I was recently trying to purchase a used Honda when I contacted them online. The initial return email and phone call went great but then all was silent.... I had every intent of purchasing the car but no one would return my calls or emails after my 1st inquiry. Several days later the car was removed from their online inventory so I assumed the car was sold. That's no problem I just wish they told me and returned my numerous phone calls. About a week later I was contacted by their online sales manager who stated the car was still very much for sale and I can deal with her instead of the other 2 cells agents I was working with. The car mysteriously popped back online. I am not sure what that is all about but typically a dealership Over communicates in order to make a sale. Over all I got a very badd feeling about the specific car and the dealership and decided to purchase elsewhere.
Purchased a lifetime service plan when I purchased the vehicle. Now I'm told it was only 5 years. "Lifetime" has a new meaning at Honda of Aiken.
I went to Honda to sell my car. Salesman Clint Byrd greeted us just outside the door. He was very courteous and helpful throughout this entire experience.... His customer service was exemplary. I would highly recommend Clint to family and friends who may be interested in purchasing a Honda. And when I return to Honda in the future, I would gladly give my business to Clint.
Everything wrong with car buying. We stepped in after a long day going back and forth with Gerald Jones. We were warmly greeted and promised a no pleasurable... experience unlike the one we had yesterday. We got numbers for a 2018 Civic EX and after several hours of bothersome haggling we got to an agreeable price. We called our guy at Gerald Jones and he said he would beat that price on a 2019. The dealer at honda cars if Aiken was able to match the price but I still felt lied to that they were going to sell me and older car for more money had Gerald Jones not called. Terrible experience and I kind of regret that I didnt just go to Gerald Jones after all.
I have been taking my car to Honda Cars of Aiken ever since I moved here four and a half years ago. If I had seen the bad review four years ago, I would... not have believed them. Great service for the first year or two but since then I have had a problem every other time I have taken the vehicle in for work. The most recent, and last, was over the last ten days or so. I get coupons by email, etc. I needed to have a part replaced and wanted an oil change. I called and talked to someone in the service department and waited while he pulled up my record. He said that he would check on the part price and call me back within a few minutes. No call so the next day I called and could not reach the person. After several days I tried the general manager and left a message. Then I went on a chat session and asked for the general manager's email so I could send a written explanation of the problem. The woman on the other end of the chat refused to give me his email! Can you believe it? I told her it was a complaint and I was told that unless I was more specific she could not give me the email address. Talk about great customer service. I finally called and asked to speak by name to someone who used to be listed as general manager and seemed to do a good job. I believe he is owner or one of the owners but am not sure. So, he did talk to me and said he was sorry. I thanked him for talking to me and he said that he hoped I would give them another chance. I wish I were 30 years younger. I have had Hondas for almost 30 years and figured I would buy the next one from Honda Cars of Aiken. Toyotas are beginning to look better and better. I went and got the work done somewhere else where everyone was courteous and helpful and the management did not hide from the customers.
I made an 4:30 appointment to get my brakes checked and before I got off the phone the guy says, "Let's make it 4:15". I agree, if I have to leave work... a little earlier to accommodate you guys, okay. I arrive at the dealership at 4:14, after skipping a lunch break to get off early. I pull over to the service bay, but there are cars in all 3. So I wait. No one comes over to say anything to me. So I pull closer & decide to go inside to "check in" if I can. As soon as I get out of the car, a guy yells for me to pull into the bay closest to the building, still behind the already present car. I do. I sit. I wait. No one comes over to instruct me further. A lady whose car was already pulled in, gets out of her car & angrily starts yelling about how she's hot, no one has come over to her & the keys are in the car- she's going inside! Someone finally decides she needs attention. Fearing I'd end up sitting idly by like that lady had, in the heat & without being acknowledged I decided to go inside afterall & surely they'd inquire whose car was left hanging out of the bay when someone was free (even though there were plenty of staff- all of which, looked free). I go inside. Sit until 4:55 listening to these other ppl's horror stories from this dealership, still without being ACKNOWLEDGED at all, until I've had enough. I go outside, the service center is void of cars, except mine & still no one cared that I needed to be seen before their much talked about 5:30 quitting time! I went somewhere else but of course they couldn't see me bc of how late it'd gotten & now I'm stuck with a possible brake problem & a lot of driving the rest of the week.
I left my Accord March 2016 for repair of airbag module. The female receptionist called Lynn was rude and one time she was holding my call for 15 min deliberately.
We are very sorry to hear that you did not have a good experience. We have addressed this issue internally and would love the opportunity to make thin...gs right with you. Please reach out to me as soon as you can. Mike Whisenant General Manager firstname.lastname@example.org
Awhile back I had a repair done to my car. Upon pickup I was told that the timing belt needed to be replaced. I let the guy know that it didnt need replacement... because it was a 4 cylinder and it doesnt have a timing belt but a permanent timing chain. Recently i took it back for repairs again. This time i was told that the other belt needed to be replaced because it was frailed on the outside of it. I told the guy that I doubt it because it had just been replaced not to long ago by someone else. He then went back to the mechanic and came back to the phone and reported that I must have a after market belt on there because it looks brown. And Brown belts from Honda mean it's time for them to be replaced. So now his story changed on why he thought my belt needed replacing. I told him again that it was basically brand new. A couple days later the car was fixed (which was nice) and I went in for pickup. I had a female who was working there look at the engine and tell me that my belt looked good. I then explained the situation and told her that they as a company are making me wonder that they could be replacing all kinds of things that don't need to be replaced and charging me for it. She reported that a manager would give me a call the following day to speak with me. I then paid the $1000 repair and went home and checked out the bill a little closer. They charged me for a brand new belt and repair anyway. I called back and spoke with the same girl. She told me she would relay my situation to management and I would receive a call. It's been about two weeks and I haven't heard back from anyone. I love my Accord and one day I will want another one; but since I am getting charged for parts I don't need at this place, I will be taking my business to another dealership in the area.
