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Sales 8:30 AM - 9:00 PM
Service 8:00 AM - 5:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun Closed
Mon 7:30 AM - 9:00 PM
Tue 7:30 AM - 9:00 PM
Wed 7:30 AM - 9:00 PM
Thu 7:30 AM - 9:00 PM
Fri 7:30 AM - 9:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

4.6
122 lifetime reviews.
  • Best customer service

    I get my regular service done here. This time I asked about a noise I've been hearing. They found it and it turns out to be a major repair. They t...


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    I get my regular service done here. This time I asked about a noise I've been hearing. They found it and it turns out to be a major repair. They took me in the shop to explain the problem with 4 broken mounts. Within days an adjuster came out and it got covered under my 100k mile warranty. Saved me a few thousand dollars in repairs. There was constant communication and they were accomodating to my schedule trying to get to the dealer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Dismissive and uncaring

    After bringing my car to Stokes with concerns about a coolant smell and also a concerning noise I was dismissed and told my car was fine. So, inst...


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    After bringing my car to Stokes with concerns about a coolant smell and also a concerning noise I was dismissed and told my car was fine. So, instead of being blown off again I decided to take my car to another VW dealer. After taking the time to listen to my concerns and actually inspecting my 2015 GTI, it was found to have a leaking thermostat housing and the shifter assembly was bad and needed to be replaced. I will NOT take my car back to Stokes VW due to the lack of concern for their customers concerns and their dismissive attitude.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome customer service!

    OJ was my salesmen and he was so AWESOME!!!!!!!! Never did he rush me or get impatient with me!!!!! He was very respectful and polite!!!!!!! I def...


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    OJ was my salesmen and he was so AWESOME!!!!!!!! Never did he rush me or get impatient with me!!!!! He was very respectful and polite!!!!!!! I definitely recommend going to this dealership and asking for OJ!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2015

Welcome to Stokes Volkswagen! We are a part of Stokes Automotive Group, that has been serving the greater Charleston area for 50 years! As one of the area's oldest, continuously family owned and operated automobile dealerships, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience.

Our extensive inventory in our four locations, Honda, Mazda, Kia, and Volkswagen, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic.

"Stokes VW, Winner of the Customer First Award from Volkswagen. That means we put YOU First."