Reviews

Average Ratings

2.8
127 lifetime reviews. Includes reviews of Mungenast Alton Toyota from DealerRater.com
  • Customer Service & Sales are above outstanding

    I found an amazing Toyota Tundra online and the price was amazing with all the warrantees and service package that was offered. Gave me a good tra...


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    I found an amazing Toyota Tundra online and the price was amazing with all the warrantees and service package that was offered. Gave me a good trade in value and I even drove 8 hours from Cleveland to get my new truck. Evan, who handles online sales was very professional and thorough with the purchasing process. My new truck was exactly what I wanted and I got even more. The cover package for the truck bed was a nice touch to the vehicle. Every time I call to ask a question from service to payments, the staff comes across very knowledgeable and make you feel like family. Thanks Mungenast Toyota

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Toyota Rentals - - a great alternative

    I am on a boat passing through Alton, IL and needed to rent a car for a few days. The big name car rental agency was too busy to come and get me,...


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    I am on a boat passing through Alton, IL and needed to rent a car for a few days. The big name car rental agency was too busy to come and get me, so someone recommended that I try Mungenast Toyota. From the moment I contacted them, the experience was amazing. Both Julie, the rental manager, and Tammy (who filled in) worked with me on the rental pickup and return and I can honestly say that I have not met two more friendly, customer oriented people. They are both a credit to the dealership. If I lived in this area and needed to purchase a vehicle there is no doubt that I would visit Mungenast Alton Toyota - - the facilities are beautiful and everyone with whom I made contact was impressive. I will also make it a point to recommend them as a source of rental cars to others in the boating community. Thanks very much for being such a pleasure to work with!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • new car buy
    August 26, 2017

    Alex and Evan were both great to work with. Test drove with Alex, he explained all the details of the car to us. We looked at other car lots and t...


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    Alex and Evan were both great to work with. Test drove with Alex, he explained all the details of the car to us. We looked at other car lots and their salesman didn't explain anything about the cars. Your salesmen continued to work for us to get a good deal. This is our third car to purchase from your dealership. We will continue to recommend your dealership to our family and friends. On a final note we would like to thank Alex.

    Does recommend this dealer

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  • UPDATE: never again

    UPDATE: Mungenast reached out to us to offer repairs and a free of charge rental. Great! However, the people we dealt with grew increasingly rud...


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    UPDATE: Mungenast reached out to us to offer repairs and a free of charge rental. Great! However, the people we dealt with grew increasingly rude as we tried to explain our water problem, and worst of all...they SCRATCHED OUR CAR WHILE MAKING THE REPAIRS! Totally unprofessional and ridiculous! I appreciate the effort made to try to make things right...but it was half-hearted at best, and now we are left with a ding-ed up driver's door and inexplicable pink streaks on the hood.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Never again.
    June 14, 2017

    Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when...

    Mungenast Alton Toyota

    Kathleen, we are deeply concerned regarding the sales completion process on your Toyota Prius c. Mungenast Customer Relations works directly for o...


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    Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when we found issues a couple of weeks later, the dealership was INCREDIBLY unhelpful and unresponsive. The salesperson that we were working with the whole time wasn't even there when we cane for our appointment to look at the car, and the person filling in was clearly unaware of our situation. He sat us down to do the paperwork before we had even seen or test-drove the car, and then we were told that the price was no longer negotiable because the salesperson we originally were talking to was not there, and the sales manager had already gone home. This issue, in itself, isn't enough to warrant a one-star review, but the actual problems with the car certainly are. A couple of issues with our car: *We were not told that it came with only 1 key fob until AFTER we signed all of the paperwork. It costs upwards of $300 to get a 2nd key programmed by the dealership. *Several components (plugs of some sort) were improperly installed (upside down), leading to heavy, heavy flooding in the interior of the car. After emailing, leaving voicemails, and sending pictures, this issue has STILL not been resolved. I'm talking an INCH of standing water on our carpets, and we now fear that there is mold underneath because of the improperly installed plugs. To fix this, the carpet needs to be ripped out, the plugs reinstalled, and the carpets replaced. An expensive fix, in other words. *The front door on the driver's side doesn't lock. AT ALL. Mungenast is happy to send us monthly reminders to schedule this $555.49 fix--something that we absolutely should have been informed about before we purchased the car. BUT, like I mentioned, we were rushed through the selling process and this forced us to not be able to properly look at the car. This is a TOYOTA car, from a TOYOTA dealership. There is no excuse for rushing us through a sale, with a non-negotiable price, only to be told/find out of these errors afterwards. Furthermore, after not receiving ANY communication in response to our repeated voicemails and emails, we will not be going back to or recommending Mungenast anytime soon.

