Mungenast Alton Toyota

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Mungenast Alton Toyota Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since July 2013

Since 1965, the Mungenast Automotive Family has provided the Greater St. Louis, Missouri and Illinois Riverbend areas with quality vehicles at competitive pricing. Mungenast Alton Toyota opened in 1986 and is a nine-time Toyota President's Award-winning dealership, based on customer satisfaction. If you ever wonder why you often hear, "Mungenast makes the Difference", customer satisfaction is where we stand out.

...



We care about you before, during and after the sale. Our goal is to ensure your complete satisfaction throughout the entire time you own your, vehicle and beyond.

"Toyota makes the car. Mungenast makes the difference."

Service

Oil, Filter Change

$19.99 and up*

Wheel Balance

$44 and up*

Tire Rotation

$23.95 and up*

Battery Service

$32.5 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.5 out of 5 2.5
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 8, 2017

    I am on a boat passing through Alton, IL and needed to rent a car for a few days. The big name car rental agency was too busy to come and get me, so someone... recommended that I try Mungenast Toyota. From the moment I contacted them, the experience was amazing. Both Julie, the rental manager, and Tammy (who filled in) worked with me on the rental pickup and return and I can honestly say that I have not met two more friendly, customer oriented people. They are both a credit to the dealership. If I lived in this area and needed to purchase a vehicle there is no doubt that I would visit Mungenast Alton Toyota - - the facilities are beautiful and everyone with whom I made contact was impressive. I will also make it a point to recommend them as a source of rental cars to others in the boating community. Thanks very much for being such a pleasure to work with!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 10, 2017

    UPDATE: Mungenast reached out to us to offer repairs and a free of charge rental. Great! However, the people we dealt with grew increasingly rude as... we tried to explain our water problem, and worst of all...they SCRATCHED OUR CAR WHILE MAKING THE REPAIRS! Totally unprofessional and ridiculous! I appreciate the effort made to try to make things right...but it was half-hearted at best, and now we are left with a ding-ed up driver's door and inexplicable pink streaks on the hood.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 13, 2015

    I found an amazing Toyota Tundra online and the price was amazing with all the warrantees and service package that was offered. Gave me a good trade in... value and I even drove 8 hours from Cleveland to get my new truck. Evan, who handles online sales was very professional and thorough with the purchasing process. My new truck was exactly what I wanted and I got even more. The cover package for the truck bed was a nice touch to the vehicle. Every time I call to ask a question from service to payments, the staff comes across very knowledgeable and make you feel like family. Thanks Mungenast Toyota

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    June 14, 2017

    Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when we found... issues a couple of weeks later, the dealership was INCREDIBLY unhelpful and unresponsive. The salesperson that we were working with the whole time wasn't even there when we cane for our appointment to look at the car, and the person filling in was clearly unaware of our situation. He sat us down to do the paperwork before we had even seen or test-drove the car, and then we were told that the price was no longer negotiable because the salesperson we originally were talking to was not there, and the sales manager had already gone home. This issue, in itself, isn't enough to warrant a one-star review, but the actual problems with the car certainly are. A couple of issues with our car: *We were not told that it came with only 1 key fob until AFTER we signed all of the paperwork. It costs upwards of $300 to get a 2nd key programmed by the dealership. *Several components (plugs of some sort) were improperly installed (upside down), leading to heavy, heavy flooding in the interior of the car. After emailing, leaving voicemails, and sending pictures, this issue has STILL not been resolved. I'm talking an INCH of standing water on our carpets, and we now fear that there is mold underneath because of the improperly installed plugs. To fix this, the carpet needs to be ripped out, the plugs reinstalled, and the carpets replaced. An expensive fix, in other words. *The front door on the driver's side doesn't lock. AT ALL. Mungenast is happy to send us monthly reminders to schedule this $555.49 fix--something that we absolutely should have been informed about before we purchased the car. BUT, like I mentioned, we were rushed through the selling process and this forced us to not be able to properly look at the car. This is a TOYOTA car, from a TOYOTA dealership. There is no excuse for rushing us through a sale, with a non-negotiable price, only to be told/find out of these errors afterwards. Furthermore, after not receiving ANY communication in response to our repeated voicemails and emails, we will not be going back to or recommending Mungenast anytime soon.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathleen, we are deeply concerned regarding the sales completion process on your Toyota Prius c. Mungenast Customer Relations works directly for our o...wners - independently of our dealership - to ensure that our customers' concerns are addressed. Please contact (314) 714-4567 at your earliest convenience so that we can learn more about your sales experience and help address the concerns you have regarding your vehicle and our sales team. Thank you.

  • 1.0 out of 5
    March 4, 2017

    My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a pretty... good distance and don't have time to waste because we have to make a purchase today. He specifically asked AJ if a certain payment range would be a possibility. He was reluctant to say yes or no, because as we all know it's based on our credit and down payment to a certain extent, however, we knew that the price would have to come down just a bit for us to land in that range. AJ told us to come on in after my husband thoroughly set the expectations and asked if there was wiggle room in the price, in which we were told there was. An hour later we are in the dealership and crunching numbers. We were having a conversation with AJ and I had mentioned that if they come down a bit and we put a little more down, that the payment would work. The sales manager, Oli, interrupterd our conversation (nice guy) and basically told us that there is absolutely no wiggle room and that he will wholesale the vehicle before he drops the price any. Funny thing is, AJ said there is less than $1000 that they could come off just minutes before the sales manager said zero. Which is accurate? This would have been nice to know before we wasted 2 hours seeing a vehicle that didn't make financial sense. AJ could have easily told us this from the get-go, but instead he figured if he could get us in, he could sell a car. Very misleading and a waste of time.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 13, 2015

