Cassill Motors

Very disappointed with our experience at Cassill Motors. I regret having to leave negative feedback but Communication was terrible—conflicting information, no follow-up, and a refund that was mishandled. I want to say this though Roger Cassill seemed genuinely apologetic, fair, and understanding guy but the team under him failed us in every way possible.It felt like once the sale was done, we were just a box for them to check off and ignore in the end. The right hand doesn't know what the left hand is doing here and we the customer pay the ultimate price in the end. I won't name names because they know who they are who failed us, and each did so willingly and that hurts. I am done. I no longer recommends this dealership.

One of the most crooked car dealers out there. Lie to people. Don’t inspect their cars. Then try to back peddle on their reviews to make it look like it’s the consumer’s fault. Don’t go there ever

Absolutely infuriating! I had everything set—vehicle picked out, purchase agreement signed and sent to both me and the bank. I had a 9:30 AM appointment today to finalize the deal. But then Cassill calls and tells me they handed my vehicle over to someone else so they could have their mechanic inspect it. And instead of honoring our agreement, they said they’d let me know after 10:30 if that person decided not to buy it. When I called them out on it, all they had to say was, “There’s nothing we can do.” Nothing?! They blatantly gave away a car I was in the process of buying! And then, as if that wasn’t enough, they had the nerve to offer to find me a similar vehicle at auction—but wouldn’t even guarantee the same price. Unbelievable.

I talked to the salesperson. They said they were sending me some things email and did not. They will never get my business

I purchase a car from Cassill motors it didn't last me a month the transmission blew out they sell cars that they don't even expect Mp watch out for these people

In,out, satisfaction. John & Jeff were very helpful. Give these guys a bit of time to impress you!

Lying isn't good business......Just completed my second purchase with cassill motors and on my first buying experience I was enchanted by the quality of the vehicle, the attention to customer needs, and of course the service is amazing. I also love that some of the crew are willing to go out on a limb for people even if they aren't a customer (thanks) This second time around was not as fabulous. Unfortunately the sales team failed to provide a positive experience. I was blatantly lied to about the fair book value of the vehicle (although im aware I shouldn't have trusted it and dont my own research) I was also told a false story about the vehicles history which Is funny because I have a degree in counseling and have been formally trained to be a xx detecter. I fell for it because with my prior purchase they earned my trust. its gone now they overcharged me by a sizable amount, tried to blow smoke uo my butt about why they did it (WORK DONE BY ANOTHER COMPANY YEARS AGO) and then to top the cake the car has began having mechanical issues two days after purchase,. praying I didn't toss $21000 completely down the toilet.

From the start it was a great experience. Everyone kind and friendly. Their facility is clean and roomy. Had an opportunity to talk with Roger and Landon Cassill which was really nice. My sales person is Jeremiah was great and knowledgeable of the dodge caravan we purchased. Thank you Jeremiah and Cassill Motors If you haven't visited Cassill Motors yet you need to

Josh is great. He explained how everything works and helped get a great deal on my new car and what they gave me for my old car. I have great things about Cassill Motors. You are the best.

The service reps at Cassill Motors are always very informative and a pleasure to work with. I love the shuttle service and drivers are very friendly.