    Does not recommend this dealer
    Mungenast Alton Toyota

    Kathleen, we are deeply concerned regarding the sales completion process on your Toyota Prius c. Mungenast Customer Relations works directly for our owners - independently of our dealership - to ensure that our customers' concerns are addressed. Please contact (314) 714-4567 at your earliest convenience so that we can learn more about your sales experience and help address the concerns you have regarding your vehicle and our sales team. Thank you.


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  • Never again

    Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when...

    Dealer Response

    Kathleen, we are deeply concerned regarding the sales completion process on your Toyota Prius c. Mungenast Customer Relations works directly for o...


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    Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when we found issues a couple of weeks later, the dealership was INCREDIBLY unhelpful and unresponsive. The salesperson that we were working with the whole time wasn't even there when we cane for our appointment to look at the car, and the person filling in was clearly unaware of our situation. He sat us down to do the paperwork before we had even seen or test-drove the car, and then we were told that the price was no longer negotiable because the salesperson we originally were talking to was not there, and the sales manager had already gone home. This issue, in itself, isn't enough to warrant a one-star review, but the actual problems with the car certainly are. A couple of issues with our car: *We were not told that it came with only 1 key fob until AFTER we signed all of the paperwork. It costs upwards of $300 to get a 2nd key programmed by the dealership. *Several components (plugs of some sort) were improperly installed (upside down), leading to heavy, heavy flooding in the interior of the car. After emailing, leaving voicemails, and sending pictures, this issue has STILL not been resolved. I'm talking an INCH of standing water on our carpets, and we now fear that there is mold underneath because of the improperly installed plugs. To fix this, the carpet needs to be ripped out, the plugs reinstalled, and the carpets replaced. An expensive fix, in other words. *The front door on the driver's side doesn't lock. AT ALL. Mungenast is happy to send us monthly reminders to schedule this $555.49 fix--something that we absolutely should have been informed about before we purchased the car. BUT, like I mentioned, we were rushed through the selling process and this forced us to not be able to properly look at the car. This is a TOYOTA car, from a TOYOTA dealership. There is no excuse for rushing us through a sale, with a non-negotiable price, only to be told/find out of these errors afterwards. Furthermore, after not receiving ANY communication in response to our repeated voicemails and emails, we will not be going back to or recommending Mungenast anytime soon.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kathleen, we are deeply concerned regarding the sales completion process on your Toyota Prius c. Mungenast Customer Relations works directly for our owners - independently of our dealership - to ensure that our customers' concerns are addressed. Please contact (314) 714-4567 at your earliest convenience so that we can learn more about your sales experience and help address the concerns you have regarding your vehicle and our sales team. Thank you.


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  • Aweful. Rude. Cocky.
    May 16, 2017

    It was a terrible experience we drove an hour to come by a car from Jared he had already had somebody working a deal on the vehicle when we showed...


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    It was a terrible experience we drove an hour to come by a car from Jared he had already had somebody working a deal on the vehicle when we showed up earlier than our appointment was set we have to speak with the manager the manager was just as rude as Jared with his arrogance in the fact that what were they supposed to do not sell the car to somebody else I will never purchase car from them or refer anybody to purchase car from them ever

    Does not recommend this dealer

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  • Mungenast Stealership SCAM - Unethical Service Department
    March 8, 2017

    I took my vehicle in for an important Toyota safety recall for the passenger airbag. the recall notice was sent to my home from corporate Toyota....


