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Meet Brien Winston

Brien Winston headshot
Pre-Owned Manager
(17 reviews)

Reviews

The staff is always friendly.

The staff is always friendly. They are very informative and find answers quickly if needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I want to thank Brian Winston-Williams and his whole

I want to thank Brian Winston-Williams and his whole staff; I had my Jeep detailed and was able to get my Valve Cover fixed. Thank you, Jesse, in Service and the Techs that fixed my Jeep and Dawyne that detailed my Jeep. My jeep looks brand new in the inside. My Jeep runs smooth now. Thank you, Guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stay away from this dealership unless you want to deal...

Stay away from this dealership unless you want to deal with untrustworthy people. Aaron, Jason and Brien are all intellectual scammers. I’m not going to hide my identity, this is the Jamaican struggling guy you sold a bad Chevy Cruze. I believe in one thing and I know everyone of you who had a hand in scamming me would not go free. You guys have probably squandered the money you stole from me but I promise y’all peace and happiness will never be in your homes. Anything everyone of you touches shall not prosper, your hearts will be filled with sorrows until the day you take your last breathe. You may think it’s a joke but little did you know you were dealing with not just a mere human. All I know is the forces backing me will deal with each of you. Not even the greatest spiritual leader can relieve you from this curse I promise you. You did evil to the wrong guy. I will continue to struggle to pay for this car loan but my suffering will bring y’all pains, bitterness, and misery.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If you're looking to buy a quality used car - look...

If you're looking to buy a quality used car - look elsewhere. Me and my wife purchased a vehicle that ran for a week. They had it in service for over a month, and charged us 1600 dollars to return the thing. Worst car buying experience of my life. Highly recommend looking anywhere but here for buying a used vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The entire team always does a great job. The service was...

The entire team always does a great job. The service was fast and affordable. Brien is a good friend of mine and is very smart and professional. Thank you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service team was awesome! Got excellent service,...

My service team was awesome! Got excellent service, professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the second car and we’ll be back for a third !...

This is the second car and we’ll be back for a third ! Everyone is so helpful! Thank you so much for everything you do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike Mcnally is a absolute superstar. If you need to buy...

Mike Mcnally is a absolute superstar. If you need to buy a new or used vehicle, I would highly recommend him and his superb expertise!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brien and Trent did amazing! They were professional,...

Brien and Trent did amazing! They were professional, prompt, and responsive. Very impressed. I would recommend them and Gates without reservation. All my needs were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wife went in for a test drive, walked out with an...

Wife went in for a test drive, walked out with an unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to this dealership. They conned her by telling her they needed her drivers license for insurance then “sized her up” to see what she could afford while she was out. They probably get away with this a lot but I get notified every time my credit takes a hit. I don’t know which finance manager did this so I marked them all as responsible. My wife has been talking with Brien Winston of the mgmt. team and while she feels he is definitely doing his best to make this right, it appears there are too many other obstacles he has to overcome to fix this at no fault of his own.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey there, We are in the process of reviewing this internally. We will provide an update once the review is complete.

Dealer response

Hey there, Thank you for giving us the opportunity to continue working with you and to earn your business. Our goal is to give everyone an excellent experience with us through a simple shopping process. We are sorry to hear the vehicle sold before you could give your final commitment to purchase it and our hope is you find the exact vehicle you're looking for. In the future, we would be grateful to continue working with you so that we can help you find the exact vehicle that you want. We wish you the best as you continue your car search and please know you are welcome to call us at any time for assistance.

Consumer response

I had decided to give them a fair chance to make this right in my eyes as a customer by asking for a little more help with the price of the vehicle we were looking at. Everything seemed to be smoothing out to my satisfaction and we were even told to come back in to sign for the car once an agreement on the price was made. My wife talked to a manager on Friday, told them we would be in Saturday, then heard later that they sold the car and we would need to see what else interested us. I’m in complete disbelief that after the problem we experienced that we would be kind enough to continue to try and work with them and they would once again screw up by selling the vehicle we were coming in for right from under us. We then spent time on their lot after hours trying to see what else they had (Why keep giving them the opportunity ? I really don’t know at this point.) but every vehicle in our price range was in bad shape with all the dings and scratches. We then spent the rest of our night visiting other dealerships thinking maybe our standards were too high for a used car but we actually found several at two other dealerships that were in far better shape, and much lower prices. We will not be doing business with this company nor do we recommend anyone else waste their time as we had.