Mike Shaw Toyota

BUYER BEWARE - Fraudulent Misrepresentation of Vehicle Condition** I purchased a 2013 Toyota Corolla on June 12, 2025, from Mike Shaw Toyota for $10,500 after their salesperson texted me that the vehicle was in "mint condition." Since I live 3.5 hours away, I had to rely completely on their word and the photos they sent me. **What They Promised:** - Texted "mint condition" - Sent selective photos hiding damage - Assured me there were no issues when I specifically asked **What I Actually Received:** - Extensive paint deterioration and rust formation across THE ENTIRE roof, hood, and trunk - One bad tire (told all tires were "good condition") - Non-working tire pressure monitoring system - Suspension needing replacement within a year **The paint damage is so severe that bare metal is showing and rust is forming. This is NOT normal wear - this is obvious damage that existed when they sold it to me.** **Deceptive Sales Practices:** - Made me pay the full $10,500 BEFORE allowing me to sign the contract - Deliberately took photos that hid the extensive roof/hood/trunk damage - Claimed "mint condition" while knowing about obvious paint failure - Discovered all issues within 24 hours of delivery **Financial Impact:** Professional estimates show $3,000-$5,000 needed to repair the paint damage they concealed. I specifically bought this car because I needed something reliable that wouldn't need immediate repairs. **This wasn't just poor disclosure - this was deliberate fraud.** The paint deterioration covers 50%+ of the vehicle's visible surfaces. Any honest inspection would have revealed this damage immediately. **I am currently pursuing resolution through legal channels and regulatory complaints.** **AVOID THIS DEALERSHIP.** Their "mint condition" promise was worthless, and they use high-pressure tactics like demanding full payment before contract signing. Don't make the same mistake I did - inspect any vehicle thoroughly before purchase, because Mike Shaw Toyota cannot be trusted to honestly represent their inventory. **UPDATE: Dealer agreed to allow me to return the vehicle for a full refund**

Great dealership in working with Juve and Chris. They were highly professional and personable in making arrangements to buy my Lexus. It was an excellent car and they recognized its value. Thank you Juve and Chris for the ease of this transaction!

Bought a used truck 2/25 and after the cleaning they did in the truck dried up it smells like cat urine. 30k for a litter box. You can't tell me they didn't smell that before they started cleaning it and it's almost impossible to get out. Big mistake going here.

Five star rating for Antonio at Mike Shaw Toyota Calallen. I had been looking for a new vehicle with certain features for about a month, and he not only listened, we test drove some, and then he called me as soon as “the one” came in. I really appreciate that he was patient, didn’t try to talk me into settling for something else, and he also took the time to show me what everything did inside the vehicle after I purchased it. It was a great experience dealing with Antonio!

My mother in law 91 years old has a Yaris and she purchased a new battery. She returned to show service tech to show it was leaking acid. The service tech said that normal and they will clean for 80 dollars called clean out. This is totally wrong. Taking advantage of 91 year old lady.

Mike Garcia and Abel Padilla made our experience at Mike Shaw Toyota fun and stress free. We enjoyed ourselves so much time flew buy and we were done before we knew it. Thank you Abel for make this deal happen and thank you Mike for helping make an informed decision.

I asked if they had any 2025 Toyota RAV4 Hybrids in inventory. I was told "yes". I went to Shaw Toyota the next day only to learn they didn't have any interest inventory. The salesperson who said they had one in inventory said it must have got sold. Sad to see these type of business practices still exist.

Just purchased a Toyota Venza from Mike Shaw Toyota, I want to recognize the exemplary service we received from sales consultant, Ted Endter, who is extremely helpful, candid, knowledgeable, and pleasant. Since the vehicle was being built in Japan, Ted always kept us informed throughout the production and transport process and he took care of all of our concerns. At delivery, he took the time to explain all the new technology and safety functions provided by our new vehicle so my daughter would understand. We are very happy with Mr. Endter's professionalism and amazing customer service skills.

Alec helped my mom into a new Carolla and she loves it! Easy to work with, no pressure. Thank you Alec!!

Davis sweet is always informative and courteous of our time. We buy all our toyotas from her.