Reviews
Write a reviewThe buying experience was very good.
The buying experience was very good. Alex Fischler was professional, knowledgeable and polite. Made buying the car easy. Jeff in finance was also a pleasure to deal with. I would recommend Smithtown Kia to any potential buyer.
Gerard goes above and beyond to ensure customer
Gerard goes above and beyond to ensure customer satisfaction. He was a pleasure to work with, no hard sell tactics. We love our new Kia!
janine.dubois, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Gerard went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Gerard exceeded my expectations and lived up to his
Gerard exceeded my expectations and lived up to his promises. He made the purchase simpler and quicker than I ever imagined since from my first call to having the car delivered was only 24 hours! I appreciated his patience answering my questions and stepping me through the purchase procedure. Thank you again Gerard!
Thank you for this amazing review! I really appreciate your business. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
This entire experience was amazing from start to finish,
This entire experience was amazing from start to finish, Gerard was fantastic from the moment I sat down with him. He cares about his customers and it shows. Jeff in finance was one of the nicest funniest people I’ve ever met and the manager Paul was amazing as well. Would not go anywhere else to get a car.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Salesman was excellent,financial guy was very pleasant.
Salesman was excellent,financial guy was very pleasant..The lead guy was very nice.Have used this dealership 3 times to lease a car. I have some issue with the service dept.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
They were wonderful handling a few things that were out
They were wonderful handling a few things that were out of their control. Very responsive, plus the free inspections and oil changes for lifetime sounds great to me!
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
My experience with the dealership and especially Gerard
My experience with the dealership and especially Gerard my sales person was a pleasure. Everything was up front and easy to understand. Communication as we got close to delivery was timely and very accurate. Gerard clearly explained all the preliminary details and then gave me a detailed mini course on how to operate the vehicle. Even when he was unavailable due to family issues Gerard was in phone contact and Alex stepped right in in to tie up the loose ends. I could not be happier with the experience, and so far with the car. I waited a long time but it was worth it.
Thank you for this amazing review! I really appreciate your business. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Gerard was a very nice, patient and knowledgeable dealer.
Gerard was a very nice, patient and knowledgeable dealer. He gave me all the information on my car and was truly very pleasant to talk to. He made everything simple! Everything was done very efficiently and at a nice pace, i wasn’t there for hours which was great! I’d high recommend Gerard as a dealer and Smith town Kia!
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
BUYER BEWARE!
They are incredibly unethical! Overcharged for sale by adding freight and delivery plus $3K over sticker. Personally saw vehicles being delivered while we were onsite at the dealership. If you put down a credit card deposit, do not expect to get it back without numerous attempts. It's been 3 weeks and still no reimbursement. We paid 39,800+ for a $33,800 vehicle and when we changed our mind they offered us a trade in of $27,500. The sales person was decent, but the dealer itself is not interested in customer care or positive reviews. Asked to speak with the owner and the manager told us go find them ourselves. Refused to give us contact info. Offered a voucher for $200.00 to buy floors mats because we noticed they were missing on a new car? In terms of the refund deposit don't expect to get it without following up constantly. Overall, shady and overpriced!
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Gerard was fantastic and helped me get into a 2022
Gerard was fantastic and helped me get into a 2022 Carnival, which was very hard to come by. He was honest is what cars he had available and helped me make the right choice for my family. He was patient and accommodating when I had my 3 month old with me trying to work out the deal details and eventually pick up the car. It was refreshing to have someone so helpful to work with after I had some not so great experiences with other dealerships…. I highly recommend Gerard and the Smithtown Kia team.
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Paul Varandas, PVarandas@smithtownkia.com