Reviews
Great experience
This was my first leasing experience and they went over everything with me so I would know what to expect. Recommend highly to anyone looking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Service representative
Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I will return in 5K.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Normal
It was a routine oil change and tire rotation. I don't really have anything else to say. Had a nice lounge for waiting. Watched tv while I waited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
told 1hr wait was done in 1/2 hr. very happy about that
Always have a good experience at Gates/Toyota. Never an issue and when there is they take care of it right away and usually with no extra charge
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recall Service
Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service!
Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, that would definitely set you above the rest!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
We have purchased several vehicles at Gates and always get top notch service. Mike took great care of us on our recent purchase of a new RAV4. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great sales experience
My salesman Mike Fahey was very knowledgeable and helpful. He made buying a new car easy. I will be glad to buy another car from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Spotless?
Only surprise was that car was not washed as had been advertised. I thought they were adding that to the regular service which was done well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rav4 bought out lease
I love my car but right now I don't like the new car payment since I bought out the lease. Since I'm a widow and on a fixed income but I will manage it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car