Mike Shaw Toyota

Victor Espindola is the very best you can ask for! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!!

After 4x in the service dept for the same problem we finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety issue please get it repaired the officer said. They completely forgot to put 9-11 bolts back on my vehicle. Not only did they have my vehicle longer then I drove it now this

Had a 9 o’clock appt for 20000 mile service when I arrived was told they would put me inline and I had at least a two hour wait. The previous tire rotation took 3.5 hours aske to speak to service manager but his mailbox was full so called Toyota customer service they said I would get response in 24 hours but4 days later still had no response so called again and they kept me I hold until they could get Jeffthe service manager from mike Shaw on the line it took 35 minutes he informed me that an appointment was to put me in line and like a restaurant I should expect to wait. Well if I had a reservation at a restaurant and when I arrived I was told I would have to wait 2 hours I would not go back to that restuarant well I have purchased numerous vehicles from mike Shaw but from this day forward it’s automation or Victoria like two of my neighbors drive the 90 miles there instead of 5 to mike shaw

I have bought some five Toyota vehicles and have done oil changes at Mike Shaw for years. I always ask for a discount oil change coupon and service staff always find ways to provide one for me. Today ( 3/23/22), I took my car for the timely oil change and I was not provided with a discount oil coupon …I was advised that they ran out of coupons. I feel that service staff can provide one if they want to. I left and will now consider other oil change service providers.

I dislike dealing with this dealership, it takes over 2 hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service.

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work.

I purchased my son's vehicle from Jarret, he was very professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son's name on the vehicle, she needs his signature, which understand, also told her that since he is in the bootcamp,im not sure he will return those documents sooner...well,today,I found out that I'm the one responsible to pay the loan amount until they actually send them a check..I already sold the vehicle and why I still paying the loan??? she didn't explain nothing and very unprofessional. I'm beyond disappointed the way she handle and I will not purchase or deal with this company since I had this experience.

Rates are low because of bad customer service . Don’t ever buy GAP insurance from them

Was in talks with a salesman here for a couple days, took some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Text the salesman Monday to reach out and tells me he's with other people and sent my trade to a manager to see if they could get more. Didn't hear anything all Tuesday. Check the site Wednesday and the truck I was interested is no longer on it, kinda iffy to not let me know to stop wasting my time there. Guess their trade in values are not as "VERY VERY aggressive" as he said.

Learn from our pain, and never buy a car from these scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your money. They obviously count on the fact that the used car buyer isn't likely to have the money to sue them. Don't think the "big car dealer" "we have our reputation to uphold" argument holds at Mike Shaw Toyota. It most certainly does not!