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    I took my vehicle in for an important Toyota safety recall for the passenger airbag. the recall notice was sent to my home from corporate Toyota. I scheduled the appointment and took my vehicle last week to Dave Mungenast Stealership in Alton Illinois. . Following the important safety recall repair I received a "complimentary" Toyota mechanical check. The estimated amount of their highly recommended repairs was in excess of $800. Here's what they said was wrong (listed as a number) and here are the facts (listed a "Fact" and followed by an alpha (letter). 1. Mungenast Stealership: Oil is "highly discolored and appeared to not have been changed for 24Kmiles. A. FACT: I changed my oil using Synthetic oil 2 weeks ago and the oil had less than 300 miles use. 2. Mungenast Stealership: Front Brake pads were "dangerously low" and were "2-3 millimeters thick" (.078-.118). B. FACT: Brakes pads were changed by me 2 months ago and just to be sure I checked my brake pads after returning from this stealership and they checked 9mm (.335 of an inch). 3. Mungenast Stealership: Tires have "dangerously low tread and are below the tire wear tread bars (FYI - the tire tread wear are molded into the tire so one can ascertain when the tire tread is at a level indicating a need to replace the tire). C. FACT, the tires have tread remaining in excess of 3/16" or .1875/4.672 MM. The replacement recommendation is 1/16" or 1.5875MM. D. Mungenast Stealership: Front tires are wearing uneven and an alignment is required if new tires are to be installed. Bottom Line, Mungenast Stealership didn't know they were dealing with a retired mechanic with 34 years of experience. I strongly advise against anyone taking their vehicle to Mungenast Stealership unless they have intimate knowledge of their vehicle because these slimeball unethical thieves cannot be trusted. find another Toyota dealership for recall repairs even if you have to drive farther away to avoid being lied to. I might video record and document a vehicle's stats prior to taking it in for a shakedown and submitting my research to the BBB and the local new media. AVOID AT ALL COSTS. Anyone rating this stealership as "good" for service is either clueless about mechanical issues, has money to burn, or is an associate of this stealership, or all of the above. I did get a nice free car wash though :)

    Does not recommend this dealer
    Came in for service or repair

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  • Waste of time
    March 4, 2017

    My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a p...


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    My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a pretty good distance and don't have time to waste because we have to make a purchase today. He specifically asked AJ if a certain payment range would be a possibility. He was reluctant to say yes or no, because as we all know it's based on our credit and down payment to a certain extent, however, we knew that the price would have to come down just a bit for us to land in that range. AJ told us to come on in after my husband thoroughly set the expectations and asked if there was wiggle room in the price, in which we were told there was. An hour later we are in the dealership and crunching numbers. We were having a conversation with AJ and I had mentioned that if they come down a bit and we put a little more down, that the payment would work. The sales manager, Oli, interrupterd our conversation (nice guy) and basically told us that there is absolutely no wiggle room and that he will wholesale the vehicle before he drops the price any. Funny thing is, AJ said there is less than $1000 that they could come off just minutes before the sales manager said zero. Which is accurate? This would have been nice to know before we wasted 2 hours seeing a vehicle that didn't make financial sense. AJ could have easily told us this from the get-go, but instead he figured if he could get us in, he could sell a car. Very misleading and a waste of time.

    Does not recommend this dealer

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  • Waste of time

    My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a p...


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    My husband called this location today and spoke with a salesman named AJ about a particular vehicle we were interested in. We would be driving a pretty good distance and don't have time to waste because we have to make a purchase today. He specifically asked AJ if a certain payment range would be a possibility. He was reluctant to say yes or no, because as we all know it's based on our credit and down payment to a certain extent, however, we knew that the price would have to come down just a bit for us to land in that range. AJ told us to come on in after my husband thoroughly set the expectations and asked if there was wiggle room in the price, in which we were told there was. An hour later we are in the dealership and crunching numbers. We were having a conversation with AJ and I had mentioned that if they come down a bit and we put a little more down, that the payment would work. The sales manager, Oli, interrupterd our conversation (nice guy) and basically told us that there is absolutely no wiggle room and that he will wholesale the vehicle before he drops the price any. Funny thing is, AJ said there is less than $1000 that they could come off just minutes before the sales manager said zero. Which is accurate? This would have been nice to know before we wasted 2 hours seeing a vehicle that didn't make financial sense. AJ could have easily told us this from the get-go, but instead he figured if he could get us in, he could sell a car. Very misleading and a waste of time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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