! Very very highly recommend Steve and VW Medford, MA

Dealer response

Thank you for your feedback on your recent visit to Colonial Volkswagen of Medford. I'm glad to hear that Steve was able to assist you with choosing the perfect vehicle; and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Michael. We look forward to working with you again when it's time for purchase #4! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

Service Call

Every individual in the Service Department at Colonial Volkswagen, Medford is professional, extremely knowledgeable about Volkswagens and genuinely caring for the customer. I am so grateful to them for the courteous service that they always provide for my leased automobile.

Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com