Gates Toyota

3.2
(1,149 reviews)
Visit Gates Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (574) 208-9057 (574) 208-9057
Used (574) 400-2129 (574) 400-2129
Service (574) 309-9787 (574) 309-9787

Inventory

See all 128 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2012.
Gates Toyota has a great selection of NEW 2020 Toyota models including the all-new Camry Corolla Prius Rav4 Highlander Tacoma Sienna Tundra and C-HR. We have a wide selection of pre-owned cars trucks and SUVs from all the top OEMs. Our experienced sales staff will help you select that new or used car you have been searching for. For years our financial staff has offered expert advice for those seeking a new or used car loan or great Toyota lease. Our service doesn't stop there; South Bend area customers can come in and take advantage of our knowledgeable Toyota car repair technicians and a fully-stocked inventory of Toyota parts.
Gates Toyota is the only 13 time Presidents award winner in Michiana.

Service center

Phone number (574) 309-9787

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

3.2
(1,149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Could have ruined my truck engine.

Oil change was botched, paperwork was not for my vehicle. Wrong filter could have ruined my engine. Leaking from an obviously smaller filter, mechanic that redid the job showed me the difference in size and how much it had leaked going from one service door to the other, shocking! Service advisor at the oil change shop passed me on to a Toyota service advisor and he made sure the oil change was done properly. Do not trust the quick change shop!

2.0

Could have ruined my truck engine.

Oil change was botched, paperwork was not for my vehicle. Wrong filter could have ruined my engine. Leaking from an obviously smaller filter, mechanic that redid the job showed me the difference in size and how much it had leaked going from one service door to the other, shocking! Service advisor at the oil change shop passed me on to a Toyota service advisor and he made sure the oil change was done properly. Do not trust the quick change shop!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Gates Toyota I am a car consultant and people hire me

Gates Toyota I am a car consultant and people hire me to buy or sell their vehicles. I have been doing this for 45 years. My background is asset management. During my nationwide search for a Prius I came across one in South Bend Indiana. Our salesman was Mike Gray , a young man who went the extra 10 % to achiveve the sale. After I had the car inspected by Lemon Squad , I gave the report to Mike, ,which stated it was in need of new tires. With out hesitation he went and got approval for 4 new tires. I will always keep my eye on Mike as he travels through the car industry. Very wholesome and honest.

5.0

Gates Toyota I am a car consultant and people hire me

Gates Toyota I am a car consultant and people hire me to buy or sell their vehicles. I have been doing this for 45 years. My background is asset management. During my nationwide search for a Prius I came across one in South Bend Indiana. Our salesman was Mike Gray , a young man who went the extra 10 % to achiveve the sale. After I had the car inspected by Lemon Squad , I gave the report to Mike, ,which stated it was in need of new tires. With out hesitation he went and got approval for 4 new tires. I will always keep my eye on Mike as he travels through the car industry. Very wholesome and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Took my 2023 Corolla in 5000 mile service.

Took my 2023 Corolla in 5000 mile service. The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call telling me that they will fix their damage if I pay 800 dollars. This is beyond deceitful. Gates has a horrible service manager who hung up on me. Extremely professional kind of response. Stay as far away from Gates as possible. Very deceitful people across-the-board. Buyer beware!

1.0

Took my 2023 Corolla in 5000 mile service.

Took my 2023 Corolla in 5000 mile service. The service department broke my front bumper then tried to hide it by just tucking my splash guards on the wrong side of one another. I get a call telling me that they will fix their damage if I pay 800 dollars. This is beyond deceitful. Gates has a horrible service manager who hung up on me. Extremely professional kind of response. Stay as far away from Gates as possible. Very deceitful people across-the-board. Buyer beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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1.0

If you want to be scammed, this is the place to go.

If you want to be scammed, this is the place to go. They do not operate honestly and are more than eager to cheat you out of money and/or your vehicle. Go ANYWHERE else. This place seems establishment connected and I feel is likely as corrupted as it gets. DO NOT surrender your desirable vehicle to these people, chances are you'll never drive it again.

1.0

If you want to be scammed, this is the place to go.

If you want to be scammed, this is the place to go. They do not operate honestly and are more than eager to cheat you out of money and/or your vehicle. Go ANYWHERE else. This place seems establishment connected and I feel is likely as corrupted as it gets. DO NOT surrender your desirable vehicle to these people, chances are you'll never drive it again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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1.0

I payed for a tire rotation and I know my tires weren't

I payed for a tire rotation and I know my tires weren't rotated. Service I payed for wasn't completed

1.0

I payed for a tire rotation and I know my tires weren't

I payed for a tire rotation and I know my tires weren't rotated. Service I payed for wasn't completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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5.0

Super service

Needed a bake actuator pump on my 2008 Prius. At 210000 and 15 years old a new one was to costly. The parts dept went on a search and found one in the after market and saved me half the cost of replacing it. Super nice people. Brian in the device dept went above and beyond to get me what I needed.

5.0

Super service

Needed a bake actuator pump on my 2008 Prius. At 210000 and 15 years old a new one was to costly. The parts dept went on a search and found one in the after market and saved me half the cost of replacing it. Super nice people. Brian in the device dept went above and beyond to get me what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Pushy sales team.

Pushy sales team. Rude salesmanger. Lied to sell me the car. Sold me a car they were not legally allowed to. Did not seek the loan through the company I wanted, but instead through themselves. The Toyota loan company is friendly, but will not help either. They will gaslight you and blame you for their problems. Even when presented with evidence, they still blamed me the customer. I will NEVER purchase from any Gates Dealership again. Horrible experience, wish I never went there. Worst car buying experience I have had in 30 years!

1.0

Pushy sales team.

Pushy sales team. Rude salesmanger. Lied to sell me the car. Sold me a car they were not legally allowed to. Did not seek the loan through the company I wanted, but instead through themselves. The Toyota loan company is friendly, but will not help either. They will gaslight you and blame you for their problems. Even when presented with evidence, they still blamed me the customer. I will NEVER purchase from any Gates Dealership again. Horrible experience, wish I never went there. Worst car buying experience I have had in 30 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
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1.0

Showed up for my appointment, only to be told no tech

Showed up for my appointment, only to be told no tech available. Waste of tome

1.0

Showed up for my appointment, only to be told no tech

Showed up for my appointment, only to be told no tech available. Waste of tome

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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2.0

They promised to let me know when the car is ready.

They promised to let me know when the car is ready. they called and said it is al-ready. Sold. That was the extent of our conversation.

2.0

They promised to let me know when the car is ready.

They promised to let me know when the car is ready. they called and said it is al-ready. Sold. That was the extent of our conversation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

They wasted my time

I was interested in a car and called at 4:30 pm to make sure it was available for purchase. I was put on hold while a representative checked. She came back after 2-3 minutes to tell me 'yes' it is still here. I arrived at 6pm , travelling from 30 minutes away and a sales rep told me it had sold at about 1pm . They have some kind of 'disconnect' in their communication/awareness . I am upset that they wasted my time. Michael H.

1.0

They wasted my time

I was interested in a car and called at 4:30 pm to make sure it was available for purchase. I was put on hold while a representative checked. She came back after 2-3 minutes to tell me 'yes' it is still here. I arrived at 6pm , travelling from 30 minutes away and a sales rep told me it had sold at about 1pm . They have some kind of 'disconnect' in their communication/awareness . I am upset that they wasted my time. Michael H.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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