Mike Shaw Toyota

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2.6
(517 reviews)
Visit Mike Shaw Toyota
Sales hours:
Service hours:
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Service Sales
Monday 8:00am–6:00pm 10:00am–6:00pm
Tuesday 8:00am–6:00pm 10:00am–6:00pm
Wednesday 8:00am–6:00pm 10:00am–6:00pm
Thursday 8:00am–6:00pm 10:00am–6:00pm
Friday 8:00am–6:00pm 10:00am–6:00pm
Saturday 8:00am–3:00pm 10:00am–3:00pm
Sunday Closed Closed
New (361) 245-1227 (361) 245-1227
Used (877) 203-9638 (877) 203-9638
Service (877) 231-9379 (877) 231-9379

Inventory

See all 134 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2017.

Service center

Phone number (877) 231-9379

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

2.6
(517 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Shaw Toyota from DealerRater.

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5.0

Victor Espindola is the very best you can ask for!

Victor Espindola is the very best you can ask for! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!!

1.0

After 4x in the service dept for the same problem we

After 4x in the service dept for the same problem we finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety issue please get it repaired the officer said. They completely forgot to put 9-11 bolts back on my vehicle. Not only did they have my vehicle longer then I drove it now this

1.0

Service dept

Had a 9 o’clock appt for 20000 mile service when I arrived was told they would put me inline and I had at least a two hour wait. The previous tire rotation took 3.5 hours aske to speak to service manager but his mailbox was full so called Toyota customer service they said I would get response in 24 hours but4 days later still had no response so called again and they kept me I hold until they could get Jeffthe service manager from mike Shaw on the line it took 35 minutes he informed me that an appointment was to put me in line and like a restaurant I should expect to wait. Well if I had a reservation at a restaurant and when I arrived I was told I would have to wait 2 hours I would not go back to that restuarant well I have purchased numerous vehicles from mike Shaw but from this day forward it’s automation or Victoria like two of my neighbors drive the 90 miles there instead of 5 to mike shaw

2.0

Inconsiderate oil change service staff!

I have bought some five Toyota vehicles and have done oil changes at Mike Shaw for years. I always ask for a discount oil change coupon and service staff always find ways to provide one for me. Today ( 3/23/22), I took my car for the timely oil change and I was not provided with a discount oil coupon …I was advised that they ran out of coupons. I feel that service staff can provide one if they want to. I left and will now consider other oil change service providers.

2.0

I dislike dealing with this dealership, it takes over 2

I dislike dealing with this dealership, it takes over 2 hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service.

1.0

I didn’t get much done, tire rotation and car inspection.

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work.

1.0

I purchased my son's vehicle from Jarret, he was very...

I purchased my son's vehicle from Jarret, he was very professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son's name on the vehicle, she needs his signature, which understand, also told her that since he is in the bootcamp,im not sure he will return those documents sooner...well,today,I found out that I'm the one responsible to pay the loan amount until they actually send them a check..I already sold the vehicle and why I still paying the loan??? she didn't explain nothing and very unprofessional. I'm beyond disappointed the way she handle and I will not purchase or deal with this company since I had this experience.

1.0

Rates are low because of bad customer service . Don’t...

Rates are low because of bad customer service . Don’t ever buy GAP insurance from them

1.0

Was in talks with a salesman here for a couple days, took...

Was in talks with a salesman here for a couple days, took some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Text the salesman Monday to reach out and tells me he's with other people and sent my trade to a manager to see if they could get more. Didn't hear anything all Tuesday. Check the site Wednesday and the truck I was interested is no longer on it, kinda iffy to not let me know to stop wasting my time there. Guess their trade in values are not as "VERY VERY aggressive" as he said.

1.0

Learn from our pain, and never buy a car from these...

Learn from our pain, and never buy a car from these scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your money. They obviously count on the fact that the used car buyer isn't likely to have the money to sue them. Don't think the "big car dealer" "we have our reputation to uphold" argument holds at Mike Shaw Toyota. It most certainly does not!

See all 517 reviews