    I was in a bind last week with my car breaking down to an unrepairable point. When I called the dealership the customer service person quickly understood... my needs and has a sense of urgency. FIVE STARS for product delivery.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 10, 2015

    The GM and I had come to an agreement on the price of a vehicle and confirmed that I would be purchasing the vehicle. They suggested financing through... them but I already had my own financing and had the necessary funds. The dealership called the morning of the sale to let me know that they needed a deposit to secure the sale to which I agreed. Within 10 minutes of giving them my information for the deposit, they called me back to let me know that they are selling the vehicle to someone who was on their way to the dealership an offered a larger deposit AFTER I had already given them mine. They chose to sell the car to the larger deposit without even consulting me after telling me that only a minimal deposit was needed to secure the sale. The experience was very poor and the sales manager that I spoke with who explained it to me was very rude and arrogant and said that this is just the way it goes and I'll have to deal with it and find a different vehicle. The salesman was helpful but management who made the decision was extremely unprofessional and lacks a general understanding of customer service. Do your self a favor and look elsewhere before visiting this dealership. You will thank me later!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jack- We are very sorry for this unfortunate incident. We totally understand why you are upset with us. We had two salespeople working on selling the ...same truck at exactly the same time. Both salespeople took a deposit on the truck within minutes of one another. The other customer's deposit was the first to come in. When our other salesperson came up with your deposit minutes later, we were stuck in the unfortunate situation of having to tell one of two people that we could not honor the deal that was struck minutes earlier. At that point, we could only stick by our policy and honor the first deposit received. We then made the call to inform you of the situation. We accept that this situation is 100% of our own doing. Incidents like this do not happen often here, but we sincerely apologize that this one did. We strive to offer top notch customer service to every customer who comes in contact with us. We will learn from this situation and work to avoid a repeat of your experience. Please feel free to contact me directly now or in the future at daveschilp@mungenast.com. Dave Schilp General Manager

  • 5.0 out of 5
    February 24, 2015

    I have bought 5 Toyotas from Mungenast. I now have a Toyota Rav4 and I love it -- I'm currently on the 3rd Rav4 that I have purchased! I also had a Camry.... I am a loyal shopper to Mungenast. They are very nice to work with. I like that I am able to come back time after time and work with the same people here each time I come because it seems like a great place to work as well. I don't live too far from here - and when it's time to get my car serviced, they pick up my car or take me back home if I need to. I will get reminders in the mail when I need service done! NICE GROUP OF PEOPLE!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 24, 2015

    I like the service here and have never had a problem. I bought a Toyota Corolla in 2008 and have brought it back to be serviced for 7 years. I always like... the service here!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 28, 2014

    I take all my vehicles and my daughters Camry to Alton Toyota. Six vehicles in all. Last servicing was done on 11-25-2014. Kevin Gryzmala made arrangements... to get my 2007 Tundra Limited in on 11-24-2014 and completed on 11-25-2014. I chose to drop it off and left for a day. That way there is no rush, in case another customer has an emergency issue, it can be handled. I had an oil and filter change, they fixed all recalls, replaced both wiper blades (New type of high quality) priced higheOn my next oil change, which I use 100% synthetic oil, I will have the cement removed off of my rim.r than I normally would pay, but not by much. Also, with the discount coupons it's like getting them for free anyway. Cleaned and oiled my K and N cold air induction filter ( priced very fair considering they use K and N oil kit and labor included). They replaced normal engine air filter, and washed, waxed, cleaned wheels and shampooed carpet. (For free I had trash in the bed of the truck, that was frozen when the Tundra was brought in cleaned out) While washing the truck they discovered cement on paint and one rim. Removed what they could with no extra charge and because I do have all my servicing done there, they buffed out my headlamps for free and found three discount coupons for me. I had misplaced the one I had at home. It saved me some money, which Kevin did not have to do. On my next oil change, which I use 100% synthetic oil, and the transmission oil changed (transmission oil is not only changed, but.they do a cleaning process with it. I tow a 10,000 pound trail and two smaller ones. I am at 81,000 miles and the transmission oil is just now starting to lose its redness, it's do for a change soon). I will have the cement removed off of my rim. All the work done, was excellent. All the employees involved need a thanks, but not sure of their names. Bad memory on my part. Over 5 years of going to Alton Toyota, they have treated me as like I was a family member. Everyone in the Service department, car rental and all cashiers are friendly and waste no time in getting things done. Making sure you are pleased with their service. I recommend anyone with a disability, or not and even if you do not own a Toyota, it's worth using Alton Toyota's service department. They will work with you. (Other vehicles I take there; Corvette, Jeep, Honda Civic, Camry, and the Honda Odydessy) I would say, use my name, but the treatment to you would be the same. The more routine service done there, could get you a good deal on a new or used vehicle bought there. Feel free to mention my name then. They give out 150 dollars for friends sent. Just kidding. It's always nice to deal with professionals, who all have good demeanors, and then having the confidence that all the work was done right. Additional information, if for any reason you feel something wasn't done right, Kevin the service manager should be contacted. Any issues will be addressed in a professional manner. Joe Stambaugh Moro, IL.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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