First National Fleet & Lease

Great customer services. They did everything to get me into a car. Tacoma location is a great team

The people I was working with were very funny and understanding for the most part. They helped as much as they could.

They helped me get in a new car considering my credit wasn’t good their literally the best

The assistance and services was very professional. Mr. Kyle Gaylord was my loan officer and just so know, he was very informative and did everything that was within his ability to help me obtain the truck. Thank you to everyone and stay safe.

Carlos was amazing and made it fun fast and easy. I would definitely do business again here. First national autos is a great used car store

Had a very straight forward experience, knew what i was looking for and had preapproved financing. Worked with Christian and had a great experience. Process was painless and very much appreciated.

Salesperson understood our need and situation. Took every step to ensure that we drove away in a vehicle that we wanted within our price range. As anxious as we were, they were friendly and easy to talk to. The whole team was awesome!!

False advertisement on vehicles, price went up 4K from advertised to in person, payment stated went up 150. Classic bate & switch, good cop/bad cop situation. I said many times what my terms were before driving over an hour after a long day of work and they were agreed to, changed after arrival. Even though I had an appt, the car was dirty and had not been details inside or out. Car buying is supposed to be an exciting experience 😒

I Love the service they gave,they catered to my every need.I love the car I got.They where polite the atmosphere was calm and welcoming and great service attitude.

I continue to be asked to take this survey yet cannot get people to respond to my emails unless I keep emailing to ask for a response and even then the email is either nkt being fully read or understood. I still have not received the items on we-owe nor follow up via email regarding damaged trim while vehicle was there being repaired after purchase. Have not heard from Finance regarding correcting name for extended warranty on contract as requested both by bank and me. Found an active GPS tracker installed behind instrument cluster they’re claiming no responsibility for yet the prior and only other owner owned vehicle 8 years. The salesman tried to play me for a fool by promising a second key due to no wiggle room in price of car, only when I asked at pickup two days later did he take key and go inside like he was getting second key and came back out with same key that had valet key attached the whole time and said that it was the second key. A valet key is worthless and does not count, especially as it was attached to the first key the whole time. This has been a total nightmare. At least vehicle is awesome. Word to the wise- get everything in writing (not that that really matters it appears) and make sure contract names are correct and if they’re not, make them fix right then. I was told it was “no big deal” name wasn’t the same on contract when I asked at signing but indeed it is!