Reviews
Professional and friendly service.
Someone drove into the drivers door of my Dodge Dakota. The repair estimate was VERY prompt. Lowell, the manager, is friendly and helpful in every way. His effort in this matter made me, the customer, very comfortable and confident the job would be taken care of correctly. The end result was totally satisfactory. If the need arises, I will use Cassill Motors Body Shop again. The truck looks great. The new door is a good fit with no wind noise at highway speed. A very satisfied customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for submitting this review - we appreciate your business and look forward to helping again in the future, if the need arises.
Excellent service that can not be beat by anyone.
I was going to store when I accidently hit the middle medium and blew out my tire. I also broke a strut and other damage. I called Cassill Motors to see if they had any sujestions on how to change the spare tire. They sent out a mechanic with another tire, it took them 15 minutes to get to where I was.. Saving me $75.00 on towing it to them. He changed the tire and then I drove it to their shop. Don't know of ANY repair service centers that would have done that. They kept me posted on the process of fixing and repairing the damages. I have had nothing but the best service with Cassill Motors on all my visits. You are missing out if you don't take your vehicle to Cassill Motors just one time to see for your self and experience the comfortable waiting room, the snacks they have for their guest and drinks available. I have taken my vehicle to many repair shops on the SW Cedar Rapids. But was not happy with service or repairs. They were always telling me that more things had to be done on my car then when I brought it in for. One repair shop actually damaged my middle counsell and tried to hide damages by gluing the crack they had made. Other shops have miss quoted price on repairs and I wound wind up paying a lot more then expected. But not with Cassill Motors. :) Just take your vehicle their one time and you will be hooked on Cassill Motors. I promise this to you all that are reading this review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words Tammy! We appreciate your business and thank you for telling others about your experiences with us.
Cassill Motors Collision repair Great Job Guys!
I recently had the front and rear bumpers repainted on my car . Lowell and his crew did a great job and at fair price . I had estimates done at other shops and honestly the other shops could have cared less to do a small non insurance job. These guys were willing to do the work and did it right. Do not let the building scare you. It is nothing flashy on the outside but the work that gets done on the inside is all that counts to me. When you talk to a manager with paint under his nails, you now he cares about what he is doing and working.I have nothing but good things to say about this company.So far they have been true to their word and do a great job and not pushed me into selling me other services .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review! We are working on improving our facility and hope to greatly improve the appearance of our building soon. I'm so glad that you were able to see past that - Lowell really does love his work. I will pass on your kind words to him!
Getting my Jeep fixed in the auto body department
It was very easy to set up to appointment and get me car fixed after having an unfortunate accident. Lowell in the Auto Body repair was very knowledgeable and the customer service he provided was excellent. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Tanya! We appreciate your business!
Fixed Car After Wreck
My husband got into an accident and we took the car to Cassill Body Shop to repair the damage. They got the car in on that Monday and we picked it up on Thursday. The repair was magnificent and the customer service was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Spencer Reed and my dealing with Cassill motors
I would have to say that my transaction of buying my truck had to have been the best vehicle purchase I have ever had. I got the truck at the price I needed to be at, one thing that stuck out to me was that Cassill motors was doing a shoes for kids promotion which tied into a vehicle purchase. That is fantastic you won't see that at any other dealership. Spencer was the salesman I worked with and he was great. No pressure from him and it worked out just fine. I've told a lot of people about the professionalism of Cassill, and will be sure to look there when a new vehicle is needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer service matters
I recently purchased a vehicle from Cassill Motors and found the experience to be about as painless as possible. They have been wonderful to work with and would definitely recommend giving them a chance to earn your business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cassill Motors Auto Body Shop
Lowell is awesome with whom to work! We ONLY take any auto body work to what we call 'his shop'. He owns what happens in his shop and is honest, fair, and open to discussion. He is the bomb!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience !
We worked with Ruddy Rosario and could not have picked a better sales associate to work with. He was very helpful with us finding the right auto. Everyone that we had contact with at Cassill Motors was very helpful. This was a great buying experience and would recommend Ruddy & Cassill Motors to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the recommendation! We appreciate your business and look forward to working with you again in the future!
Car Repair
I had a small issue with my Wife's car that was resolved on the first try. The day before her car was scheduled for the repair a Cab backed into her car. The Cassill Motors service department arranged to have her car repaired at their shop and then took it to their body shop. Her car was fixed at both places on time and as quoted. Very happy with service department and Body shop. You cant find better people to work with. Roger and Jay have built a great business that I am proud to and have recommended my family and friends to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review Rick, and I'm glad your wife's car is all taken care of!