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Auto Gallery - Gainesville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Will purchase another car in the future

I loved it and will come and purchase another car in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible customer service

Our buying experience was fine up until we drove our 2004 Mini Cooper off the lot. Immediately we realized there was an issue with the door seal. We turned around and brought the vehicle back. The dealership wanted to charge us for a repair that was their responsibility. When we threatened to walk away from the deal, they decided to do the repair at their cost. It was repaired in several days and the vehicle was delivered to us. We should have run far far away at that moment. Little things were not working on the vehicle like the CD player automatic door locks, vanity mirror lights. All of these should have been checked and rectified by auto gallery prior to sale. 7 months and 4000 miles later this fine little auto blew a head gasket. I was told that an engine replacement was the safest repair to make. I contacted auto gallery many times about this issue and was told the best they would sell us a new vehicle at invoice. Seriously!!!! The sales manager Sergio dodged our calls refused to give us the owners name, and quite frankly refused to make any concession or take any responsibility for selling a lemon. My advise to anyone buying a used vehicle is stay away from auto gallery!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service!

Great customer service and salesman was very helpful by answering every concern I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely LOVE!!!!

We absolutely LOVE Marcela! She's great & sold us our 2nd Infiniti QX56!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Most pleasant experience!

Most pleasant experience I've had at a car dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love the way Auto Gallery does business

Love the way Auto Gallery does business. No pressure from the saleswoman and very straight to the point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Will recommend

My experience was good. I will recommend friends and family

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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VERY NICE!!

My salesman was very nice and did everything he could to put me in the vehicle of my choice.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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VERY HELPFUL

Isaac was very helpful and gave me a lot of help in regards to my car search!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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THE GREATEST SALES WORK WE HAVE SEEN

Luis was a great salesperson, he did all the greatest sales work we have seen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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