New Carlisle Chrysler Jeep Dodge RAM

For years we have been going to this dealership, family owned, and I can honestly say this place has to be the most honest and straightforward dealership our family has ever dealt with. None of that pushy over selling, which is truly a breath of fresh air!

The dealership was very pleasant to work with. The salespeople are knowledgeable and very friendly. You can tell you are in a small town and they treat you like you are a friend!

DO NOT take your vehicle here for service. I had to wait 4days for a “service appointment”. Waited 3 days then called to find I needed an injector. They had to order the part. I waited 4 more days then called again to find my part just arrived. After 2 more days, they rolled my vehicle back in the shop and started the project again. All-in-all, after waiting for my service appointment, it took over 8 days to get an injector installed and I initiated every phone contact. Don’t waste your time or money here!!

Sue in the service department is atrocious and unprofessional. I am a Jeep Wave member and they refuse to perform an oil change and tire rotation on my vehicle stating I should take it to the dealer I purchased it from. I wonder what Jeep would think of this? Her voice is cringy, sounds like one of Marge Simpson's sisters, she's loud and rude. Absolutely someone I would not employ to work with customers at my dealership.

Sue in the service department has absolutely atrocious customer service. She is rude, condescending and outright unhelpful. Eli on the other hand was a pleasure to work with 1 out of 3 times I tried to get my new Jeep in for an oil change. I requested the top manager of the service department to contact me in regards to the service I have received. We'll see if Sue will pass along the message, or maybe she'll tell me to go get my free oil change for buying a brand new jeep at the Centerville location again for the 2nd time. Doesn't seem to like to assist people who don't purchase directly from their lot.

I took my Ram truck to New Carlisle Chrysler Collision Center for some scratches in the paint and a couple of paint chips. Matt was extremely professional and pleasant to deal with. He wanted to make sure that I got what I wanted. I scheduled it for a Monday and got it back Monday afternoon. They did a terrific job. Couldn't even notice the scratches. They fixed them without having to sand them down and repaint them. They even washed my truck before they returned it to me. If you ever need any collision or body work done, I highly recommend you take your car to Matt. He will make sure you are satisfied and at the best price in town.

My husband and I drove from our home in Cincinnati, to get the best deal on our Wrangler. The only dealership within 100 miles to have the new Sky one top. Dave Warren was amazing, no hassle, no up pricing, just a great experience! Honest people with great prices at a car dealership? I didn't think it was possible!

I was advised by their body shop that they would not to my body warranty on my 19 Jeep Wrangler because I did not buy it from them !!!

I was able to get a standard oil and filter service on very short notice. Was very happy they worked me into their schedule.

Great experience. Great selection. Great staff. What else can be said!! Very polite and knowledgeable staff. Small and comfortable setting. This is the second vehicle from these folks and Great is Great.