Stokes VW

I've been here twice and I would only purchase here if I had setup a price from an online service where Stokes VW agreed to sell at that price. The salesman... Rene needs to turn it down a notch, he's the definition of a 1990 car salesman. He needs to listen a bit more to a customer, instead of showing off that he knows about cars. There's a thing to having a quite confidence. First offer on negotiations was the price on their website and what Carvana would give me for my car... Seriously? I had to laugh in their face, Low Country VW dealership and another VW dealership in Georgia gave me a better first offer, hence, why I went with them. I'm ok with a dealer making money, but a car purchase is a negotiations.... Do your home work car buyers before going here, or you'll be ripped off. Also, after they inspect your trade in, get your keys back immediately, as it's a tactic to keep you around longer, as they'll try and wear you down in the car buying process.

Very poor vehicles coming off the truck. Brand new with issues . Engine replacement within first year. The car is a 2018 and I am the only driver.

I get my regular service done here. This time I asked about a noise I've been hearing. They found it and it turns out to be a major repair. They took me... in the shop to explain the problem with 4 broken mounts. Within days an adjuster came out and it got covered under my 100k mile warranty. Saved me a few thousand dollars in repairs. There was constant communication and they were accomodating to my schedule trying to get to the dealer.

The staff was very helpful and courteous. I was helped rather quickly and was told of recent vehicles that were bought. They were honest with the prices... too so that’s cool

I was interested in a specific vehicle and left two messages (1 through a sales person for the sales manager (she said she sent him an email) and 1 in... the voice mail box supposedly of the sales manager) to get more information. I tried a third call to the manager, but when put on hold for a while listening to music, hung up. I waited for over a week and decided to try one more time. I talked to another sales person on a Monday. He took my contact information and questions, then promised a returned call on Wednesday. He didn't call back. In fact, not one person ever called back. I gave up on Stokes Volkswagen. I figured if I had this much trouble in trying to buy a vehicle, then imagine what it would be like to try to get help if I had trouble after the sale. Always like to give the benefit of the doubt, but after 4 tries and no one thinking enough of my business to pay the courtesy of a returned call, I figured why bother?

I love working for Stokes Volkwagen. It is a wonderful place to go to work everyday. I can rely on management to reinforce a quality top notch expierence... for every customer I have. I am very grateful to work for a company like Stokes Volkswagen. I also bought my VW TDI from here. I am very lucky to be a part of such a great team.

Archie Smalls was wonderful to work with. He was very patient with me as I changed my mind numerous times while selecting the vehicle I wanted. No pressure... and the signing was the easiest yet. Great salesman to deal with.

Purchased a 2019 VW Jetta for my son. Archie Smalls was our salesman, and came highly recommended. Will definitely tell people about him, and I will be... back soon to buy another vehicle from him. OUTSTANDING!!!

Kris Mack knows everything about VWs. He was helpful, very polite and a pleasure to deal with! Thanks for your help Kris! I will definitely recommend... Stoke to my friends!

Just got home from visiting Stokes VW. The staff were great and friendly. My sale guy Brad was awesome. Did most of the work over the phone the night before,... so when I arrived he had everything in order. The Business manager Robbie made everything easy... No hard sell. He made some offers that I declined on, yet he still helped me get the best for me. If it were not for a software issue trying to pair up my LG, I would have been out of there in under an hour! (that never happens at a car dealership). It was only 2 and a half anyways... Where can you get a great group of people that treat you with respect, and listen to what you want... Been a customer for 26 years, and will always go there first! Thanks guys!