Reviews
Write a reviewWill purchase another car in the future
I loved it and will come and purchase another car in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible customer service
Our buying experience was fine up until we drove our 2004 Mini Cooper off the lot. Immediately we realized there was an issue with the door seal. We turned around and brought the vehicle back. The dealership wanted to charge us for a repair that was their responsibility. When we threatened to walk away from the deal, they decided to do the repair at their cost. It was repaired in several days and the vehicle was delivered to us. We should have run far far away at that moment. Little things were not working on the vehicle like the CD player automatic door locks, vanity mirror lights. All of these should have been checked and rectified by auto gallery prior to sale. 7 months and 4000 miles later this fine little auto blew a head gasket. I was told that an engine replacement was the safest repair to make. I contacted auto gallery many times about this issue and was told the best they would sell us a new vehicle at invoice. Seriously!!!! The sales manager Sergio dodged our calls refused to give us the owners name, and quite frankly refused to make any concession or take any responsibility for selling a lemon. My advise to anyone buying a used vehicle is stay away from auto gallery!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service!
Great customer service and salesman was very helpful by answering every concern I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely LOVE!!!!
We absolutely LOVE Marcela! She's great & sold us our 2nd Infiniti QX56!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Most pleasant experience!
Most pleasant experience I've had at a car dealership!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love the way Auto Gallery does business
Love the way Auto Gallery does business. No pressure from the saleswoman and very straight to the point.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Will recommend
My experience was good. I will recommend friends and family
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VERY NICE!!
My salesman was very nice and did everything he could to put me in the vehicle of my choice.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VERY HELPFUL
Isaac was very helpful and gave me a lot of help in regards to my car search!
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
THE GREATEST SALES WORK WE HAVE SEEN
Luis was a great salesperson, he did all the greatest sales work we have seen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase