Reviews
Oil change experience
Service was good although I dislike having to schedule appointment times
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our guest, Duane! We appreciate your business and your patience on the appointment preferred update. We have found that the best way to accommodate all of our guests in the Brainerd Lakes and surrounding areas was to offer appointments for better efficiency. We look forward to seeing you again in the future!
Repairs and Trade-in
Quick and complete service. We ended up trading in our Edge that day, but it surely wasn't because of poor service. You guys are awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Mills, Dean! We are happy to hear you love Mills and we wish you many miles of safe and happy driving in your new Edge!
New battery
I got a new battery for my 2012 Ford Fusion. I am a widow, purchased my Fusion at Mills and depend on them to take care of me needs with honesty and integrity. Thank you.Little
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our guest, Janice! We appreciate you!
Great experience clean facility
Eric was very polite & helpful & made my experience pleasant
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Mills Ford, James!
Consumer
Jacob Larson was great to work with! The credit manager was great also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for being our guest, Sylvia! We appreciate you!
OIL CHANGE
THE SERVICE TOOK LONGER THAN USUAL BUT EVERYONE IS VERY CURTIOUS & FRIENDLY. I ALWAYS FEEL THAT YOU APPRECIATE MY BUSINESS.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our guest, Ellen! We appreciate you and we're working hard to ensure everyone has top notch service at every visit! See you on your next routine maintenance visit!
Quick Lane
As usual--courteous, efficient service. Love that they always wash my car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Mills, Mary!
Great Service. Professional and quick
I went in to look at pre-owned vehicles. I was looking for something that got good gas mileage. The staff was very friendly and helpful. They gave us the space we needed to look comfortably while being available for questions. I purchased a Kia Rio that day and it has been a great car. My purchasing experience was handled very professional and quick! The space and offerings for my kids also helped my buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business, Renee! We wish you many miles of safe and happy driving in your new car!
Car maintenance, 5000 mile
I was having car serviced. They told me it would take about an hour and I went to the lounge to wait. I had a few cups of coffee there and (an hour later) they came for me, the car was done and washed and looked new again. In no time I was on my way home.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Mills, we look forward to seeing you on your next visit!
Mills Ford Oil Change
Car wash could have been better. They removed the receiver hitch off of my truck for some reason and then never put it back on...? Instead they left it on the floor in the back seat? Little worried when I bought gas later that day and notice the hitch was missing, then eventually found it in the back of the cab.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our guest, Mr. Otto! We apologize we did not communicate that we put your hitch in the back to avoid any damage in the car wash and will be sure to have better communication on that in the future!