My husband and I had a great experience with Clint. Before I get into that I want to share our experiences from two other local dealerships for comparison.... My husband went to one and I to another. The Toyota dealership he went to the salesman was nice but I guess he did not want to sell a vehicle because he did not contact my husband again after my husband told him specifically what 2 toyotas we were interested in. I went to the other honda dealership in the area. When I arrived it took a while for someone to approach me while I was walking around in the lot. I am assuming probably because I had my young son with me. (Don't judge a book by its cover.) A salesman approached me finally. He was very a nice man. But I did not like the set up of the dealership at all. The salesman was looking on an iPad that died in the process of looking for two pilots that I saw online. So then he had to use his cell phone. This whole time we are sitting in a lounge type area with no privacy from other people passing by or from being able to hear the manager who was very rude to his employees sitting at his desk. The salesman asked the manager if he look in the database to see if the vehicles had sold because we did not find them on the lot when we had looked previously. He was very impatient with the salesman and seemed to careless if the man sold me a vehicle. After the manager told him that 1 of the pilots was on the lot somewhere the salesman went to look again for it leaving me for at least 15-20 minutes. I was getting ready to leave at that point when he showed back up and said he could not find it. At that point I was very aggravated with how rude the manager was to his employees, the fact that he also seemed to careless if his employee sold me a vehicle, having no privacy when talking about budget, waiting so long for someone to greet me when I arrived to the dealership and having to wait for him to try to find the vehicle and then not be able to find it. Now for my experience at Honda Cars of Aiken with Clint. My husband went to Honda cars of Aiken the first time alone to narrow down choices of vehicles we were looking into. Clint showed him what we were interested in and allowed him to test drive the vehicles to determine what best suited our family. We decided we were very interested in pilots so we both along with our 18 month old son went back to the dealership. When we arrived he showed us the 4 pilots they had on the lot and told us the difference in each. We picked the one we were most interested in. He allowed us to all ride together including moving our son's car seat from our vehicle to the one we were test driving. After our test drive we went inside to Clint's desk (that's right his own desk with a decent amount of privacy also may I add his own computer) where he had a toy car waiting for my son to play with. He was great with our son the whole time and so patient. Which to a mother is a huge deal! We did not buy that evening because this was a big decision for our family so we wanted time to really think about it and make sure we were not rushing into our decision. Clint was very understanding. We came back later and purchased the vehicle. I would highly recommend him if your looking to purchase. He will be patient and understanding but most of all he wants to make sure you have the right vehicle for you or your family and not just push you into something that does not suit you just to sell a car. So if your looking to buy a car, truck, SUV, or something in between go see Clint at Honda Cars of Aiken.
BCC, first, let me say thank you for giving Honda Cars of Aiken a chance after your two previous car shopping experiences. We are so sorry that you ha...d to go through all of that first, but we are glad that we were able to turn everything around with you. Honda Cars of Aiken is very much a family dealership, family-owned and operated, and we firmly believe in treating all of our guests as an extended part of that family. We are so glad that Clint Byrd was able to get you both in the right car for you and that it sounds like he did it with the patience, finesse, and attention that he is known for. He is a great addition to our team. If you don't mind, I would like to ask you for two favors...first, if we can ever do anything for your family in the future please do not hesitate to let us know. Second, if you wouldn't mind tagging Honda Cars of Aiken in any of your "check out our new Pilot" photos on social media. We are slowly rebuilding our online presence and that would really mean a lot to us. If we can ever be of assistance in the future, please reach out! Thank you for your business and the wonderful review, Ben Dedrick Social Media and Community Outreach Manager Honda Cars of Aiken
We were going to purchase a vehicle its completely hot and never offered some water or even go inside for a bit. We felt rushed so we got a 45 min test... drive and went to bob Richards dodge and got a better car for a cheaper price and offered us water and other amenities. I brought the Honda back and JASON at Honda of AIKEN was completely rude and asked what car we found I told him he said ok bye and walked away. We will want another car down the road and won't consider HONDA OF AIKEN for our next car.
Mr. Lee, At Honda Cars of Aiken we pride ourselves on treating all of our guests like family. We are terribly sorry if you did not feel appreciated... while you were here, or if you felt unimportant. Rest assured, that was not the case. Please feel to reach out to our General Manager, Mike Whisenant, at your convenience. He would like to discuss exactly what happened so that we can make sure that does not happen again. He can be reached via email at email@example.com or via phone at (803)232-7570. Thank you for your time and understanding, Ben Dedrick Social Media and Community Outreach Manager Honda Cars of Aiken