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Les Mack

(83 reviews)
Visit Les Mack
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
New (888) 876-0589 (888) 876-0589
Used (888) 876-2886 (888) 876-2886
Service (866) 436-4225 (866) 436-4225

Reviews

(83 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Les Mack from DealerRater.

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great experience!!!

We drove 80 miles to deal with Les Mack Ford and are glad we did. Wade came in on his day off to help us and we couldn't be more pleased. Everyone at the dealership went the extra mile to make the transaction seamless. We will definitely go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great to deal with

Carson, Brian and Gary were great to deal with. They had the vehicle I was looking for in the correct color and options I wanted. I live 3 1/2 hours away from Lancaster and did everything over the phone. The vehicle was as described when I arrived. The whole purchase process went smoothly. They were not pushy, were not trying to sell me things I didn't want or need. Took "no" for an answer, something rare in sales and F&I people today. I wasn't expecting the service I received because I was "just" buying a vehicle. Since I'm 3 1/2 hours away they knew they were not going to get future service or parts sales from me but I was treated just as anyone local coming in to buy a vehicle. I was very pleased to see a group of people who still care about customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service!

The salesman i worked with was great! He worked on my time and made the buying process easy. I would highly recommend buying a vehicle from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service, went above and beyond

We had a great experience with Wade Duncan at Les Mack in Lancaster WI. Everyone was accommodating on a Saturday when they probably really wanted to be heading home. The detailer came in special on his day off to buff out some scratches. We were very pleased both with our purchase and with our buying experience at Les Mack.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wade was FANTASTIC

If you have not talked to Wade - you are missing out. What a great person.........the best salesman we have ever dealt with - and trust me we have dealt with many in the past 50+ years. Looking forward to the next purchase with Wade....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Looking for a new Equinox

Roger did an excellent job finding just the car we were looking for. He was very professional in his help. Everyone else was very helpful too. Roger went over all the features of the car the day we took delivery and this really helped as there were many new features that were new too us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 Equinox was a great buy.

We found this car online and drove from Janesville to purchase it. Les Mack had done an excellent job of showing it with 20 + photos. Roger was our sales person and he did an excellent job of explaining everything and answered all of our questions. Working with Roger made this a pleasant and enjoyable day and we love our 2016 Equinox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Was looking for an AWD Ford Fusion with low miles

Contacted several dealers in the area but this was the only one that offered us what we really wanted. Found a 2017 vehicle with under 6000 miles and the buying process was seamless. Great staff and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Retired teacher

The best service I have received in 55 years of owning and purchasing cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Dealership to Work with

We worked with Gary to buy our 2017 Ford F150 Raptor. They were one of the only dealerships in the nation to have the color and options that we wanted. Les Mack is an honest quality dealership that doesn't charge "Market Adjustments". In fact they made sure we were taken care of. We flew out from Salt Lake City to Wisconsin just to buy this truck then drove it home. Because of our amazing experience here I would recommend anyone who see's a car they like from Les Mack to buy it. You will not regret anything. The process was super fast and simple. They even picked us up at the airport. One of the best dealerships I have worked with hands down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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