Montgomery Chevrolet

This dealership will damage your vehicle and then not take responsibility. They are deceitful and lie.

Grace Galvan was our sales person! She did an awesome job to find us something within our budget . She was very personable and friendly. We are happy with our purchase

Excellent service. Emily was my sales person please go see her. You will be happy

Long review but i feel like the details need to be shared. I want to start off by saying I was negligent by not doing a Google search in the following situation. However, i was misled by the sales staff. My 2015 Kia Optima was stolen on 9/25/24. After fighting with my insurance company, I finally got them to pay out on the claim. On Oct. 21st, I stopped in their dealership in the evening to see if I liked anything. I was grateful that I wasn't hounded by salesmen and got to walk the lot completely alone. Being that I was time pressed with a rental and from the stress of having a car stolen, I wanted to find a vehicle. After searching, I found a black 2021 Escape SE and approached Bill, the salesman on the lot, to inquire about it. We immediately had a great rapport. I told him of the theft and my current situation. I'm sure my time crunch was good news. I test drove it and liked it, and we went into the negotiations. While I was sitting alone in Bill's office, I was reading up on the reviews of the Escape and seen there were 2 different engine types, 3 cyl and 4 cyl. I specifically stated i did not want to purchase a 3 cyl. Bill went to the their sales desk and came back letting me know it was a 4. Good. I'm down to buy. I got the monthly pymts where I wanted and we signed the deal. I left the rental on the lot and drove home in the new car. The following evening, I had someone looking at the car and the engine, in fact, was a 3 cyl. I immediately called the sales staff at almost their closing time, and make them aware of the situation. I was livid! I want to state I am a woman who went alone. I never like to throw accusations of discrimination, but I really don't have any other explanation. The manager, Patrick, called me at almost 9 pm and let me know there was a mistake made. He let me know the deal could be undone and we could go over things in the morning. I arrived at the lot and was talking to Patrick, the sales manager, about how frustrated I was. He simply told me it was an easy and honest mistake and the staff member was confused by liter of engine it was. However, i called their affiliated dealership in Radcliff and they immediately told me it was a 3 cylinder. Im not sure where or what the confusion could be. After telling them several times I was misled into a contract under false terms, I was met with complete and utter disregard to my problem with Patrick's smug response. I want to say this was not a stain or burn on the seat, this was the ENGINE. The staff did try to find other cars at their lots, but I didn't like any of the suggested vehicles. Being distraught with now not having a rental and being without a car completely, I asked them if I took the car, what would the terms be? Patrick, again very smug, said the price would not be adjusted and they lost $200 in the original sale and actually had it brought on the lot specifically for me. I was the one who found the xxxx car on their lot! I was in tears by the way I was treated! I demanded a Uber, which they did accommodate. While I was waiting for the driver, another staff member approached me and said they would take $1,000 of the price, equal to $15-$20 a month. I immediately denied it. I am so angry to be treated this way. Due to the smugness of their response to their blanant dishonesty, i can only conclude it was because i am a woman who they thought would not notice the difference. Maybe at the 1st oil change when the contract is too late to void. This experience has taught me not to trust anything a salesman says, even about the size of his engine.

Excellent good communication, excellent service from you guys. I love my car thanks for giving me all I was looking for

The people at Montgomery Chevrolet where beyond helpful in helping me buy my first new car! They took me through all the steps and answered every question I had. I am so thankful to have their support in this process. Forever grateful to everyone at Montgomery Chevrolet

Everyone treated us great, Abraham didn’t try to push us to buy a truck, we told him what we wanted and the color, so everyone that was involved in the process found us just what we wanted, couldn’t ask for better treatment, would definitely recommend Montgomery Chevrolet to anyone

Very good, Andrew Smith. Patrick Williams, was good too. I don't know the name of the girl, but she was good!

Montgomery Chevrolet made it easy and convenient to buy our new vehicle! Jack Shelton was a tremendous help picking out exactly what we wanted and listening to all of our needs and making them happen! We will be back

The entire sales staff is amazing. I purchased my truck to start my cancer journey and they started me off with a beautiful truck and flowers! So thoughtful.